General Manager

The Hilton Jackson located in Jackson, Mississippi is seeking a results driven General Manager to join their team! The Hilton Jackson is conveniently located in the business district with a variety of shops and restaurants within a quick half-mile walk. In addition to being surrounded by entertainment, the 276-room Hilton Jackson itself boasts close to 20,000 sq. ft. of event space and three restaurants/bars on-site, including the delicious and popular Drago’s Seafood which offers New Orleans inspired cuisine.

Job Overview: Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel employees to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with the hotel’s revenue-driven culture.

Responsibilities and Duties:

• Perform administrative duties including writing and reviewing various reports (occupancy, revenue, audit packets, deposits, yield management, end of the month reporting, capital planning, accounts payable, accounts receivable, and payroll); make judgments and implement changes to maximize profits; supervise the development of and revisions to budgets and forecasts.
• Interview, hire, supervise and counsel department managers in the efficient operation of their respective area(s).
• Meet with, develop and delegate improvement plans for operation and review performance of management team.
• Monitor hotel staff to ensure all procedures are being adhered to as established by management.
• As necessary, step into operating department and delegate or physically participate in duties essential to expediting the resolution of problems and delays most effectively.
• Field guest complaints, conducting research to develop the most effective solutions.
• Listen and extend assistance in order to resolve problems.
• Physically tour and visually inspect property on a daily basis.
• Monitor cost control, property condition, cleanliness and quality of produce and service throughout hotel.
• Greet and maintain rapport with employees and customers.
• Participate in community affairs and maintain positive public image. Meet with potential and current clients and promote hotel.
• Travel to attend corporate meetings, sales trips and serve on committees such as Safety Committee.
• Monitor and appraise the performance of subordinate staff on a timely basis.
• Performs other related duties as assigned.

Qualifications:

Education: Graduation from an accredited college or university with a bachelor’s degree in hospitality

management or a related degree supplemented by three to five years of experience in the hospitality

industry of which two years includes management experience or an equivalent combination of

training and experience.

Experience: At least 5 years of Director of Operations or equivalent experience preferred.

Other: Additional language ability preferred.

Benefits:

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Hilton