The Sales Manager is responsible for attainment of assigned goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts. The Sales Manager will work in conjunction with the Director of Sales to achieve the hotel’s revenue and market share goals for one or more properties. The focus of sales may vary based on the respective property the associate is assigned to (i.e. Corporate and SMERF Group). Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
QUALIFICATIONS:
- High School diploma or equivalent required; previous Hotel Sales experience preferred.
- Must have a valid driver’s license for the applicable state.
- Must possess developed verbal and written communication skills to frequently negotiate convince sell and influence other managerial personnel hotel guest(s) and/or corporate clients.
- Experience with professional selling skills desired: opening probing supporting closing
- Must be proficient in general computer knowledge especially Microsoft Office products
- Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills
JOB RESPONSIBILITIES:
- Effectively attain assigned sales and revenue goals as well as solicitation call goals.Â
- Proactively conduct solicitation calls conduct sales tours and entertain clients specific to Corporate and SMERF Groups as applicable by property.Â
- Grow existing relationships with assigned accounts specific to Corporate and SMERF Groups as applicable by property.Â
- Monitor and evaluate trends within your market segment.
- Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
- Adheres to Aimbridge Hospitality’s established regulations company standards sales standards and sales metrics related.
- Develop a full working knowledge of the operations and policies of the hotel and applicable departments.
- May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes etc.
- Listens and reads the customer; identifies needs and responds accordingly
- Prospects for new business through individual creativity and innovation; identifies potential leads by using a wide variety of means/tools.Â
- Weighs the value of each piece of business against hotel objectives at daily RevMax meeting
- Utilizes yield management techniques by negotiating room rates and function space commitments in order to enhance the hotel’s financial performance
- Uses Revenue Management resources to help make informed decisions and maximize revenue
- Understands revenue management principles analyzes trends and patterns in relation to pricing and can discuss impact on hotel occupancy revenue and flow throughÂ
- Understands sales strategies and tactics of competitor hotels; effectively capitalizes on hotel’s strengths and competitor’s weaknesses
- Looks for ways to improve processes and enhance sales systems
- Responds to all leads and RFPs within 24 hours
- Maintains accurate and timely internal hotel communication
- Conducts site inspections local sales calls and attends appropriate trade shows and client events
- Promotes hotel through personal involvement in community and business networking organizations
- Maintain strong visibility in local community and industry organizations as applicable.
- Attend daily/weekly/monthly meetings and any other functions required by management.
- Perform any other duties as requested by the General Manager or Director of Sales.
Kissel Uptown Oakland, in the Unbound Collection by Hyatt
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