The Credit & Collections Manager is responsible for the strategic management and the day-to-day operations of the Credit and Collections Department. The Credit and Collections Manager will manage the collections team with the responsibility for establishing and meeting monthly collections targets, new account processing, credit limit reviews, customer negotiations, past due accounts, policies and processes.
Essential Duties and Responsibilities:
Lead the Credit and Collections team, establish and monitor monthly department and individual collection goals, based on measurable results
Manage the day-to-day operations of the Credit and Collections team and be the go-to person for the day-to-day operational support of the team, provide guidance, analysis and resolve issues
Lead the team to peak performance, streamline processes, drive change, generate efficiencies and establish, improve and document credit and collections related processes and controls in alignment with Marcolin policies
Strong leadership experience with an analytical, collaborative, and positive mindset
Support cash management and cash applications
Make determinations on credit lines and terms of payment
Conduct analysis and full understanding of customer base and related risk, review hold and blocked lists
Manage accounts receivable aging and bad debt reserves and write-offs
Manage the interaction and communication with credit and collections agencies
Evaluate proper staffing levels and facilitate the staffing, training, motivation and development of the team
Other duties as assigned
Work Experience and Education Requirements
- in Accounting
- of 5 years hands-on credit collections experience in a fast-paced target driven business
- of 3 years AR and Collections managerial experience, managing teams of 5 or more, improving the AR and collections of complex high-volume businesses
- systems experience strongly preferred
- management experience a plus
Skills/ Competencies
- Excel skills in pivot tables, Vlookups and spreadsheets
- communication, interpersonal, detail and team oriented, problem solving skills
- leadership and motivational skills
- and organizational abilities
- time management and multi-tasking capabilities
- level of professionalism
- judgment, with ability to make measured risk decisions
Marcolin
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