Product Manager (Enterprise Entertainment)

Title: Product Manager (Enterprise Entertainment)

Location: Glendale or Burbank – Hybrid

Duration: Multi-year contract

Work Requirements: US Citizen, GC Holders, or Authorized to Work in the U.S.

The Content Platforms team is seeking a Product Manager II to join our Product Solutions organization. Our team strives to deliver operational excellence by elevating and evangelizing the content platform products and services to our various business partners. In this role, you will be responsible for the enablement of our content platform products and tools, working closely with our product management and engineering partners to sustain and improve current products, launch new systems, execute the product roadmap, and support clients as they navigate our platforms to operate their business.

This role will serve as a key touchpoint for business partners, responsible for providing day-to-day support for general questions, workflow guidance, and light troubleshooting. In addition, the role will own documenting new features and disseminating those updates back to the customers through coordinating user acceptance testing, conducting user training, and crafting communications. The candidate will be responsible for participating in the product lifecycle, creating supporting documentation, and being a subject matter expert on process workflows and functional requirements. Finally, this role will lead the way with best practices for running business review meetings, updating stakeholders with retrospectives on past monthly performance, as well as translating raw metrics into a comprehensive narrative. The ideal candidate must work well in a collaborative environment and be able to define and implement processes that effectively deliver on the Product Solutions team’s mission.

Basic Qualification:

• Be a platform expert who can perform an analysis on customer requests, documenting, defining, and sending requirements to Engineering for system improvements.
• Responsible for supporting business stakeholders, including relationship management, addressing support questions, light troubleshooting of potential issues, and performing training and onboarding.
• Own communication with product end users, including feature release notes, project-specific updates, and other general announcements, crafting platform documentation, and running customer sync meetings.
• Provide periodic updates/presentations on roadmaps and initiatives to leadership and business partners.
• Coordinate and run site/app launches, create customer-facing root cause analysis reports for critical outage incidents, and be a leader in change management for migrations and/or on-boardings to new products.
• Participate in larger organizational Product Solutions initiatives, such as crafting evergreen documentation, executing strategic communication plans, and defining processes that contribute to an improved team working culture.
• Work as an individual contributor to execute product strategy in collaboration with Design, Engineering, and other functional areas.
• Partner with other Product Managers to ensure individual systems achieve larger, holistic business needs.
• Perform any other duties needed to help achieve Business Objectives for the Product Solutions team.

Requirements:

• 3+ years of product management experience.
• Familiarity with Agile/Scrum methodology.
• Tools: Jira, Confluence, Slack
• Experience with finance application/residual/participation application.
• Strong understanding of data and data concepts.
• Excellent communication skills, with an ability to distill information accurately and convey it (verbally and written) to business partners and internal technology teams.
• An experienced writer, whose style can range from product requirements to documentation/operational guides to formal announcements/release notes.
• Strong prioritization and organization skills with experience juggling time-sensitive requests from multiple business partners.
• Experience working within a defect management process, providing a link between Engineering and End Users, and translating highly technical concepts to more human-friendly terms.
• Energetic self-starter with a logical problem-solving approach and a technical aptitude.
• Ability to work in a fast-paced, dynamic, and matrixed organization, executing several initiatives concurrently while balancing competing priorities.
• Enthusiastic about helping people, solving problems, and championing products.

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our client’s business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, projects, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

INSPYR Solutions