Inspiration Gallery Manager

About Woodside Homes:

Since 1977, the Woodside Homes name has been synonymous with integrity, excellence, design innovation and a great customer experience. That enduring reputation continues to attract generations of discerning homebuyers throughout Arizona, California, Nevada, and Utah.

For more than 40 years, Woodside Homes has designed, constructed and sold more than 45,000 homes, earning the trust and confidence of families who seek the very most from their home-buying dollars. That achievement attests to the success of Woodside’s commitment to building homes that are Better by Design…homes that are personalized to meet the needs, desires, and dreams of individual homebuyers. Better by Design means providing great spaces that become filled with life, and each buyer’s style emerges against a backdrop of quality, superb craftsmanship and money-saving energy efficiency. Even more importantly, Better by Design speaks towards Woodside’s commitment to provide a customer-friendly experience that puts our buyers front and center of every decision we make. You’ll receive the guidance, attention, and respect necessary for us to understand your needs, wants and dreams and translate them into a house you’ll love to call home.

Job Overview

The Inspiration Gallery Manager leads the Design team in creating an exceptional customer experience, while promoting the vision, purpose and values of the company. The Inspiration Gallery Manager fosters vendor relationships above industry norms. The Inspiration Gallery Manager effectively balances the administrative, creative, and strategic aspects of the Inspiration Gallery, providing daily leadership, regular training, and long-term implementation of plans and strategies.

Essential Duties

• Provide regular training to the Design team in effective management, presentation, and design standards.
• Ensure merchandising of options available are current to buyer tastes, market availability, and trends.
• Work with vendor representatives to ensure products and samples on display are current, and that the internal product inventory matrix is up to date. Work with the Operations team to ensure all products in the Inspiration Gallery are entered correctly into internal systems with regards to pricing and availability.
• Set up product knowledge training for the design team, field team, and sales team to educate them on new products for all product categories and general training.
• Learn and grow all current builder relationships to promote a stronger customer experience.
• Establish, manage, standardize, and review systems and procedures to increase the efficacy of Inspiration Gallery operations.
• Collaborate with other departments for continuous process improvement: paperwork, order processing, estimating, supporting documents, etc…
• Assess and address customer service concerns with homebuyers, trade partners, and/or the operations team as needed to support issue resolution.
• Conduct weekly design team meetings to review schedules, training, product offerings, processes improvements, to address concerns, and to promote sales strategies to improve team efficacy and achievement of goals and objectives.
• Establish sales goals and budgets for designers. Provide motivation and support to ensure team success.
• Hold Design team accountable to operating standards and achieving company goals and objectives.
• Attend pertinent builder and trade meetings when needed either at our Inspiration Gallery or offsite, as required.
• Collaborate with builder trades/OVO (outside vendor options) to ensure the design team is trained and has all tools to merchandise these product categories.
• Learn & teach system analytics. Develop and share effective reporting to analyze the business to promote option sales and to coach Designer performance.
• Attend community kick-off meetings, model frame walks and decorator model walks.
• Support Sales and company directives as requested.
• Complete customer appointments, providing structural and design option selections, material reselects and warranty appointments when needed.
• Attend trade partner events and conventions when requested.
• Collaborate with the marketing team to create promotional customer-facing communications to enhance their Inspiration Gallery experience.
• Prepare model and MIRC documents and collateral for ordering all interior finish packets.

Knowledge, Skills, and Abilities

• Strong ability to effectively lead within a collaborative team setting, inclusive of other’s ideas.
• Detail oriented with good follow-up and follow-through skills.
• Exceptional organizational capability, including the ability to multi-task.
• Action-oriented with the drive to push projects and tasks to successful closure.
• Conduct business in a professional and ethical manner with customers, subcontractors, and co-workers to enhance the lives of others.
• Expert knowledge of construction processes and Inspiration Gallery operations.
• Knowledge of the home builder environment and communication strategies with trade partners and their teams
• Strong interpersonal and communications skills. Able to promote positive working relationships with internal staff and vendors.
• Ability to coach and train team members on all Inspiration Gallery job responsibilities.
• Experience managing customer service issues with the customer and/or trade partners.
• Able to manage multiple projects simultaneously.
• Excellent time management and organizational skills.
• Ability to thrive in a fast-paced, changing environment.

Education

• Advanced education in Interior Design preferred.
• Management & leadership experience preferred.
• Minimum 5 years Design Consultant experience.

Basic Information

• Position is located in Folsom, CA
• Hours are generally 8:00 AM – 5:00 PM, Monday-Friday.
• Salary is competitive and DOE

We recognize that few applicants may “check all the boxes,” but each person has unique strengths they would bring to the table. We are committed to building a diverse and authentic work culture, so we invite you to apply anyway. You belong here!

Woodside Homes is an equal-opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability, or any characteristic protected by law. Diversity is critical to the growth of our company with an understanding of the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodation for candidates with disabilities during the recruiting process. If you need assistance due to a disability, please get in touch with us.

Woodside Homes