Los Angeles Dance Casting Calls & Acting Auditions

Job Title: Guest Experience Coordinator

Job Highlights

The Guest Experience Coordinator will collaborate with the Director of Patron Experience and Guest Experience Manager to ensure the customer experience is memorable. Develop plans and support training/policies to ensure the elimination or reduction of hassle factors. Continually seek to improve and innovate for the benefit of our customers by reacting to feedback and collaborating with partners internally and externally.

Join Us!

We are looking for talented, passionate, dedicated people who are eager to make contributions to our

community and our mission.

Concerned you do not meet every single requirement listed? Apply! We know that some people are less likely to apply for a job if they don’t think they meet 100% of the requirements. At HGO, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this position but your experience doesn’t align perfectly, we encourage you to apply! You may be just the right candidate for this position or another role at HGO.

About the Houston Grand Opera

The mission of HGO is to enrich our diverse community through the art of opera. We do so by creating, curating, exploring, and producing outstanding experiences centered around the human voice. HGO has received a Tony Award, two Grammy Awards, and three Emmy Awards – we are the only opera company in the world to win all three honors.

Our strategic focus is two-fold: creating profoundly enriching experiences for our diverse audiences and clearly defining and positively promoting the HGO brand.

We are passionate about building and sustaining an inclusive and equitable working environment for all company members. We believe every team member enriches our diversity by exposing a broad range of ways to understand and engage our community and discover, design, and deliver enriching experiences.

Compensation and Benefits

The starting salary for a candidate who meets the minimum requirements of the position is $42,000. We offer robust benefits to full-time employees, including:

• Comprehensive and affordable health benefits, including medical, dental, and vision insurance; a high-deductible healthcare plan with an employer funded health savings account; a flexible savings account; an employee assistance program; and employer-paid life, short-term and long-term disability insurance.
• Generous paid time off including vacation, wellness, parental leave, and scheduled and flexible holidays.
• 403b retirement plan with employer match.
• Flexible work schedule.
• Hybrid work environment.
• Professional development fund and opportunities.
• Discounted parking in the Theater District garage and nearby lots plus easy access to Metro transportation.
• Free tickets to our mainstage and community productions and events.

Key Responsibilities

• Work with Guest Experience Manager to manage the front of house team (including liaison of a House Manager, Assistant House Manager, and team of Guest Services Representatives) by communicating policies and procedures to ensure that HGO customers have the best experience possible during events.
• As requested, serve as the organization’s customer service lead at events, dealing with any escalated issues and making decisions as needed.
• Schedule all front of house staff for performances including Guest Services. EMTs, and police officers. Ensure all parties are knowledgeable about their responsibilities and the elements particular to each event. Help create a welcoming and inspiring environment for these parties on event nights.
• Process invoices and payroll for all front of house staff including timely and accurate approval of timesheets and invoices.
• Support Guest Experience Manager, Human Resources and partners in recruiting and hiring staff.
• Support training for those who interact with HGO customers, including part-time and contract staff, internal colleagues, and external partners. Execute process for auditing operations, providing actionable feedback, and reinforcing desired performance.
• Assist the Guest Experience Manager in efforts to create a memorable, share-worthy, and entertaining experience for guests.
• Communicate with Houston First, Levy, and other building partners to ensure all are informed of HGO needs and plan for circumstances related to each performance.
• Work with the Guest Experience Manager to create post-event recaps that track the overall experience, capturing data from the day, best practices, opportunities for improvement and issues that need immediate resolution. Ensure recaps are appropriately distributed and appropriate actions are taken in a timely manner.
• Lead inventory management efforts for Opera Cues, our event program.
• Assist Customer Care Center in answering customer inquiries and finding solutions for feedback we receive via surveys, staff feedback, etc.
• Provide activation and event support to entire Audiences team when needed, including efforts to expand to new audiences, sell tickets, or deliver on Subscriber benefits.
• Provide Administrative support to the Patron Experience team as requested including data entry, report generation, inventory, organizing, accounting tasks, and other office management duties as requested.
• Additional responsibilities as assigned by the Chief Marketing and Experience Officer, Director of Patron Experience and Guest Experience Manager.

Qualifications

• Bachelor’s degree preferred.
• 1-3 years of experience in guest services, event services, hospitality or relevant field required.
• Proficient in the use of computers to include knowledge of Microsoft Office software.
• Experience managing part-time and contract staff a plus.
• Experience working in a theater, concert hall, or similar venue a plus.
• Must be available to work a flexible work schedule to include nights and weekends.

Other Skills and Abilities

Must be a highly motivated and meticulous self-starter with ability to balance numerous tasks and deadlines within a brisk day-to-day pace. Must be able to communicate effectively at all levels. Must be a team player and creative thinker. Must be flexible and able to manage their schedule and prioritize workflow.

Physical Demands

The physical demands described here are representative of those we consider important for an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Guest Experience Coordinator will need to be able to stand for long periods of time and lift up to 25 lbs. Coordinator positions also require sitting for long periods of time, repeating the same movements, and use of their hands to handle, control, or feel objects and tools. It is important for Coordinators to be able to see details of objects that are less than 20 (twenty) inches away, communicate clearly so listeners can understand, and understand the speech of another person.

Equal Opportunity

Houston Grand Opera is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at HGO are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by federal, state, or local laws or regulations. HGO will not tolerate discrimination or harassment based on any of these characteristics. HGO encourages applicants of all ages.

Houston Grand Opera

Nine PBS: Events Manager

Who We Are: As an essential community institution, Nine PBS magnifies and deepens understanding of our community to help our region flourish. We convene meaningful conversations, we share thought-provoking content, and we host events that engage and inspire our region. Our unique facilities and connections offer opportunities for memorable experiences for audiences of all ages.

Our History: We are a community-licensed public media station. For nearly 70 years, we have been a foundational pillar in the St. Louis community by providing trusted, community-centered content and resources. Our core purpose is to magnify and deepen understanding of our community to help our region flourish.  

Our Values: Nine PBS is rooted in our four values: Community, Trust, Equity, and Learning. These guide every aspect of our work – both in how we interact with one another as teammates, as well as how we engage with the community.  

Our Culture: Nine PBS is an equal opportunity employer with a leadership team and culture that prioritizes diversity, equity, inclusion, and belonging. For the past three years, Nine PBS was identified by the Women’s Foundation of Greater St. Louis as a top place for women to work.

Our Team: One of our strategic goals is to create and sustain a positive, high-performing, inspiring, and inclusive culture that prioritizes the well-being and belonging of every member of our team. Get to know the amazing individuals you will be working alongside if you are selected for this position: https://www.ninepbs.org/ourteam/.

Position: Nine PBS is searching for an enthusiastic Events Manager with a positive attitude to lead our events to enhance our brand and grow our audience.

Nine PBS hosts numerous events annually, ranging from public screenings and PBS KIDS events to donor appreciations and occasional meet-and-greets with national PBS personalities. The Events Manager will function within a fast-paced, high intensity environment and will be responsible for planning and scheduling events, working with vendors, assisting with event marketing, and managing the execution of events. Responsibilities include timely booking and communication with vendors, invitation list management, compiling staff talking points, creating event diagrams and run-of-shows, coordinating with colleagues across the organization, creating and monitoring timelines and budgets, and leading all day-of tasks and a small group of support staff to execute seamless and memorable experiences.

The ideal candidate for this role should demonstrate exceptional project management, organizational abilities, interpersonal skills, oral and written communication skills, multi-tasking skills, and excellent time-management. This position reports to the Director of Communications on the marketing team, and works closely with the Production Facilities Manager to fully execute station events.   

Job Responsibilities

·      Supervise the Events Coordinator position, leading with integrity, self-awareness, clear direction, and a collaborative approach

·      Identify and fulfill event goals

·      Establish and manage event budgets

·      Envision and achieve creative event plans and long-term strategies

·      Collaborate across departments to deliver on event objectives

·      Prepare timelines and manage event logistics

·      Create and manage run-of-shows

·      Manage correspondence with guests

·      Book and maintain relationships with vendors, including caterers and entertainment

·      Negotiate quotes and agreements with vendors

·      Oversee vendors’ activities throughout the event

·      Manage day-of event flow

·      Lead day-of events staff and volunteers

·      Manage event layouts by creating and implementing design plans

·      Manage event sponsor needs

·      Coordinate event production with appropriate teams to identify audiovisual needs and other details

·      Manage virtual events on Zoom, Facebook Live, or other platforms in coordination with appropriate teams

·      Manage use of event equipment and technology (iPads, cash registers, credit card readers, etc.)

·      Provide post-event reporting and analysis

·      Approve and ensure timely payment of invoices

·      Oversee and maintain event supply inventory

·      Secure trade agreements with vendors

Required Skills

·      Ability to represent Nine PBS in a friendly, knowledgeable, and professional manner

·      Ability to effectively communicate to all levels within the organization

·      Ability to anticipate challenges and recommend solutions

·      Efficient project management skills

·      Effective problem-solving skills

·      Strong written and verbal skills

·      Ability to handle multiple tasks, with a focus on detail and follow-up

·      Highly organized

·      Team player

·      Commitment to the mission of Nine PBS

·      Must meet deadlines, stay organized, and think creatively

Qualifications

·      At least 3 years of event management experience

·      BA or BS in communications, hospitality management, or related field preferred

·      Computer proficiency (Microsoft Office including Word, Excel, and PowerPoint)

·      Basic writing experience

Work Environment

·      Flexible schedule with a mix of in-person and remote work, as agreed upon with supervisor and based on the day-to-day needs of the team

·      Weekend and evening availability based on the scheduling of events

·      Community-centered, culturally inclusive, and collaborative

·      Occasionally drive and/or travel on company business required

·      Regular, active participation in team meetings expected, either virtually or in person as determined by supervisor

·      Stand up for extended periods of time, both indoors and outdoors

·      Lift and carry 25 pounds

Application Process and Timeline

Company: Nine PBS

Vacancy Type: Full-Time

Job Location: St Louis, MO, US

Salary Range: $60,000 to $65,000

Application Timeline: June 15-30, 2023

Application Process: For a candidate to be considered for employment, the following materials must be submitted as a complete application to [email protected]:

·      Resume

·      Cover Letter

·      3 Professional References

Word document that provides responses to the following three questions:

1.)  What have you read in this job posting that is interesting and inspiring to you? (no more than 150 words)

2.)  How are you uniquely qualified to enhance the Nine PBS team and our work? (no more than 150 words)

3.)  One of Nine PBS’s organizational priorities is to foster an inclusive culture that values belonging and connection. Please provide an example of a time when you reinforced these priorities. (no more than 150 words)

Nine PBS

As an essential community institution, Nine PBS magnifies and deepens understanding of our community to help our region flourish. We tell stories that move us. We meet people where they are the most comfortable consuming content. Nine PBS’s platforms include four distinct broadcast channels (Nine PBS, Nine PBS KIDS®, Nine PBS World, and Nine PBS Create), ninepbs.org, social media, the free PBS Video App, streaming services, live and virtual events, and the Public Media Commons. Since 1954, Nine PBS has accepted the community’s invitation into their homes, schools, and businesses. Follow Nine PBS on Twitter, Facebook, Instagram, LinkedIn, and TikTok. 

Nine PBS

SSA Group at Brookfield Zoo is looking for a talented Director of Catering and Events to join our team!

Director Of Catering & Events

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Position Title:Director of Catering & Events

Reports to:The General Manager

Responsibilities

• Coach, supervise, direct Catering Department so operational needs (financial, staffing, product, merchandising, client expectations, etc.) are met on a daily basis.
• Fostering a close relationship with direct Client report and the client’s staff to ensure a positive working relationship.
• Motivate, direct and train the sales and operations department with a focus on prospecting, closing of a sale, and maintaining mutually beneficial business relationships.
• Responsible for management of all sales and operations related functions, including communicating with staff on a daily basis, developing new business techniques and maintaining client relationships.
• Attends Client meetings and reports weekly to the Resident Area General Manager or as necessary.
• Ensure open and constructive working relationships with all other internal departments involved in servicing group sales business, including maintaining a strong working relationship with key opinion leaders and contacts with the Client.
• Professionally represent the Client in all sales transactions and at related industry functions, meetings and trade shows.
• Remains knowledgeable of and manages in accordance with all applicable local, state and federal laws.
• Upholds and maintains a clean, safe and organized work environment.
• Uphold and demonstrates a complete understanding of company policies and procedures.
• Operate with SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Engage with Department Managers on ensuring EXTRA Guest Service at all levels of team.
• Maintains knowledge and implementation of contract between SSA and Client with professional discretion.
• Supports employee life-cycle management, inclusive of progressive discipline documentation in field through ongoing establishment with management team and staff.
• Manage the details of the ‘day of’ the event. Including vendor/rental orders, etc. as needed.
• Leads cost negotiation for all Catering & Event proposal process as given through Client as necessary.
• Maintain sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors.
• Implement and update the ongoing group sales strategic plan, including systems and processes.
• Monitor and control marketing (subject to Client approval), design and printing expenses for department.
• Respond empathetically and professionally to any customer complaints, seeking advice from the Resident Area General Manager as necessary either before, during or post event.
• Assumes an active role in the long-range planning for Catering & Events department programs.
• Accountable for Catering Department’s financial management through budgeting, forecasting, and management of sales/per cap and controllable expenses.
• Provides precise flash reporting to Resident Area General Manager for weekly and monthly forecasting.
• Completes business assessment with comparable market pricing to assess business model and drive per cap revenue.
• Forecast weekly sales, complete and maintain sales analysis monthly sales.
• Contribute to the team effort by efficiently managing the ‘key’ client accounts with concentration on establishing relationships with large corporate clients containing 100 or more employees.
• Oversee payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc. through coaching of Catering Operations Manager.
• Set precedent to achieve Sales, Per Cap & Controllable Budget.
• Minimize controllable costs associated with the operation. Continually strategize on revenue avenues, areas of opportunity, and negotiation necessary to achieve goals with Client.
• Promote an inclusive & supportive approach at the Unit.
• Assure editorial role on all unit publications (newsletters, calendars, memos, etc.)
• Ensures unit strives to be an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our partner, Resident Area General Manager and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills that are combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (up to 35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

• Six five years of experience in relationship sales and operations; Management experience in cultural, iconic, entertainment, hospitality or museum attraction a plus.
• Must be adept at negotiating and closing sales.
• Comprehension of catering and event coordination procedures and processes.
• Bachelor’s Degree in the Hospitality field or equivalent experience.
• Must be 18 years or older.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

• Full-Time
• Salary – based on range in consideration of relevant job experience and certification/education; if position is physically in Colorado or California, salary range will be posted above following EPFEW Act
• Bonus eligible based on company guidelines
• Vacation or TAFW (time away from work) Plan – we want our team to take time as they need, so don’t accrue hours but rather give you freedom to schedule within scope of the business and your needs
• Medical, Dental, Vision, Life Insurance; employee premiums applicable
• Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave
• Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on birthing event
• (4) Week fully paid Parental leave following birth, adoption or foster event, can be coupled with Birthing Parent Plan to extend above timeline
• 401k program, eligible for enrollment after (1) year of employment during January or June open enrollment periods, company is not matching at this time
• $75 monthly cell phone stipend

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (“Notice”).

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the “Fair Chance Ordinance – Know Your Rights” document for more information. By submitting your job application, you agree you have reviewed the “Fair Chance Ordinance – Know Your Rights” document.

SSA Group

Job Title: Membership Manager (Internship)

Location: Venice, CA

Internship Period: June – September 2023 (3 Month Internship)

Expected Hours: Avg 20 hrs/week, Flexible hours, Occasional nights and weekends to support events

Reporting to: KINN Founder and Operations Team

KINN Overview

The KINN is a membership for conscious entrepreneurs to accelerate positive change. Our diverse community is made up of leaders in tech, media, hospitality, wellness, impact and entertainment, with the shared desire to make a difference. 

Our collaborative workspace, located in the heart of Venice, includes a private member lounge and tea bar, dedicated workspace, conference rooms, podcasting studio and a 2500 ft wellness studio. Members have access to various business and personal growth workshops, masterclasses and panels with some of the world’s great thinkers and leaders.

Position Overview

We are seeking a Membership Manager to join our team on a part-time basis. As our Membership Manager, you will join our operations team to help service KINN members, increase membership experience, engagement, and customer retention. You will help manage our onboarding process and internal membership portal. In addition, you’ll help connect and expand our local partnerships in Venice with businesses, entrepreneurs, innovators and community organizations. 

Job Responsibilities

• Assist on the onboarding of KINN members 
• Handle membership support requests  
• Support internal operations and workflows 
• Update the membership management portal with the latest events, postings and communications 
• Outreach to businesses in Venice (and neighboring areas) for collaborations and partnerships.
• Collaborate with the KINN team to ensure all communication strategies align with overall business objectives.
• Other duties as assigned.

Requirements

• Enjoys operational, administrative and customer service 
• Can demonstrate technical skills 
• Strong written and verbal communication skills with excellent attention to detail.
• Ability to work independently and collaboratively with team members in a fast-paced environment.
• Passion for system flows, marketing, and staying current with industry trends.
• Motivated to build something special

Benefits:

• Gain hands-on experience in member support and operations within a start-up environment.
• Surround yourself with conscious entrepreneurs and founders making a difference in the world.
• Build a strong portfolio of system workflows and support handling
• Opportunity to network with industry professionals and potential future employers.
• Potential for a full-time or part-time position after successful completion of the internship.

This is a paid internship with flexible hours and the option to work remotely and on-site. If you are passionate about community building, social media marketing and excited to gain valuable experience in a dynamic and collaborative environment, we encourage you to apply!

If this sounds like something you might be interested in, please send your resume along with what sparked your interest in The KINN and the position, to [email protected].

The KINN

Looking for a Front of House Manager for Edina MN.

Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design, no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro, Bowling, Bocce, or Bar areas. We also host

and execute numerous events a week from corporate small happy hours, to social gatherings, to 3 coursed seated dinners.

Your first exposure is an intensive training program in one of our venues. Our Managers come from all backgrounds and industries, you are not expected to be an expert on day one, and will be given many opportunities within our training program to show your strengths. Every manager is required to run a workgroup, server, bar, host, busser, etc. We work as a team to ensure our venues are run at the highest level. Our managers embody this idea and drive it with the staff on a

daily basis.

Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and you will see daily, weekly, and quarterly financials so it clear how to move the venue forward financially.

From professional development classes, to mentoring and guidance from your colleagues, we create well-rounded restaurateurs who are also savvy businesspeople.

As we look toward 2023 we are opening 6 new locations; 2 in California, 3 in Florida, and 1 in New Jersey. We are hiring and building up our teams at our current 13 locations so we are in a position

to springboard and offer relocation to key team members to help lead these new venues. Our management team search is focused on individuals who are dedicated to consistently driving high standards and achieving service excellence. Those who enjoy a small-company-feel, are adept at building relationships, and have a single-minded focus on delivering quality should

apply.

Job Description:

Ability to hold company standards on a daily basis

Able to teach and inspire our hourly team members to exceed guest expectations

Able to interview and staff their workgroup to anticipate sales trends

Daily, weekly, and monthly calendars are organized to

hit inventory deadlines and venue goals

Able to work with Micros POS

PinPerks:

• Competitive Base Salary
• Stocks & Equity in a Growing Company
• 401K Program
• Paid Health Insurance Options
• Personal Time Off + Sick Days
• Complimentary Meals during workdays
• Growth and Relocation Opportunities

Pinstripes

Looking for a Front of House Manager for Cleveland OH.

Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design, no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro, Bowling, Bocce, or Bar areas. We also host

and execute numerous events a week from corporate small happy hours, to social gatherings, to 3 coursed seated dinners.

Your first exposure is an intensive training program in one of our venues. Our Managers come from all backgrounds and industries, you are not expected to be an expert on day one, and will be given many opportunities within our training program to show your strengths. Every manager is required to run a workgroup, server, bar, host, busser, etc. We work as a team to ensure our venues are run at the highest level. Our managers embody this idea and drive it with the staff on a

daily basis.

Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and you will see daily, weekly, and quarterly financials so it clear how to move the venue forward financially.

From professional development classes, to mentoring and guidance from your colleagues, we create well-rounded restaurateurs who are also savvy businesspeople.

As we look toward 2023 we are opening 6 new locations; 2 in California, 3 in Florida, and 1 in New Jersey. We are hiring and building up our teams at our current 13 locations so we are in a position

to springboard and offer relocation to key team members to help lead these new venues. Our management team search is focused on individuals who are dedicated to consistently driving high standards and achieving service excellence. Those who enjoy a small-company-feel, are adept at building relationships, and have a single-minded focus on delivering quality should

apply.

Job Description:

Ability to hold company standards on a daily basis

Able to teach and inspire our hourly team members to exceed guest expectations

Able to interview and staff their workgroup to anticipate sales trends

Daily, weekly, and monthly calendars are organized to

hit inventory deadlines and venue goals

Able to work with Micros POS

PinPerks:

• Competitive Base Salary
• Stocks & Equity in a Growing Company
• 401K Program
• Paid Health Insurance Options
• Personal Time Off + Sick Days
• Complimentary Meals during workdays
• Growth and Relocation Opportunities

Pinstripes

Looking for a Front of House Manager for Chicago Downtown IL.

Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design, no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro, Bowling, Bocce, or Bar areas. We also host

and execute numerous events a week from corporate small happy hours, to social gatherings, to 3 coursed seated dinners.

Your first exposure is an intensive training program in one of our venues. Our Managers come from all backgrounds and industries, you are not expected to be an expert on day one, and will be given many opportunities within our training program to show your strengths. Every manager is required to run a workgroup, server, bar, host, busser, etc. We work as a team to ensure our venues are run at the highest level. Our managers embody this idea and drive it with the staff on a

daily basis.

Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and you will see daily, weekly, and quarterly financials so it clear how to move the venue forward financially.

From professional development classes, to mentoring and guidance from your colleagues, we create well-rounded restaurateurs who are also savvy businesspeople.

As we look toward 2023 we are opening 6 new locations; 2 in California, 3 in Florida, and 1 in New Jersey. We are hiring and building up our teams at our current 13 locations so we are in a position

to springboard and offer relocation to key team members to help lead these new venues. Our management team search is focused on individuals who are dedicated to consistently driving high standards and achieving service excellence. Those who enjoy a small-company-feel, are adept at building relationships, and have a single-minded focus on delivering quality should

apply.

Job Description:

Ability to hold company standards on a daily basis

Able to teach and inspire our hourly team members to exceed guest expectations

Able to interview and staff their workgroup to anticipate sales trends

Daily, weekly, and monthly calendars are organized to

hit inventory deadlines and venue goals

Able to work with Micros POS

PinPerks:

• Competitive Base Salary
• Stocks & Equity in a Growing Company
• 401K Program
• Paid Health Insurance Options
• Personal Time Off + Sick Days
• Complimentary Meals during workdays
• Growth and Relocation Opportunities

Pinstripes

Looking for a Front of House Manager for Washington DC.

Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design, no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro, Bowling, Bocce, or Bar areas. We also host

and execute numerous events a week from corporate small happy hours, to social gatherings, to 3 coursed seated dinners.

Your first exposure is an intensive training program in one of our venues. Our Managers come from all backgrounds and industries, you are not expected to be an expert on day one, and will be given many opportunities within our training program to show your strengths. Every manager is required to run a workgroup, server, bar, host, busser, etc. We work as a team to ensure our venues are run at the highest level. Our managers embody this idea and drive it with the staff on a

daily basis.

Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and you will see daily, weekly, and quarterly financials so it clear how to move the venue forward financially.

From professional development classes, to mentoring and guidance from your colleagues, we create well-rounded restaurateurs who are also savvy businesspeople.

As we look toward 2023 we are opening 6 new locations; 2 in California, 3 in Florida, and 1 in New Jersey. We are hiring and building up our teams at our current 13 locations so we are in a position

to springboard and offer relocation to key team members to help lead these new venues. Our management team search is focused on individuals who are dedicated to consistently driving high standards and achieving service excellence. Those who enjoy a small-company-feel, are adept at building relationships, and have a single-minded focus on delivering quality should

apply.

Job Description:

Ability to hold company standards on a daily basis

Able to teach and inspire our hourly team members to exceed guest expectations

Able to interview and staff their workgroup to anticipate sales trends

Daily, weekly, and monthly calendars are organized to

hit inventory deadlines and venue goals

Able to work with Micros POS

PinPerks:

• Competitive Base Salary
• Stocks & Equity in a Growing Company
• 401K Program
• Paid Health Insurance Options
• Personal Time Off + Sick Days
• Complimentary Meals during workdays
• Growth and Relocation Opportunities

Pinstripes

The Finance Shared Services Operations Director will report to the Global Head of Finance Shared Services Operation to lead and manage day- to-day activities of key functions (AP, Vendor Management, AR, T&E, Treasury Operations, Research Services, Travel Services) in addition to its ongoing transformation agenda..

Role And Responsibilities

• Oversees all aspects of day-to-day activities and deliverables of the Shared Services Operations function, encompassing:
• Accounts Payable (AP): administration of invoices (approximately 65 thousand annually), expense allocation approvals, processing of vendor payments, development of reporting, and delivery of annual tax documentation (1099/1042) to vendors.
• Accounts Receivable (AR): issuance of billing statements and invoices (over $300 million annually) to hundreds of funds and portfolio companies for reimbursement of payments made by the management company on their behalf, record cash received, drive resolution of charge issues, management of quarterly fund confirmation process, reporting, and preparation of reconciliation work papers.
• Travel& Entertainment (T&E): review and processing of expense report submissions (over 10,000 annually) for content and completeness, ensuring compliance with policy and IRS, central coordinator for review and decision on out-of-policy and no provision expenses, development and delivery of training and communication on T&E expense matters.
• Treasury Operations: administration and execution of cash and custody trade wire transactions (approximately $100B annually) for the management company and funds, execution of pay cycles for AP and T&E payments, open and closure of bank accounts, administration of access to banking portals, maintenance of investor wire instructions, and resolution of overdraft, unapplied cash and return wire issues.
• Vendor Management: Oversee policy, process, procedures and reporting for vendor engagement and management. Assist business/ relationship owners with overall engagement and monitoring of vendors. Central point of contact with RedKnot for the administration of VendorRisk application, creation of vendor profiles, and initiation and review of risk assessments and due diligence.
• Travel Services: Manage global travel program. Analyze travel behavior data to identify trends and potential savings opportunities across air, hotel and car vendors. Manage all vendors: Travel Leaders, Summitqwest, Delta, American, and Concur. Oversee private jets, including processing requests, approvals, and invoicing. Curate hotel programs internationally, negotiating rates and city caps. Sourcing new vendors through research and conference to further develop global travel program.
• Research Services: Primary liaison for all market data vendors, conducting contract negotiations/renewals, advanced benchmarking, and peer-analysis reports. Ensure approvals or facilitate renewals/additions/cancellations of new hire market data requests and offer user assistance (product trials, training, etc.). Interact with departmental management to generate data usage and allocation reports. Manage the MSDL team by verifying and ensuring the integrity of data for invoices. Generate reports for the MDS team review.
• Lead the long-term agenda to transform the firm’s platforms (Procure to Pay, Kyriba treasury operations- platform) through assessing solutions and implementing by collaborating with global and cross-functional stakeholders.
• This role represents and outstanding opportunity for an exceptional individual to join one of the world’s leading organizations within the global asset management industry.

Dimensions HRD Consultants

We are currently looking for our:

Coordinator, Property & Client Services

What we offer

Reporting to the General Manager and supporting the Center Management Team, this is a full‐time role responsible for all center‐level administration, including but not limited to service contract and vendor administration, finance administration, and tenant administration and coordination. Coordination and execution of the on‐site Specialty Leasing and Brand Ventures program, and providing all customers including guests, retail partners, contractors, and internal cross‐functional teams with an exceptional service experience, while always maintaining compliance with company policies and procedures.

Scope

Contracts Administration (Service Contracts, Work Orders & General Expenditure)

• Maintains the Center Contract Log: logs new contracts, amendments and follows up with Facility Operations on expirations that require a new contract or renewal.
• Works in partnership with Facility Operations, drafts work orders and service contracts, checks and updates forecast expenditure balance.
• Monitors and manages compliance of center teams with the Contract Policy and Finance Authorization Matrix.
• Through Procore, supports the bidding process:
• Performs Know Your Partner/GAN Compliance checks.
• Notifies vendors of recommendations.
• Collects vendors’ Certificates of Insurance.
• Drafts contracts and issues to vendors for execution.
• Uploads vendor executed contracts and follows through internal approvals.
• Reconciles costs to process vendor payment.
• Creates and processes Change Orders.
• Attends weekly progress meetings with Facility Operations and follows through assigned actions.
• Supports Facility Operations in the preparation of work permits for center contract works (e.g. sprinkler drain‐ down) and furnishes contractors with relevant permits (through the Sine visitor management system for Flagships and manually for Regionals)

Finance Administration (Accounts Payable, Accounts Receivable and Other Finance Processes)

• Accounts Payable (CAM/center‐specific and CAPEX):
• Processes payables (PO/PA‐Invoices)
• Matches invoices to purchase orders/projects.
• Obtains necessary back‐up documentation.
• Routes invoices and follows up payments with corporate Accounts Payable and Fixed Assets.
• Monitors payable system for invoices on hold, coding errors etc. and troubleshoots with Facilities Director/General Manager.
• Accounts Receivable:
• Supports the General Manager, Operating Manager and AR Manager, as instructed.
• Responsible for uploading request and back‐up documentation into the Box file for the Portfolio Associate to action.
• Violations (OTH)
• Construction (CCH) Manual Billing
• Services Sold (SVS)
• Legal Manual Billing
• Receives manual checks and maintains the Check Log for recording and auditing receipt of manual checks. Arranges FedEx delivery of manual checks to the centralized lockbox.
• Specialty Leasing Percent Rent Billing:
• Obtains sales from Tenants in accordance with lease terms, follows‐up on any outstanding data to full completion and uploads data into Salesforce.
• Verifies Tenant billing on the monthly Rent Roll and issues to the General Manager for approval.
• Calculates percentage rent billing from sales data and creates/processes/sends manual bill.
• Month End/Quarter‐End/Year‐End Processes:
• Prepares a list of accruals and collates back‐up documentation. Verifies accruals in system and assists the General Manager with the forecast.
• Reconciles P‐card expenses, uploads receipts, and verifies payment.
• Centers with central Plant – prepares Central Plant Union (Engineers) payments:
• Calculates Union Dues/Annuity/Pension, creates invoice for overtime and bill‐back.
• Creates a check request for Dues/Annuity/Pension and submits into Nexus, routes to Accounts Payable.

Specialty Leasing & Brand Ventures Coordination of Center‐level Program

• Supports Specialty Leasing and Brand Ventures operations. Responsible for center‐level coordination and management of ALL temporary in‐line and common area mall activations, including Retail Merchandizing Units (RMUs), pop‐up in‐line stores, and kiosks.
• Performs center walks/inspections, ensures Tenant activation complies with visual merchandising Design Guidelines.
• Monitors pipeline activity, distributing reports to center team, and plans the activation schedule.
• Arranges regular communications with center teams to align on activity (General Manager/Asst. General Manager/ Facility Operations.
• Arranges regular communications with the Specialty Leasing team to plan the schedule, align on Tenant requirements and troubleshoot issues.
• With support from Marketing, liaises with Tenants on retail and center operations, sales, and customer service, optimizing performance and income.
• Obtains permits from the local authority, where required, and supports Tenants with the same.
• Obtains Tenant Certificates of Insurance and uploads to Salesforce.
• Obtains Tenant signage proposals and internal approval from Retail Design Management, ensures the Tenant implements according to the approved specification.
• Coordinates the roll‐on roll‐off of units, issues instructions to Facility Operations and follows through to completion.
• Issues meter readings and utilities supplier information to Tenants (in‐line stores and kiosks only).
• Inventory management in partnership with Facility Operations:
• Communicates maintenance and repairs. Creates associated purchase orders/invoices and forecasts for expenditures.
• Checks Exiting Condition Reports are completed for all vacant, outgoing in‐line units and kiosks.
• Maintains an equipment and asset inventory schedule.
• Takes photos of activations, media, and space opportunities and uploads them to Salesforce as required.

General Coordination & Duties

• Sales Collection:
• Obtains sales from ALL permanent and temporary retailers in accordance with lease terms and uploads data into sales tracking system.
• Completes Sales Report sign‐off and issues to the General Manager for approval.
• Processes Open/Closed/What’s Happening Notices in accordance to policy.
• Uploads executed storage leases in the system.
• Processes mail – receives, opens, scans and mails: Certificates of Insurance, manual checks (mails to the lockbox), invoices, other general information.
• Prepares Tenant Operational Defaults for breach of lease covenants, issues to the General Manager for signature and distributes to the Tenant.
• Coordinates URW Connect:
• Uploads URW communications from Management Team to Tenants.
• Responds to Tenant requests and communicates these to relevant team members for follow‐up.
• Processes Tenant requests for works and approves after hours work permits (checks insurance, reviews work in conjunction with Facility Operations).
• Attends weekly staff meeting and customer service (“Style” program) sessions.
• Attends required training classes and programs.
• Other duties, as assigned.

What we are looking for

• BA or BS degree or equivalent experience required.
• 2‐3 years’ prior experience in an administration role, working with cross‐functional teams.
• Experience of basic finance administration: processing purchase orders/invoices, assisting with accruals and budget forecasting.
• Proficient in current Microsoft Office software including Outlook, Word, Excel, PowerPoint, and SharePoint. Working knowledge of enterprise management systems (Salesforce) and project management software (Procore) is advantageous.
• Ability to understand and interpret legal agreements.
• Ability to conform to policies and procedures and familiarity of working within a compliance framework.
• Ability to respect confidentiality and sensitivity of information.
• Exceptional process management skills: can organize and prioritize an efficient workflow, simplify complex processes, anticipate, and adjust for problems and roadblocks, adapt to changing priorities, and manage from start to finish.
• Exceptional customer service skills and the ability to develop and maintain effective relationships; dedicated to meeting the expectations and requirements of internal and external customers, specifically through listening and responding to concerns both in the moment and via digital communication means.
• Ability to maintain composure in all scenarios.

Annual Salary Range

$50,000 – $65,000

What is important to us

Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW‘s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments.

Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s differences.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.

Join us to Reinvent Being Together.

Unibail-Rodamco-Westfield