Los Angeles Dance Casting Calls & Acting Auditions

The position of Operations Manager shares the responsibility of overseeing the venue regarding staff, fiscal management, reporting, sales goals, inter-office communications. Must uphold company policies and procedures always. The Operations Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Operations Manager answers patrons’ questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance and overall appearance.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Continually strive to develop staff in all areas of managerial and professional development
• Assist with recruitment and training of staff (training, developing, testing, and coaching)
• Assist in creating sales goals
• Build and promote teamwork through proactive interaction
• Accommodate and anticipate guests needs
• Accurately forecast staffing needs to ensure optimum customer service
• Ensure all service standards meet Tao Group Hospitality guidelines
• Ensure that private events, catering, and banquets are successfully executed
• Control cash and other receipts by adhering to cash handling procedures
• Prepare all required paperwork, including forms, reports and schedules
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
• Ensure that all products are received in accordance with the venues receiving policies and procedures
• Assist and conduct conflict resolution, corrective actions and coaching
• Oversee and ensure that employee performance appraisals are completed in a timely manner
• Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements
• Ensure nightly and/or weekly opening and closing side duties are followed
• Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties
• Provide administrative support
• Assist and/ or completes additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

• High School Diploma or equivalent required
• College degree preferred
• Minimum of three to five (3-5) years’ experience in entertainment industry working in a high-volume nightclub
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 21+ years of age
• Maintain a professional, neat and well-groomed appearance adhering to the Company standards
• Possession of/or ability to possess valid working card as required by state/city and venue
• Proficient in Windows Microsoft Office
• Knowledge of POS and back office reporting systems
• Knowledge of profitability analysis and budgeting, cost of sales, payroll management
• Knowledge of nightclub operations and beverage service
• Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product
• Knowledge of special events and banquets
• Knowledge of state and local laws as it applies to liquor, labor, and health code regulations

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 25 lbs.
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment

Tao Group Hospitality

Under general direction from the Director of Event Services, the Box Office/Parking Manager manages all aspects of the Box Office, Parking and Utility Services operations for the convention center. The majority of  the Box Office/Parking Manger’s time is spent on managing the Center’s 400 space parking deck and the event utility services operation. Box Office services are provided for less than a dozen events a year.

This role will pay a salary of $38,677 to $48,346.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

• Develop and implement service delivery methods for all box office, parking and exhibitor service operations
• Recruit, interview, hire, train, schedule, direct, motivate, and evaluate the activities of employees engaged in providing services in all box office, parking deck and utility service operations; develop performance level standards and provide or coordinate training accordingly, work with employees to correct deficiencies; implement discipline and termination procedures
• Exercise direct supervision over an Assistant Box Office/Parking Manage and Event Staff; communicate event information and duties to subordinates and assign event related tasks; inspect work product of subordinates to ensure that the highest levels of efficiency, accuracy and customer service are met
• Assist in the development of the annual budget for the Event Services department; assist in preparation of estimated revenues for facility budget control and monitor expenditures in areas of functional responsibility
• Work with the Director of Event Services and the Director of Finance & Administration to develop and administer appropriate accounting procedures related to the handling of all financial transactions in areas of functional responsibility
• Develop and administer appropriate policies and procedures for all areas of functional responsibility
• Work with the Operations department to ensure the Center’s parking deck is presentable to the public at all times and that it is being cleaned and maintained
• Work with the Operations department and the Information Technology Manager to ensure utility orders and telecommunication orders are processed and serviced correctly
• Reconcile ticket sales, exhibitor service sales and parking deck sales information to cash receipts in accordance with established accounting procedures
• Prepare various operational and financial reports regarding areas of functional responsibility
• Work with Event Managers and facility users in determining event staffing levels within areas of functional responsibility
• Review operating policies/procedures. Recommend modifications to service delivery methods as appropriate
• Routinely meet with other downtown parking facility managers and other relevant street traffic related entities to ensure awareness of external impacts to facility parking activities
• Communicate clearly and concisely in the English language, both orally and in writing
• Interpret and apply all relevant federal, state and local regulations
• Occasionally serve as Manager on Duty
• Perform other duties as required

Knowledge Of:

• Computerized ticketing systems and modern box office practices
• Principles of supervision and training
• Customer Service practices
• Terminology used in entertainment and convention settings
• Relevant federal, state, and local regulations
• Must have intermediate or above computer skills in Microsoft office applications Word and Excel.

Ability To:

• Plan, direct, and evaluate the work of subordinates
• Provide leadership for box office, parking deck and exhibitor services personnel
• Communicate clearly and concisely in the English language, both orally and in writing
• Analyze operational challenges, identify alternative solutions, project consequences of proposed actions and implement approved recommendations in support of organizational objectives
• Deal effectively with challenging customers and situations
• Establish and maintain effective working relationships with staff, contractors and facility users
• Stand for long periods of time and work in an outside environment, subject to adverse weather conditions
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days

Experience:

• Minimum of three (3) years of increasingly responsible experience in box office/ticket center operations and/or parking operations with at least two (2) years of supervisory responsibility.
• Minimum of two (2) years cash handling experience.

Education / Training:

• Bachelor’s degree from an accredited college or university with major course work in Accounting, Financial Management, Business Administration or a related field

Licenses or Certificates:

• Possession of, or ability to obtain a current CPR certificate
• Possession of, or ability to obtain a Virginia driver’s license

Comcast

Position Summary:

The position purpose of the Convention Services Manager is to manage, coordinate, and execute group assignments turned over by the Sales Department. Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions. Effectively communicate to all departments (casino and hotel) the information necessary to successfully execute the group’s needs while maintaining a good client relationship.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Cultivate client partnerships and ensure that all details are communicated and executed for a successful and enjoyable experience for all involved.
• Organize all details related to group bookings and catering events from the Sales Phase to the Post-Event Phase. This includes but is not limited to managing room blocks and rooming lists, diagrams, signage, Banquet Event Orders (BEOs), face-to-face planning meetings, and the procurement of event supplies/vendors, and detailing food and beverage requirements.
• Review sales contracts as well as other important information, i.e., room block, cutoff date, special concessions and attrition clauses and validate with client.
• Handles and services rooms only groups including rooming list, billing and other logistical needs of the group.
• Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure.
• Recommend enhancements and or upgrades to maximize revenue.
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to Banquet Event Order Meetings, Group Resume Meetings, Menu Tastings, and Site visits.
• Plan and conduct pre- and post-convention meetings with clients and respective departments.
• Monitor conference activities on-site to ensure accurate and timely execution of conference arrangements.
• Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.
• Communicate with Sales, Front Office, Revenue Management and Reservations in order to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates’ work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property.
• Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO’s and Convention/Group Resumes.
• Ensures that all special arrangements – Food and Beverage, Audio Visual, and other requests are properly documented on BEO’s and signed by authorized representative.
• Ensures timely distribution of all BEO’s and Resumes to the appropriate departments and follows up on any questions.
• Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
• Verifies space requirements and meeting room set-up with the client.
• Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
• Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
• Reviews BEOs in weekly BEO Meeting and Group Resumes in weekly Group Resume Meeting, and works with appropriate departments to ensure quality and satisfaction.
• Maintains positive guest and employee relations through prompt, precise, and courteous communication.
• Handle billing transactions, amenity requests
• All other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Ability to work flexible shifts and days of the week including holidays and weekends, based on group/convention business. The Convention Service Manager should be available to visit weekend groups.
• Qualifications (relevant experience, education and training). Must have previous banquet/event related experience.
• Must be at least 18 years of age.
• Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.
• Basic skill level and experience with computers and associated software (Microsoft, Google, etc.).
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

The job functions encompass a varied combination of physical functions, including, but not limited to the following:

• Regular standing, walking, reaching outward, occasional reaching about the shoulder level and frequent squatting, kneeling, and bending.
• Finger/hand dexterity to maneuver on computer keyboard, office machinery and other tools.
• Ability to lift or carry up to 50 pounds.
• Ability to push/pull up to 50 pounds.

Rivers Casino Pittsburgh

The Director of Guest Services reports directly to the Vice President of Operations. The position will be responsible for enhancing the experiences of our guests, employees, and stakeholders.  This dynamic leader will be responsible for developing, executing, and the continuous evaluation of all Guest Service plans for all arena events.  This individual will create and enforce a vibrant customer-focused culture among all key-stakeholders, CFG Bank Arena managers and employees.  The successful candidate will be a hands-on professional who enjoys rolling up their sleeves and working as part of a team.  The goal is to ensure we become and remain the industry standard for excellence and ensure that all our guests and staff have exceptional experiences.

This role will pay a salary of $90,000 to $95,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Essential Functions and Responsibilities

• Direct and lead the Guest Services manager and supervisors while creating and enforcing a customer-focused culture at the CFG Bank Arena.
• Directs more than 300 event staff employees to strategically enhance the guest experience for 100+ events per year.
• Facilitate a strong relationship with Human Resources to ensure the Guest Services team can recruit, interview, select and train all front-of-house staff according to established guidelines.
• Handle the development & facilitation of the Guest Experience Training Program for employees within Premium Guest Services, Event Security, Ticket Taking & Ushering, and Stagehands to include content around identified core values, curriculum, implementation, and evaluation.
• Works closely with Director of Security and Director of Event Services to help create and oversee best Guest Service policies and practices for CFG Bank Arena.
• Aids in directing front-of-house staff in managing large crowds under constantly changing event environments.
• Create reporting procedures to help review and analyze guest feedback, identify trends, and data analytics for process improvements for both guest experience and operational improvements.
• Works closely with all departments and business lines to address guests both proactively and reactively. Develops and maintains effective working relationships with clients, partners, and all Stakeholders.
• Resolves any escalated complaints/concerns.
• Create and oversee recognition and appreciation initiatives for all Front-of-house event staff to ensure consistency in service and venue knowledge across all levels of the venue.
• Work closely with VP of Operations in overview of expenses within annual approved department budget including but not limited to researching, reviewing, and recommending training, uniforms, equipment, materials, and supplies required for the Guest Services department.
• Plan and lead operational meeting as required, ensuring smooth coordination of Guest Services.
• Responsible for the policies, systems and processes that provide a strong foundation and support the company culture.
• Ensure compliance with American with Disabilities Act (ADA) during events.
• All other duties as assigned.

Qualifications

• Minimum 7 years’ experience managing guest service & experience programs in a large-scale event setting.
• Bachelor’s Degree in Sport/Event Management, Hospitality, Training & Education, HR, or Business Administration or an equivalent combination of education and experience in the field.
• This individual is a natural integrator and solution oriented who has experience driving and motivating results with large staffing departments.
• Experience in event planning and/or event execution experience in sports/live entertainment facility.
• Has a minimum of 5-years leadership experience.
• Has 5+ years of practice creating and teaching/delivering effective employee training programs, preferably in the area of customer service.
• Passion for providing the highest quality service and puts guest’s needs before their own needs first.
• Must be a creative problem solver who can identify solutions and address guest concerns efficiently and professionally while remaining calm under pressure
• Must be adaptable with the ability to work under pressure to meet deadlines.
• Ability to create and manage a collaborative and diverse workforce.
• Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
• A high degree of personal integrity and consistently put the interests of the organization first.

Desired Qualifications

• Guest Services experience with large-scale events in a stadium, concert, or multi-use facility setting of a similar size (14,000 seats) is highly desirable.
• Experience servicing various stakeholders and demographics.
• Ability to manage multiple tasks and prioritize needs efficiently.
• Proficient in all Microsoft Office skills, including Word, Excel, PowerPoint, etc.
• Ability to work non-traditional hours including nights, weekends, and holidays

Comcast

Winner of Philadelphia Business Journal’s Best Places to Work, Think-Traffic has an exciting growth opportunity for a technology savvy Account Director with 5+ years food and beverage, hospitality, and/or franchise marketing experience. Our Account Director must be an enthusiastic self-starter who dots i’s and crosses t’s while being able to think outside the box.

Primary Responsibilities

• Serve as a trusted advisor, alternately driving strategic and tactical thinking for technical, business, and operational initiatives across client organization
• Drive thought leadership within both client organizations and the agency, and present examples of innovation, programs and trends to inspire the internal team and clients
• Responsible for account stability and growth
• Most visible client contact
• Establishes and builds strong personal and working relationships with designated client contacts and makes certain the agency maintains a “web” of contact throughout each organization
• Responsible for ongoing management, service, and profitability for assigned accounts and/or programs
• Most skillfully interacts and manages different personalities and skill sets
• Anticipates potential relationship or expectation issues, and advises the CEO and manager in time for the agency to act proactively
• Demonstrates a clear, comfortable, persuasive presentation style for both formal and informal settings
• Takes ownership of all account duties including but not limited to: status reports, meeting recaps and notes, meeting agendas, presentation and deck building, and billing & reconciliations
• Proactively manages all facets of the business on assigned accounts from budgets, to media plans, to social media and digital initiatives
• Tracks, reports and provides client with ROI on all initiatives managed by the agency so as to strengthen perceived value of agency contributions
• Processes assigned work requests in efficient, timely manner
• Proactively plans/hosts client entertainment and team building events

Client Accountability

• Maintains each client’s respect and confidence as a trusted advisor and confidant offering an eager and open ear, sound judgment, proven business acumen and a range of relevant approaches to various issues and opportunities
• Demonstrates a thorough understanding of the client’s business and industry, becoming the “subject matter expert”, and lead the Account Team(s) in understanding/knowing this information
• Provide strategic planning and direction on assigned account(s), and develop/present appropriate POVs to the client(s) as required to keep agency top-of-mind to client(s)
• Performs a leadership role in preparing and conducting casino competitive reports and client strategic sessions
• Writes effective marketing plans, creative briefs, work orders and reports
• Leads development and oversees implementation of an annual Client development plan
• Coordinates Plans Board meeting, as appropriate

Internal Perspective

• Remains in touch with the agency’s “day-to-day” business on behalf of clients – knowledgeable and conversant in their key issues, competitive situation, industry trends and the projects assigned the agency as well as other communication partners
• Demonstrates a willingness and ability to lead the positive, spirited debate of ideas and points-of-view in order to push “your team” and the agency at large to deliver a continuously improving product, both counsel and creative
• Communicates effectively and proactively with department heads regarding performance issues and opportunities for improvement
• Rigorously edits staff communications and presentation documents so that they are clear, concise and error free

Financial Management

• Proactively initiates discussion, and addresses any anticipated variance from, annual revenue goals
• Establishes annual billing and revenue goals for each client, tracking progress on a quarterly basis
• Identify specific opportunities for growth within existing client organizations
• Develops and employs selling skills to explore these growth opportunities
• Develop, present and negotiate annual agency fees/budgets
• Is a model for stewardship of our clients’ and the agency’s money – avoiding unnecessary expenditures, acting to minimize errors, and negotiating required costs
• Ensure clients’ perception that agency consistently provides value-added services
• Supervise and approve the development and administration of clients’ budgets
• Ensure/review the accurate and timely preparation of production, media, digital, and other budgets/estimates for approval
• Monitor and evaluate all costs from within internal agency teams and outside vendors

Requirements

• 5+ years of agency or allied communications industry experience that provides an understanding of advertising, marketing, media, creative, production, public relations, research, social, digital, agency finance, etc.
• 5+ years experience within the marketing industry, including agency experience in food & beverage, hospitality, and/or franchise marketing a must.
• A conceptual understanding of marketing, branding, strategy and planning are required.
• Bachelor’s Degree
• Self-starter and self-motivated, with the ability to provide solutions without supervision
• Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously
• Enthusiastic with excellent verbal and written communication skills
• Mac literate (Word, Excel, Outlook, Keynote)
• Thrives in a collaborative, fast-paced environment
• Organized, has attention to detail and able to multi-task
• Experience in client facing roles
• Facebook/Instagram/Twitter/TikTok expertise required
• Strong leadership capabilities
• Proven ability to educate, train, and persuade

Send resume and cover letter to [email protected]

Think Traffic

POSITION SUMMARY:

Special Events Sales Manager – Provides business development to the Sales Department through targeted market outreach for specific venue, as well as develops and maintains community and client relations; performs special projects as delegated by the GM and Director of Sales.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Increase awareness and drive additional business to specific venue through outreach
• Actively solicits new business opportunities by conducting effective sales calls, makes off-site sales calls, mailers, emails and presentations to potential clients
• Generate new leads
• Generate sales and maximizes revenue while developing and maintaining long term relationships with clients
• Create and maintain positive community relationships
• Develop relationship with local industry
• Become involved in outside organizations directly related to industry
• Monitors sales and continually develops strategies to improve and adjust to those changes
• Achieves monthly sales goals
• Attend local trade shows, participate in sales blitzes and other off-site sales efforts
• Maintains TAO Group Company Standards and exhibits gracious hospitality

Booking Special Events / Administration

• Handle initial inquires in a timely manner
• Send information packets, letter writing, email and menu / events proposals to clients
• Update Tripleseat daily with tentative and definite business
• Special Event Orders-distribute Information to Operations Team including floor plan
• Work with Event Operations team regarding set up, staffing, layout, event production needs etc.
• Ensure all accounting paperwork is accurate, responsible for collecting all monies prior to event, handle the invoicing
• Sales Manager to greet the client, introduce client to the Manager on Duty and assist with the beginning of event
• Attend weekly meetings/conference calls with operation management and sales team to review upcoming events for the week and attend pre-shift with the staff on nights of events
• Participate in sales training as directed by Director of Sales
• Conducts in person site inspections of any and all Vegas venues

Reports / Financial Revenue

• Assists in building the yearly Sales Plan
• Understand and assist with the monthly revenue reports

EDUCATION/WORKING KNOWLEDGE:

• Must have comprehensive knowledge of food and beverage, service standards, guest relations and etiquette
• Microsoft Office knowledge, strongly proficient in Excel, and Word
• Basic understanding of legal contract language
• Experience with Tripleseat Catering Software
• 3+ years of experience in high-volume entertainment or hospitality event sales and operations
• Strong network of corporate and social clientele
• Written and verbal communication; time management skills
• Ability to plan, prioritize and organize in a fast-pace, high volume environment
• Written and verbal communication skills, exceptional time management and proven sales ability while maintaining a positive, persuasive, client-focused and professional manner is essential
• Candidates must demonstrate strong problem solving and solutions-oriented decision making skills
• Candidates must be willing and available to work Monday through Friday in addition to weekends when neccissary

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills
• Ability to work under pressure and meet deadlines
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• Excellent written and verbal communication skills required
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 25 lbs.
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States)
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

DISCLAIMER:

This job description is a summary of duties, which are expected to perform in your assignment. It is by no means an all-inclusive list but is merely a broad guide to expected duties. As a Team Member, you should understand that a job description is neither complete nor permanent; it can be modified at any time. Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at all scheduled training sessions and meetings is required. Also, at the request of management, any Team Member may be asked and expected to perform additional duties, responsibilities, or projects without notice.

Tao Group Hospitality

Employment Type: Seasonal (August – November)

Job Functions: Event Production

Employer: Bigsley Event House

We are Bigsley, a worldwide event production and experience design company. Our mission is to bring people together through shareable moments and exceptional experiences, and to make the world a happier, healthier place. After the great success of our first product, The Color Run, we decided to expand our happiness portfolio by creating Pumpkin Nights.

About Pumpkin Nights:

Pumpkin Nights was founded in 2016 at the Minnesota State Fairgrounds with a mission to showcase local artists, and celebrate the most magical time of year without the spooks and scares. Pumpkin Nights is an outdoor, family-friendly pumpkin festival for the whole family. Spread over a half-mile walking path is 7 fantastical lands built using over 3,000 hand-carved pumpkins and funkins.

This season we’re producing Pumpkin Nights in Dallas and Austin Texas.

We’re looking for local Event Directors to work with our in-house team to create the on-site magic. The contract work will begin in August and run through mid-November. We have positions for Dallas, TX and Austin, TX.

Work Hours:

• Minimum number of hours committed to fulfilling the Services:
• Before set up: 8 hours/week
• During set up: 64 hours/week
• During festival: 42 hours/week
• During tear down: 64 hours/week, unless able to tear down installations quicker than one week.

Required Qualifications:

• Self starter
• Entrepreneurial (problem solving and opportunity capturing)
• Directed events from start to finish
• Good connections within market
• Ability to sell and close
• Great communication skills
• Ability to recruit, train, and lead teams
• Honesty and Integrity
• Logistics and Operations
• Hospitality experience and customer service skills

Preferred Qualifications:

• Own or have owned your own business
• Directed large scale events (Min. 1k+ participants)

Job Description:

Training & Pre-event Prep

• Visit Bigsley Event House in Salt Lake City for an in-depth training on Bigsley Event House and Pumpkin Nights – who we are and what we do.
• Includes training on experience design/participant experience, on-site logistics, electrical, foam structure repair, and all standard operating procedures
• Work closely with Bigsley Event Directors to learn everything you can from them about onsite logistics, strategy, and best practices.
• Book all subs, entertainment, and suppliers for the festival – contact information for past vendors used will be given to you at the training.

Venue & Personnel Management

• Develop a strong relationship with the venue team
• Recruit and hire local staff to work the festival
• Set up team (10-14 ppl – mix of Bigsley Road Warriors and local help)
• Festival team (26-32 ppl – all local help)
• Take down team (10-14 ppl – mix of Bigsley Road Warriors and local help)
• Direct the Bigsley and local help during the 3 week set up
• Direct the local help during the festival
• Direct the Bigsley and local help during the 2 week take down
• Identify, Solve and Implement (ISI) problems and solutions where/when necessary to improve the participant’s on-site experience
• Stay in close communication with the Bigsley Team to implement on-site activations, strategies, and changes
• Scout out a local warehouse to store PN installations (if necessary) – if in existing market, create a strong relationship with warehouse owner

Vendor & Sponsorship Management

• Work closely with the Bigsley Partnership Team to ensure all vendor, sponsorship, and corporate group agreements are being fulfilled on-site
• Help generate leads for local sales and partnerships

Merchandise & Cash Handling

• Responsible for leading a team to setup and manage a pop up Pumpkin Nights Shoppe with branded merchandise
• Report daily sales and submit cash deposits from the store, box office, parking, etc.

Manage & Optimize Event Budget

• Gain an understanding of the budget and financial goals for the event – ensure we’re hitting targets, within budgets, etc.
• Manage the budget during the event – are we on target? Are there actions to take to increase our ROI?

Marketing & PR

• Be the go-to (or train a specific person) for all news interviews before and during the festival (Bigsley will let you know when and where these are located. Must be flexible as these might be during very early mornings)
• Participate at the local State Fair or other events (if applicable) to promote Pumpkin Nights
• Implement grassroots campaigns to promote Pumpkin Nights

Local Event Team

• Create a schedule for each member of your team during the festival (limit to 40 hours per week)
• Train and manage team (25-32 staff members per night) for duration of festival

Weekly Call with Bigsley

• Event Director and Bigsley will chat daily about the festival – ISI (Identify, Solve, Implement), talk about what’s working well, what can be improved, and best practices
• Event Director implements action items from meeting before event & on-site (as needed)

Daily & Post Event Analysis

• Event Director to email PN Product Manager a daily recap
• Event Director meets with Bigsley Team to debrief experience (the good, the bad, the ugly) mid-November, shortly after teardown

Bigsley

Reporting to the Director of Catering and Events, the Catering & Events Manager is a key member of the critical Catering team of 6 who are collectively responsible for managing all of our Club events to the highest attainable standard.

While coordinating numerous events simultaneously, this role is the liaison between the ROCC Members for all aspects of their events. Ensuring success by identifying event resources, coordinating pre-event details, effectively managing all on-site logistics and recommending the most appropriate food and beverage are critical success factors for this high profile, dynamic role.

Duties and Responsibilities

• Preserve the River Oaks Country Club Member experience without hindering the event experience for hosting Member and guests
• Conceptualize, budget, contract, plan, and coordinate all aspects of the events falling under your purview, including Member events such as wine program, tennis, golf, and aquatics areas of the club, as well as holidays, socials, corporate, nonprofits and weddings.
• Clear room diagrams and detailed event orders noting all food and beverage requirements, timeline, set up, and decor details.
• Assist members with hiring and coordinating outside vendors for event elements such as entertainment, linens, florals and audio visual.
• Build and maintain positive relationships with Members, event hosts, internal partners, and vendors.
• Addresses Member and Guest inquiries, questions, concerns, complaints. Partner with vendors during planning and execution.
• Undertake site visits with events host and vendors as required.
• Manage financial requirements for an event including budgeting, deposits, final payments and processing vendor invoices.
• Make informed and experienced decisions that exceed Member and guest expectations while always considering the best interest of the ROCC
• Provide onsite support for set-up/teardown, event flow, registration while acting as liaison between the ROCC Members, guests and internal support staff.
• Effectively manage time between long-term and short-term planning requirements.
• Ensure internal and external partners are set-up for success by including historical event details, dietary restrictions, anticipating the needs of the Member/guest and utilizing applicable industry trends.
• Participates in all ancillary functions and organizations which enhance job performance, maintain industry knowledge, current trends as well as personal professional development.

Qualifications

• Three to five years’ experience in a hospitality/catering and event environment responsible for planning and executing sophisticated events
• Previous experience at a private club in the Catering/Events team
• Bachelor’s degree preferably with an emphasis in Hospitality and/ or Event Management
• Experience and interest in managing wedding events
• Knowledge of the logistics involved in planning and executing complex events.
• Proven track record of spearheading new projects or assigned responsibilities on time and within budget with minimal supervision.
• Strong, analytical and problem solving skills
• Demonstrated ability to communicate effectively, including proficiency in clear, concise and compelling written and verbal communication skills, as well as listening and proof reading
• Excellent administrative, telephone, organizational and interpersonal skills, strong working knowledge of computer software such as Microsoft Office, Adobe Acrobat and internet capabilities
• Able to flex work schedule each week to include evenings, weekends and holidays as per the event calendar
• Experience with Delphi and Social Tables a plus

Personal Characteristics

• Adapts easily to fast paced, ever-changing situations, member expectations and short term event announcements
• Builds rapport well and maintains positive win-win relationships with internal partners, external vendors, Members and guests
• Attains a high level of professional presentation including attire, attitude, judgement, attention to detail and discretion.
• Able to confidently work with a diverse group of people and interface with all levels of management.
• Seen as honest, possessing integrity, strong sense of ethics and act as a team player
• Possesses an eye for detail and willingness to roll up sleeves and pitch in
• Resourceful, efficient with sense of urgency, quick learner and dependable
• An advocate for superior member/customer service
• Able to effectively manage time between long-term and short-term planning requirements

The Club and Our Benefits: We offer excellent benefits for full-time positions including: Medical, Dental, Vision; 401(k) Matching & Safe Harbor Contributions; Group/Voluntary Life Insurance; Paid Time Off; Short and Long Term Disability; Annual Christmas Bonus*; Employee Meals*; Complimentary Parking*; Employee Scholarship Program*. (*benefits available to all current employees)

Founded in 1923, River Oaks Country Club is considered among the nation’s premier private clubs and is ranked number 56 of the Top 100 Golf and Country Clubs globally by Platinum Clubs of the World. Situated on 183 acres, the Club has a long-standing reputation of providing members, their families and guests with an exceptional club experience and unparalleled service.

River Oaks Country Club is an Equal Opportunity Employer: River Oaks Country Club grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state or local law.

Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilitiesthat are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Adapts easily to fast paced, ever-changing situations, member expectations and short term event announcements

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

River Oaks Country Club

The General Manager is responsible for the overall day to day management, promotion and operation of the facility, identify capital projects and equipment for Conference Center, review and approve all  booking agreements, CVB leads and assist the sales team in negotiations, liaison with marketing for consumer shows and general PR, review and approve monthly financials, conduct monthly financial reviews with Executive Team, develop Center budget, liaison with human resources, develop revenue generating ideas with food and beverage, liaison with box office for consumer shows, liaison with security for pro-active client and venue needs, develop operational expectations, liaison with parking and related operations by performing the following duties personally or through subordinates.

• Maintains active contact with the Client Administrator. Monitors Oak View Group’s compliance with all provisions of the management contract as it pertains to the Conference Center.
• Aggressively works in coordination with the CVB in promoting the use of the facility to maximize its utilization.
• Reviews all lease agreements and adds to the negotiations as determined necessary and in the best interests of the facility.
• Reviews all negotiated contracts and agreements with event organizers, hosts, managers and agents and works collaboratively with the sales team to ensure interests of the facility are taken into account.
• Establishes and maintains effective working relationships with Client/Contract Administrator, government departments and agencies, Meetings/Conference/Convention industry, community and civic organizations to encourage continual and regular use of the facility.
• Coordinates facility involvement with the Convention and Visitors Bureau, as well as other appropriate destination marketing agencies.
• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas needed.
• Develops and implements facility goals in accordance with the management contract, the client’s objectives, corporate policy, and good business practice.
• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
• Plans, organizes, coordinates and directs as part of an Executive Team all activities and personnel engaged in maintaining and operating the facility.
• Directs development of the annual operating calendar, activity schedules, and projections for the attendance and/or revenue.
• Conducts Center focused marketing, budgeting and weekly staff meetings or as needed
• As part of the Executive Team directs the development and administers the execution of operating and marketing financial plans and documents; to include, operating revenue and expense budgets; capital expense plans budgets.
• Provides for control of day-to-day operations; assuring the coordination of plan, programs and events; conducts post-event operational financial review and analysis.
• Provides approval of all Conference Center contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility when needed.
• Provides or coordinates for timely and effective response to directives and requests received from internal and external organizations, agencies, departments and individuals; assures and maintains the integrity of the facility and Oak View Group in all forms of communication and personal contacts.
• Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state and federal regulations.
• Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility, and/or to improve the efficiency and safety of operation, in compliance with the Oak View Group policies and procedures.
• Responsible for recruiting, training, supervising and evaluating administrative staff, Event Managers, Utility Services and having a role in oversight of all other areas that work within the Center.
• Establishes and maintains effective working relationships with tenants, employees, union representatives and the general public.

SUPERVISORY RESPONSIBILITIES:

Manages and Coaches Directors and Managers who supervise employees in the Finance, Operation, Food & Beverage Departments or other facility departments. Is responsible for the overall direction, coordination, and evaluation of full time employees. Works with the Executive Team in oversight of all other areas. Carries out supervisory responsibilities in accordance with Oak View Group’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree (BA) from a four-year accredited college or university with major course work in business or      public administration or related fields.
• Minimum 5 years progressively responsible experience in supervision and/or management of a facility of   similar size and description.
• Or, equivalent combination of education and experience.
• Experience in contract negotiation, business law, purchasing procedures, and supervising personnel.
• Experience in labor relations and union contracts, if applicable.

SKILLS AND ABILITIES:

• Excellent communication and interpersonal skills and organizational ability.
• Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment for employees
• Demonstrated knowledge of the principles and practices used in the successful management of Conference facilities of a similar description.
• Ability to anticipate problems and implement immediate corrective action.
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the Conference industry.
• Considerable knowledge of safety regulations and other federal, state or local laws and regulations.
• Strong orientation towards hospitality/customer service for the meeting, Convention, Conference and entertainment industry.
• Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management.
• Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.
• Ability to manage a facility of same size and type.

COMPUTER SKILLS:

To perform this job successfully, an individual should be proficient in Microsoft Office; knowledge of Spreadsheets and Word Processing and standard office equipment is required. Prefer some knowledge of Ungerboeck software.

Comcast

Are you ready to join our Rockin’ band? Hard Rock Cafe is seeking talented Open to Relocation General Managers!

Relocation provided.

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com.

Responsibilities

The General Manager is the senior business leader in the cafe responsible for upholding all brand standards and core values, while meeting or exceeding Hard Rock’s business objectives. Responsible for asset management of the entire facility, the General Manager is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business’ full potential in the market.

• Demonstrate the ability to grow the business by generating consistent year-over-year entrée count
• Manage the business in a sustainable manner that meets or exceeds agreed upon financial and other business goals, while adhering to all of Hard Rock’s brand standards and core
• Attain a level of top-line sales performance that ranks as #1 in your market place competitive
• Communicate a clear direction to your team by understanding the business’ strengths, weaknesses and
• Empower your team with a consistent mission regarding cafe goals to achieve desired results.
• Work cross-functionally so that your team executes all systems and processes to consistently deliver all products and services to brand
• Build a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the
• Champion change, ensuring all local and company initiatives are implemented successfully.
• Foster an environment of customer advocacy in which all team members put the guest first in very
• Set standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking
• Be responsive and hospitable to guest feedback from all sources, including social media and
• Attract and retain the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum
• Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
• Actively nurture your team’s development and advancement along well-defined career paths.
• Consistently demonstrate that you have an enduring passion for your own continuous learning and professional

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.
• Bachelor’s Degree in HRM or Culinary preferred.

Skills

• Strong leadership and interpersonal skills
• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
• Multiple language abilities a plus, fluency in English required.
• Genuine enthusiasm and aptitude for serving people
• Excellent verbal and written communication skills
• High level of business acumen and common sense
• Demonstrates strong problem solving skills through ability to diagnose and implement solutions

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

Closing:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Hard Rock International