Location: In-office Position at Answering Service Care’s Margate, FL Headquarters. With flexibility to travel to other company locations in NC, NJ, MA (and any future offices) as part of employee relations and engagement efforts.
About Us:
Answering Service Care (ASC) is a 24/7 live answering service for 4000+ businesses nationwide, serving all industries, including law firms, doctor’s offices, insurance agencies, financial advising firms, and many more. ASC has 50 years of experience and almost 200 employees in over 3 offices located in NJ, NC, and FL. Answering Service Care provides trained customer service professionals who can greet callers, perform lead intakes, schedule appointments, transfer calls, or relay messages directly. The customer service personnel who answer your calls are industry-trained professionals who know how to handle customer queries, so your clients can expect reliable and accurate messages at all times. We get it, so you don’t have to!
What You’ll Do: As the People and Culture Manager, you will define, administer and report on various human resource systems and procedures to aid in the attraction, retention and motivation of Answering Service Care’s employees. You will be responsible for overseeing all recruiting, hiring, engagement and daily administration of benefit and other employee relations programs; doing so in accordance with company policies and procedures, and all federal, multi-state & local laws and regulations.
Responsibilities:
- Develop and implement P&C/HR strategies and initiatives aligned with the overall business objectives, with a core focus on identifying the best talent to develop and retain within our culture
- Oversee and manage the full spectrum of P&C/HR functions and processes, including job advertising, candidate recruitment, onboarding, performance management, employee relations, employee engagement, benefits administration, and employee development
- Travel flexibility to engage employees in-person across all company locations (up to forty (40) hours per month)
- Report on core analytics to trend goals and progress in recruitment, employee satisfaction, employee retention, etc.
- Ensure compliance with all applicable laws and regulations
- Architect and maintain P&C/HR systems
- Lead change management initiatives to drive organizational effectiveness and employee engagement
- Drive process improvement efforts to streamline P&C/HR processes and enhance efficiency
- Provide guidance and support to managers and employees on P&C/HR related matters including but not limited to leave requests, FMLA/ADA/Disability, company policies, etc.
- Manage employee relations issues, conduct investigations as necessary, oversee employee counseling and discipline
- Collaborate with cross-functional teams to develop and implement P&C/HR policies and procedures
- Stay updated on industry trends and best practices in P&C/HR
- Recruit and Onboard new hires Conduct performance management and provide feedback Manage Payroll and benefits for employees
Qualifications:
- Bachelor’s degree in Human Resources or related field (required); Master’s degree preferred
- Minimum of 5 years of progressive experience in P&C/HR, with at least 3 years in a leadership role.
- Answering Service, Virtual Receptionist or Contact Center company experience preferred.
- Strong knowledge of P&C/HR principles, practices, and employment laws at the local, state and federal level
- Experience with P&C/HR systems and platforms such as Paycom, Bamboo HR, Greenhouse, and/or others.Â
- Proven track record in change management and process improvement initiatives
- Excellent communication and interpersonal skills including managing P&C/HR staff
- Ability to build strong relationships with stakeholders at all levels of the organization
- Strong problem-solving and decision-making abilities
- Demonstrated ability to handle confidential information with discretion
- Proven skills and success in recruitment, employee engagement and retention
- SHRM Certified Professional (Preferred)
What We Offer:
This is a full-time position. Compensation will be based on qualifications and experience. We offer a comprehensive benefits package including:
- 401k with company match (50% match up to 6% of wages invested)
- Paid holiday/vacation/personal time
- Direct deposit (paid weekly)
- Health/Dental/Vision BenefitsÂ
- Fully Sponsored Employee Assistance Program (free to ALL employees)
- Childcare Reimbursement (up to $375 per month)
- Gym membership reimbursement (up to $15 per month)
- And many more benefits!
Answering Service Care
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iHeartMedia Markets
The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month — a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. And we were just recognized as one of the Top Media Sales Organizations by The Myers Report!
In fact, iHeart has: More #1 rated markets than the next two largest radio companies combined;
- We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
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- iHeartRadio is the #1 streaming radio digital service in America;
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- We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.
Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.
Only one company in America has the #1 position in everything audio: iHeartMedia!
If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!
What We Need:
iHeartMedia’s sales leadership is seeking a dynamic Senior Account Executive – Podcast to drive podcast monetization efforts.
This position is responsible for developing and maintaining strategic advertising partnerships with digital advertising agencies and advertisers in close collaboration with existing iHeartMedia Chicago Sales team and their client bases.
Successful candidates must be motivated, enthusiastic, self-starters able to work effectively both independently and in a team environment.
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Position Type:
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Time Type:
Full time
Pay Type:
Salaried
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FREELANCE / ONSITE. OFFICE LOCATION FOR THIS ROLE WILL ROTATE BETWEEN HOLLYWOOD AND WOODLAND HILLS.
3-month
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#LI – Onsite
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