People & Culture Manager

Restaurant Overview:

Named one of Travel + Leisure’s “Best Date Spots in America”, Castaway has curated a whole new dining experience where everyone, including our employees, feels like a star. From the meat dry-aging room, floor-to-ceiling wine cellar, charcuterie station, to the breath-taking views of the valley and Los Angeles, Castaway is in its prime. Our seasonally-inspired, steak-forward menu features interesting cuts of meats from top-notch butchers, a raw bar, vegetable-centric sides, and build-it-yourself charcuterie boards. Castaway has also received many other notable accolades, including being named one of the top “Most Romantic Restaurants in LA” between 2019 – 2021 by Thrillist, LA Weekly, Gayot, Yelp, Open Table and NBC

Our mission at Castaway is to always innovate and consistently deliver a 5-star experience for our employees, guests, and community. We look forward to adding our next valued leader!

Position Summary:

The People and Culture Manager will serve as the restaurant’s culture ambassador, a servant leader and coach for our managers. They combine the desire to authentically care for others with their human resources technical knowledge. They will possess a myriad of skills to succeed in this unique role that include being a skilled leader not afraid to step out of the norm, collaborating and assisting leaders to be better leaders. All this to provide authentic care for our internal guests, focusing on them reaching their full potential.

Ways this role will inspire culture within the restaurant:

• Participate in the planning and promotion of associate engagement activities
• Foster PRIDE values, as well as DEI&B initiatives
• Foster a work environment where team members are given the opportunity to contribute to their full potential with cross training and development
• Assist with ensuring that internal communication is in alignment with the company’s culture and guiding principles
• Assist to instill confidence and trust with leaders helping them grow as servant leaders and foster safety with ongoing learning

Examples of how this role will contribute to team member happiness and retention with a focus on the whole person:

• 90 day stay interviews/ exit interviews
• FAQ sheet to educate new hires about what makes their restaurant unique
• Expert with EAP and other resources
• Coordinate learning and development opportunities
• Champion company initiatives at the unit level
• Serve as the units workers comp, safety and risk champion
• Ensuring positive coaching opportunities to motivate, recognize and correct unwanted behavior

This role will collaborate with leadership to assist managers in creating an understanding of business compliance, which affects associates’ ability to excel in performing their duties to include:

• Serving as the first point of contact for routine team member inquiries
• Communicating and coordinating HR programs such as performance review process, team member opinion surveys, and open enrollment with Operations leaders to ensure first-class experience for team members
• Coach managers in holding accountability with their team members and upholding standards for performance management
• Serve as the point of contact for team ember grievances, conduct investigations and communicate finding
• Ensuring compliance with federal, state and local ordinances as required
• Performing general administrative tasks for the HR Office

QUALIFICATIONS:

Our ideal candidate will have experience managing Human Resources in a restaurant as well as experience that involved interacting with team members on all levels:

• A minimum of three years’ experience within human resources, preferably in a generalist role
• Ability to effectively present information in one-on-one and group situations
• Ability to consistently display courtesy, etiquette, warmth and enthusiasm on the phone and in person
• Ability to handle multiple and changing priorities in a professional manner
• Ability to objectively coach employees and management through complex, difficult and emotional issues
• Must possess strong communication and listening skills, excellent speaking, reading and writing skills
• Ability to handle complex issues encountered using knowledge acquired through training and experience
• Demonstrated ability to gain the trust and confidence of managers and team members and influence the organization
• Ability to diagnose organizational issues and implement creative solutions
• Analytical skills with demonstrated ability to translate data to insight and then into action
• Ability to research and analyze various different types of data information
• Strong computer skills including intermediate or above knowledge of Microsoft Office programs
• Multiple language abilities preferred. Fluency in English required and Spanish desired

Benefits We Offer:

• Medical, dental and vision coverage, along with other voluntary benefit plans
• Paid time off
• Complimentary employee meals
• Complimentary car parking
• Restaurant comp card
• 401k retirement plan with company match
• Lifestyle spending account
• And more!

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