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The Hilton Jackson located in Jackson, Mississippi is seeking a results driven General Manager to join their team! The Hilton Jackson is conveniently located in the business district with a variety of shops and restaurants within a quick half-mile walk. In addition to being surrounded by entertainment, the 276-room Hilton Jackson itself boasts close to 20,000 sq. ft. of event space and three restaurants/bars on-site, including the delicious and popular Drago’s Seafood which offers New Orleans inspired cuisine.
Job Overview: Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel employees to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with the hotel’s revenue-driven culture.
Responsibilities and Duties:
- Perform administrative duties including writing and reviewing various reports (occupancy, revenue, audit packets, deposits, yield management, end of the month reporting, capital planning, accounts payable, accounts receivable, and payroll); make judgments and implement changes to maximize profits; supervise the development of and revisions to budgets and forecasts.
- Interview, hire, supervise and counsel department managers in the efficient operation of their respective area(s).
- Meet with, develop and delegate improvement plans for operation and review performance of management team.
- Monitor hotel staff to ensure all procedures are being adhered to as established by management.
- As necessary, step into operating department and delegate or physically participate in duties essential to expediting the resolution of problems and delays most effectively.
- Field guest complaints, conducting research to develop the most effective solutions.
- Listen and extend assistance in order to resolve problems.
- Physically tour and visually inspect property on a daily basis.
- Monitor cost control, property condition, cleanliness and quality of produce and service throughout hotel.
- Greet and maintain rapport with employees and customers.
- Participate in community affairs and maintain positive public image. Meet with potential and current clients and promote hotel.
- Travel to attend corporate meetings, sales trips and serve on committees such as Safety Committee.
- Monitor and appraise the performance of subordinate staff on a timely basis.
- Performs other related duties as assigned.
Qualifications:
Education: Graduation from an accredited college or university with a bachelor’s degree in hospitality
management or a related degree supplemented by three to five years of experience in the hospitality
industry of which two years includes management experience or an equivalent combination of
training and experience.
Experience: At least 5 years of Director of Operations or equivalent experience preferred.
Other: Additional language ability preferred.
Benefits:
We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!
Hilton
This person will be responsible for the entertainment, leisure, and BT sales market for the property. You must have at least 3 years of sales and and entertainment experience.
What will I be doing?
- Complete on-boarding checklist encompassing Global WA and local Atlanta familiarization process to include competitive site inspections and email introductions to your professional contacts
- Proficient product knowledge of Waldorf Astoria Atlanta Buckhead
- Review and discuss sales territory and sales goals with DOSM
- Manage accounts within the luxury entertainment segment
- Plan monthly site inspections and client trips and ongoing sales trips as required
- Create and implement strategic prospecting plan and sales action plan for review
- Actively participate, orchestrate, and initiate projects and meetings as required to achieve sales goals
- Work with the Marketing Team to ensure hotel is being promoted in all applicable distribution channels
- Meet and exceed monthly, quarterly and annual sales goals
- Establish and maintain visibility of Waldorf Astoria Atlanta Buckhead with industry accounts
- Methodically solicit potential clients for future business on an ongoing basis
- Conduct outside sales calls and highly polished presentations to current and prospective clients
- Attend hotel and industry related functions and tradeshows
- Represent and cross-sell Waldorf Astoria, Conrad and LXR properties
- Support and maintain relationship with Waldorf Astoria regional sales office
- Entertain potential and existing clientele to develop and maintain relationships
- Participation in yearly budget and marketing plan
What are we looking for?
- Excellent communication skills in all aspects: verbal, written and nonverbal
- Professional and appropriate business appearance and presentation
- 3-5 years’ experience in a comparable position in a luxury hotel operation.
- Excellent knowledge of all aspects of Entertainment and Leisure market segments.
- Flexible work hours to meet the demands of a 24-hour operation. Must be available on weekends as needed.
- Must be highly numerate and able to work comprehensively with spreadsheets and budgeting packages.
- Possess excellent organizational and administrative skills
- Quality driven with a passion for excellence in guest service and satisfaction
- Approachable, open minded and fair
- Must be able to work in a team and independently on occasions.
- Fluent in English
- Ability to sit and stand for extended periods.
- Proficient in Microsoft Office software
- Willingness and capacity to learn and apply new systems
- Capability to use Excel to generate and interpret data reports on business volume from sales territory and individual sales progress reports
- Capability to use PowerPoint beyond required presentation skills and proactively create compelling up to date presentations for the sales team and other hotel departments to use in operations
- Previous experience managing and/or coordinating the Entertainment/Leisure sales process preferably for a luxury property.
Desirable
- Previous experience in Operations at a luxury property
- Proficient in OnQ and Delphi.FDC
- OnQ Rates & Inventory and Forecast Management Systems experience a plus
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality – We’re passionate about delivering exceptional guest experiences.
- Integrity – We do the right thing, all the time.
- Leadership – We’re leaders in our industry and in our communities.
- Teamwork – We’re team players in everything we do.
- Ownership – We’re the owners of our actions and decisions.
- Now – We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits– Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S .
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Health insurance
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Daily Pay
- Go Hilton travel discount program
- Best-in-Class Paid Time Off (PTO)
- Supportive parental leave
- Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Hilton