As a member of our Technical Support Services team, the Help Desk Level 1 candidate will be responsible for client facing hardware and application support within our growing company and tech stack. The qualified candidate will be a seasoned self-starter with excellent communication and organizational skills. This team-oriented professional should have a strong background in technical troubleshooting and problem-solving. This is a challenging position in a highly active corporate IT environment. The successful candidate will have the ability to hit the ground running, learn new technologies quickly, work independently when necessary, and provide excellent technical support to employees.
Essential Duties and Responsibilities:
· Asset management tracking
· Attend daily stand-up meetings and contribute to ongoing conversations
· Contribute to ongoing Knowledge Base documentation
· Email subscription management and access management for primary company product
· Experience with Office 365 (or similar Email and Collaborative enterprise platforms), including configuration and troubleshooting
· Help manage and support enterprise-level cloud storage
· Onboard and Offboard employees including physical equipment setup and technical orientation
· Practicing good customer service skills, with ability to communicate effectively
· Provide basic network and wireless troubleshooting
· Purchase equipment while following guidelines and submitting expense reports in a timely fashion
· Support end-users both on-site and in remote locations
· Troubleshooting Android or iOS issues, familiarity with MFA
· Troubleshooting Office issues, including a proficiency with Excel and Outlook
· Working on Windows OS systems including initial setup, configuration, and troubleshooting
· SFTP configuration and management
· Support end-users with content management system usage
· Support end-users with enterprise email marketing platform
Minimum Qualifications:
· 3-5+ years of experience in a corporate environment providing technical support
· Ability to communicate with external users in a professional manner
· Ability to maintain professional demeaner and have a team-oriented attitude working in a group setting
· Ability to solve problems and determine root causes, even with little to no background information
· Detail oriented with capability to resolve tasks on time
· Experience using ticket tracking systems
· Experience with a Microsoft domain environment (Azure AD / Entra preferred)
· Experience with CRM and relational database systems
· Familiarity with deployment methods such as SCCM (Intune preferred)
· Proficiency in Windows environments including Windows 10 or newer
· Solid understanding of security best-practices
· VoIP and meeting platform experience (Zoom preferred)
Physical Demands & Working Conditions:
· Able to walk up and down stairs
· Ability to lift 30+ pounds
· Sitting or standing for long periods of time
· Working beyond standard business hours on occasion to handle special projects or emergencies
The annual base salary for this position is $47,000 to $51,000. Placement within this range is determined by a variety of factors, including but not limited to, knowledge, skills, education, years and level of experience, and equity with internal team members. If you are interested in a position outside of this range, please submit your resume with the code ‘WGJOBS’, as we often fill similar positions.
Healio LIVE
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