Hall of Fame Village League & Programming Director
Hall of Fame Village League & Programming Director
Job Summary:
The Hall of Fame Village League & Programming Director is responsible for developing, selling, and leading successful league programs and operations at the Hall of Fame Village, a subsidiary of the publicly traded Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW). This position is responsible for managing at a high level of coordination and communication, adapting to the needs of the members as well as trends in the field to drive revenue from year-round league programming.
The objective of this position is to work in collaboration with the Operations Director of Recreational Sports and the Sports Coordinator to ensure the Hall of Fame Village owns and operates HOFV branded leagues of multiple sports. This position reports directly to the EVP of Global Sales.
The ideal person for the job will be a proactive sales-minded problem solver with exceptional communication skills and meticulous attention to detail.
Essential Job Functions/Responsibilities:
– Provide superior guest service to visitors, guests, clients, vendors, and staff.
– Creates league programming and HOFV tournaments while maximizing revenue.
– Ensure promotion of league programming growth, safety, member satisfaction, and member retention through program participation and facility excellence.
– Oversee operations of all league programming.
– Maintain ongoing communication with members and participants of HOFV leagues.
– Maintain high membership ratios through improved program participation.
– Conduct ongoing assessment and evaluation of programming performance and implement changes and/or enhancements as needed.
– Provide leadership and vision in the improvement and development of existing and new leagues and rec program development.
– Implement and direct department promotional and retention strategies for new and existing sports programs.
– Develop and maintain effective facility scheduling and equipment to best serve members.
– Establish policies, procedures, and guidelines for staff and league members to ensure quality member experience.
– Plan annual budget, managing and implementing appropriate action to correct variances.
– Assume the lead role in implementing and managing program sponsorship initiatives, ensuring financial viability.
– Responsible for ordering equipment and supplies, as needed, for leagues and ensuring the equipment is properly secured and maintained.
– Report unclean conditions, safety hazards, and malfunctioning equipment immediately.
– Supervise, train, and support staff by developing, planning, and implementing new systems and methods which promote program growth and member satisfaction/retention.
– Oversee marketing and communication efforts to maximize enrollment and program participation, in conjunction with the Marketing and Public Affairs Department.
– Produce operation reports as needed.
– Respond as needed to incidents, accidents, injuries, and altercations.
– Make recommendations for work orders, order requests, or purchase requests.
– Execute operational contracts, working directly with Events, Sales, Services teams, and external resources to ensure successful events across all facilities.
– Notify supervisor of any damages, deficits, and disturbances.
– Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
– All other duties as assigned.
SALARY/EXEMPT POSITION
Required Knowledge, Skills, & Desired Qualifications:
– Minimum of High School Diploma or GED required, bachelor’s degree preferred.
– Previous experience with recreational sporting leagues highly desired.
– Two or more years of related experience required.
– Exceptional verbal and written communication skills, as well as excellent interpersonal skills.
– Must have basic computer (primarily Microsoft Outlook), math, and record-keeping skills.
– Proven ability to understand and follow safety procedures and protocols.
– Valid driver’s license in compliance with agency standards required.
– Must be a flexible and reliable team player, both within own department and entire organization.
– Ability to work independently while maintaining a high level of performance, working quickly without compromising quality.
– Effective time-management skills as well as the ability to prioritize, multi-task, and coordinate multiple projects at once.
– Ability to work flexible schedule (including nights, weekends, and holidays as needed).
– Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality.
Physical Requirements:
– Ability to lift up to 40 pounds.
– The ability to work in various Ohio weather conditions, inside and outside.
– The ability to move safely over uneven terrain, steps, or in construction zones.
– The ability to see and respond to hazardous situations.
– The ability to sit, stand, squat, and walk for periods of time as required for the position.
– Must be able to hear, see, and speak.
– Must be available to work in Canton, Ohio.
Core Competencies:
– Vision and Strategic Thinking: Addresses issues preemptively, thinks strategically, and anticipates needs and priorities.
– Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking.
– Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others.
– Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress, frustration, and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions.
– Relationship Management/Collaboration: Builds, maintains, and values positive relationships inside and outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects, and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contributions of others.
– Learning Agility: Learns technology, new systems, and processes to improve job proficiency. Inspires and encourages others to learn and grow in their careers.
– Coaching and Development: Encourages and inspires others’ development and growth while also working to improve themselves. Conveys high expectations both of themselves and for others. Regularly provides helpful guidance and advice and appreciates the opportunity to grow when receiving the same.
– Execution: Ability to take plans and successfully execute against them.
ABOUT HALL OF FAME RESORT & ENTERTAINMENT COMPANY
Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW) is a resort and entertainment company leveraging the power and popularity of professional football and its legendary players in partnership with the Pro Football Hall of Fame. Headquartered in Canton, Ohio, the Company has three business divisions. Hall of Fame Village Media creates engaging original content across a variety of mediums. Gold Summit Gaming centers around developing immersive eSports, fantasy sports, and sports betting experiences. Hall of Fame Village is a 100-acre multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame’s campus. Additional information on the Company can be found at www.HOFREco.com.
ABOUT HALL OF FAME VILLAGE
Hall of Fame Village is a multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame’s campus in Canton, Ohio. The Village features over 100 acres of immersive experiences to dine, shop, and be entertained and includes 8 different venues. Tom Benson Hall of Fame Stadium is a world-class 23,000 seat, sports and entertainment stadium with luxury suites, rooftop cabanas, and other premium spaces for private, corporate, and special events. ForeverLawn Sports Complex is home to a wide array of tournaments with its seven turfed multipurpose fields with tournament quality lighting and hospitality, ticketing, and coaching/classroom/medical building. Center for Performance is the largest inflatable domed facility in the country and provides year-round capacity for events of all kinds. Constellation Center for Excellence is a 75,000-square-foot mixed-use facility for sports-centric research and programming, office, and retail space. Fan Engagement Zone is an 82,000-square-foot sports and entertainment-themed retail promenade. Play Action Plaza comprises 3.5 acres of green space adjacent to the Fan Engagement Zone that includes amusement rides, an outdoor amphitheater, bar area with patio, space for food trucks, a walking path, and the largest man-made water feature in Ohio. Currently under construction are a 144,000 sq. ft. football-themed waterpark and a seven-story, 130,000 sq. ft Hilton Tapestry Hotel. Phase III is currently in planning stages. For more information, visit www.HOFVillage.com.
Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers.
Hall of Fame Resort & Entertainment Company
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