Director Cage Operations – MGM Springfield

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

It is the primary responsibility of the Director of Cage Operations to provide overall strategic direction and daily oversite for the Casino Cage, Satellite Bank, MGM Rewards, Count Room, Casino, and Credit, R/S Cashiering. Ensure financial transaction are recorded within company policy and regulation guidelines. Control Labor costs and ensure budgeting guidelines are followed. All duties are to be performed in accordance with department and property policies, practices, and procedures. Areas of responsibility are applicable based on the properties structure.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Develop and oversee the execution of company and property objectives and goals as they related to the Cage, Credit, Count Room departments and MGM Rewards.
• Direct smooth, efficient, cost‐effective operations; including labor management, supervision of all aspects of services and inventory control; overseeing staffing levels in accordance with business demand, create adjustments whenever possible.
• Oversee staff knowledge of fraud prevention and credit scams.
• Oversee quality hiring, training and succession planning processes that encompass the company’s diversity commitment.
• Direct operational functions consistent with the strategic plan and vision of MGM Resorts International.
• Lead the delivery and measurement of guest services consistent with the Company’s core service standards and brand attributes.
• Provide input into the research, development, evaluation and implementation of new products, services, technology, and processes to ensure the company’s competitive position.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
• Work with casino executives, hosts and Credit department for the benefit of customers.
• Oversee guest service standards that are consistent with the property’s standards and brand attributes; respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
• Develop employee‐training procedures relating to supervising, cashiering and clerks. Perform other job‐related duties as requested.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in a related field; or equivalent work experience
• (4) years Casino Cage Management

PREFERRED:

• (7) Years previous experience working in a similar resort setting
• Previous project management experience
• Experience with lean/continuous improvement

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Gaming License

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong working knowledge of Treasury, Title 31, GCB, and internal control requirements. Strong knowledge of all Cage areas and Casino Cage systems
• Strong knowledge and understanding of fraud prevention and credit scams Strong working knowledge of Microsoft Office
• Excellent Customer service skills Ability to lead and mentor a team
• Have interpersonal skills to deal effectively with all business contacts. Work varied shifts, including weekends and holidays
• Able to effectively communicate in English in both written and oral forms.

MGM Resorts International