Roles and Responsibilities (Not limited to)
- SME Level Expertise , Product level knowledge
- Innovation mindset
- Provide support for P1 and P2 issues
- Communication and Outage Management
- Work with SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets
- Work with L2 resources to get the RCA for P1 and P2 issues
- Update KT for any new Issues and set up process to proactive alert and fix for issues
- Mentor L1 and L2 team for any issues that they need help and guidance
- Identify any potential issues in platform and propose the fix/solution with team.
- Monitor the Changes scheduled and look for any potential impact which could be caused.
- Monitor the new Hotfix and Release of Genesys products and recommend the upgrade
- Automation Tools
Genesys Skills Set Required (Good Understanding and Troubleshooting Skills set)
- Genesys Framework
- Config Layer
- Management Layer
- Genesys Administrator, Genesys Administrator Extension
- SIP Based Voice Solution
- SIP Server and SIP Proxy
- Integration with Nice Recording Solution
- Feature Server (Voice Mail and Dial Plan)
- Cassandra
- Genesys Voice Platform
- Resource Manager
- Media Server
- GVP Reporting
- Routing
- Orchestration Server and Universal Routing Server
- Rules Engine and GRAT
- Stat Server
- Cassandra, Elastic Search
- Conversation Manager
- Outbound Solution
- Campaign Creation
- Campaign Monitoring
- Calling List Management using Genesys ALL tool
- Genesys Call Back
- Digital Component
- Chat
- Co-Browser
- Reporting
- Pulse
- Genesys Info Mart
- GI2
- Agent Desktop
- WWE
- Genesys Softphone
- Good to Know below application
- Kibana
- Black Chair Tool
- Nice Recording Solution
- IEX WFM Integration
- Siebel Integration using Gplus Adapter
- Splunk Tool
- Dynatrace
- Nuance ASR TTS
- AudioCodes SBC and Hard phones
- Good understanding of Linux and Windows OS
- Troubleshooting SIP Logs
- SQL Database
Working Time:
- 8am-5pm CST day shift, rotating shifts on the weekend
Interview Process:
- a. How many rounds? 2
- b. Video vs. phone? – Phone and In-person/Video
- c. How technical will the interviews be? Very Technical
Horizontal Talent
Related jobs:
1st Assistant Camera (1st AC) Needed for Student Film Pilot
Job Description
A new student film pilot is seeking a skilled and motivated 1st Assistant Camera (1st AC) to join the crew and assist with pulling focus during production. This is an exciting opportunity to collaborate on a creative project, gain hands-on experience on set, and earn IMDB credit for your work. The film is non-union and designed for emerging professionals looking to build their portfolios while working in a fast-paced, learning-focused environment.
Job Responsibilities
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Pull focus and support the Director of Photography during filming
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Assist with camera setup and maintenance throughout production
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Collaborate with crew to maintain shot consistency and camera performance
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Adapt to schedule changes and contribute to an efficient shooting process
Requirements
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Prior experience or training as a 1st AC preferred
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Strong understanding of camera focus systems and tools
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Ability to work with a student team and flexible shoot schedule
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Must be based in or able to work in Los Angeles
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Open availability between shoot dates or willingness to communicate your schedule
Compensation
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IMDB credit for your work
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On-set meals provided
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Final copy of the film for your portfolio
Production Crew Needed for Upcoming Shoots
Job Description
A new production is assembling a skilled and reliable film crew across multiple cities for upcoming shoots. Roles are open for Production Assistants, Camera Operators with drone experience, and Audio Technicians. This is a great opportunity to join a professional team and contribute to a dynamic, creative set environment. Applicants must indicate the city they’re applying for: Cape Coral (FL), St. Augustine (FL), Orange Beach (AL), or Astoria (OR).
Job Responsibilities
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Collaborate closely with the production team to execute shoot-day operations
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Assist in the setup and breakdown of gear, locations, and production zones
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Operate cameras or drones to capture high-quality footage (Cam Ops)
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Record clean, crisp audio on set using professional equipment (Audio Techs)
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Maintain a professional, on-time presence throughout production days
Requirements
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Previous on-set experience in your applied role
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Ability to travel to one of the listed production cities
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Strong communication skills and a collaborative attitude
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For Cam Ops: drone experience and access to drone kit
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For Audio Techs: own audio kit
Compensation
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Production Assistant: $220/12
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Camera Operator/Drone: $650/12 + $150 drone kit fee
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Audio Technician: $650/12 + $300 kit fee