The Customer Success Manager is responsible for the delivery of our organizational objectives for our private label and co-manufacturing customer partners. This includes but is not limited to creating internal alignment and delivery of customer activities and requirements, delivery of budgetary margin goals, optimization of customer’s product portfolio, development, and delivery of customer scorecards, and establishing and sustaining high levels of customer satisfaction.
Responsibilities:
- Developing and coordinating internal cross functional requirements to support the on-boarding, launch, and on-going account management activities to deliver our private label and co-manufacturing customer partners objectives and our organizational objectives.
- Establishing an inseparable relationship with our private label and co-manufacturing customers by:
- Creating and executing account plans and strategies to deliver on customers objectives.
- Creating organizational awareness and alignment of account plans to execute on customer requirements and contract terms (i.e. – service level and quality metrics)
- Maintaining targeted levels of customer satisfaction, net promoter scores, and customer effort scores by maintaining high levels of category and customer understanding, high levels of responsiveness and availability, giving our customers more than we take, and delivering on our commitments.
- Conducting external business reviews to evaluate performance metrics and re-establish action logs and priorities to achieve customer objectives.
- Delivering P&L objectives for our private label and contract manufacturing customers by:
- Partnering with Sales Account Lead and other commercial team members to develop accounts plans and strategies to deliver business objectives.
- Creating organizational awareness and alignment to enable execution of account plans and strategies.
- Conducting internal business reviews to evaluate performance metrics and re-establish action logs and priorities to achieve business objectives.
- Assisting in the execution of SIOP (Sales, Inventory, and Operations Planning) process related to private label and co-manufacturing accounts. This includes but is not limited to establishing customer requirements, product portfolio roles and on-going optimization, forecasting, and inventory management.
- Responsible for supporting internal project management function in the business case development, commercialization, and on-going execution of new products.
- Ensuring coordination and timely follow-up of all project plan tasks and activities, including trials.
- Driving team to resolution of issues and risks and escalate accordingly.
- Maintaining a strong understanding of the category, the consumer, and the customer:
- Subscribing to and reading category, consumer, and customer reports
- Partner with Research and Development team to maintain continuous understanding of technology platforms within our operating categories.
- Partnering with category management team to maintain thorough understanding of changes in category dynamics.
Qualifications:
Must be…
- A consumer first. The consumer guides our decision-making process. We solve for their needs through our customers. It all begins with them.
- An owner. The performance of the marketing department starts with you; however, you also influence the organization. One individual’s actions can shape or make change across the organization.
- A farmer. We are building for the future. It takes hard work and a humble attitude. You start small, plant an idea, anticipate change in an unrelenting, constantly changing environment, adapt, and grow so that we can harvest our success in the future. That said, it starts with you getting up and going to work each morning.
- A teammate. We want to go far not “just” fast. To go far, we must go together.
- An entrepreneur. You will need to embrace risk and be willing to fail. The greatest ideas that you create will likely be inspired by a failure first.
- Persistent. If we are moving fast, taking calculated risks, and striving for excellence, we will be met with adversity. In those moments, you must be able to get back and persist.
Must have…
- Bachelor’s degree in business, sales, marketing, and/or related field or equivalent experience.
- 5+ years of account management responsibility with strong preference of CPG industry related experience; desired experience in beverage category
- Demonstrated ability to interact and support external customers with highly professional attitude.
- Demonstrated ability to interact and support various internal cross-functional departments – operations, supply chain, customer service, sales, marketing, etc.
- Excellent listening, and strong oral/written communication skills.
- Organized and detail oriented. Able to prioritize work, meet deadlines, and work independently.
- Highly motivated; takes initiative without being asked, displays a sense of urgency, and requires minimal oversight.
- Able to creatively problem solve; flexible, proactive, and able to work in a fast-paced environment.
- Exhibit a high-level of intellectual curiosity; ask the right questions to ensure a thorough understanding of the opportunity.
- Contribute to establishing practices, tools, and templates for standardized use throughout the organization.
Must want…
- To strive for excellence and win
Hours and Pay:
We offer a competitive base pay rate and a comprehensive benefits package for full-time employees. Hours are standard Monday – Friday business hours on-site at our Little Chute, WI facility.
Safety Statement:
At Trilliant Food and Nutrition, safety is every employee’s first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.
Disclosures:
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
- Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.
- Trilliant Food & Nutrition is a Drug Free Workplace.
- All applicants are subject to a background check as a condition of employment.
- EEO/AA including Vets and Disabled.
- If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information.
About Us:
- TRILLIANT FOOD & NUTRITION, located in Little Chute, WI is a state-of-the-art, vertically integrated production facility which has been a pioneer in the U.S. specialty coffee market since 1979. We have used our years of experience and skill in the traditional coffee segment to produce one thing: great coffee. Our facility features the most current, high-speed equipment to support our commitment to quality, value, speed-to-market, and innovation.
- HORSESHOE BEVERAGE COMPANY, located in Neenah, WI is a leading ready-to-drink beverage manufacturer focused on providing consumers with an outstanding beverage experience wherever, whenever. Leveraging industry-leading talent, state-of-the-art equipment, and our vertically integrated supply chain, we strive to be at the forefront of beverage innovation each day and deliver the highest quality beverages to our customers first.
- The teams at TRILLIANT and HORSESHOE come to work each day with relentless energy, enthusiasm, and a promise to enhance the beverage experiences of millions of people. We invite you to explore opportunities at TRILLIANT or HORSESHOE, to see if your talents and career aspirations may fit with our openings.
Diversity and Inclusion at TRILLIANT and HORSESHOE:
We believe talented, great people are the building blocks of our success. We believe in finding the right people, with the right attitude, and providing them with opportunities to excel.
Trilliant Food & Nutrition, LLC
Related jobs:
Job Description
A documentary series is seeking a local sound engineer for a full-day shoot during an indie production tied to Essence Fest. The series highlights the journey of four men navigating the high-stakes world of music promotion, showcasing the raw highs, lows, and behind-the-scenes moments with some of the industry’s top artists. The content will be both emotionally resonant and technically engaging, requiring strong sound capture for intimate and dynamic scenes.
Job Responsibilities
-
Provide professional on-location audio recording for full-day shoot
-
Capture clean, balanced sound across multiple speakers in varied environments
-
Set up and manage multiple microphones (lav and boom) for interviews and b-roll
-
Collaborate with directors and producers to ensure optimal audio quality
-
Troubleshoot audio issues in real-time during the shoot
Requirements
-
Must be based in or able to work locally in New Orleans
-
Own equipment required: boom mic, minimum 4 lavalier mics, mixer, recorder
-
Prior experience with documentary or reality-style production preferred
-
Strong communication and teamwork skills
-
Punctual and prepared for a full 9am call time
Compensation
-
$600 for a full-day shoot
-
Independent contract opportunity with potential for future collaborations
Boom Operator for Cosmic Horror Student Film
Job Description
A student film production is seeking a Boom Operator for a three-day shoot on a cosmic horror short film. The project aims to create an unsettling, atmospheric experience and will require a sound technician comfortable working in an eerie, story-driven setting. All professional sound equipment will be provided on set.
Job Responsibilities
-
Operate boom microphone and manage sound equipment during filming
-
Collaborate with the director and sound team to ensure audio clarity
-
Monitor environmental sound and adjust mic placement accordingly
-
Ensure clean dialogue capture in both indoor and outdoor settings
Requirements
-
Experience with boom operation on film sets (student or professional)
-
Ability to work efficiently in a fast-paced, collaborative environment
-
Strong understanding of on-set audio workflow
-
Open to working on a student project with limited resources
Compensation
-
Rate negotiable based on experience
-
This is a low-budget student film; flexibility appreciated
-
All necessary equipment will be supplied
Job Description:
An exciting opportunity for experienced film professionals to join a fast-paced production shooting in Atlanta this July. We’re building a full crew across all departments for a 25-page project filming over 5-6 days. This is a professional production offering competitive rates for qualified crew members.
Positions Available:
-
Camera Department (DP, Operators, ACs)
-
Grip & Electric (Gaffers, Best Boys, Technicians)
-
Sound Mixers & Boom Operators
-
Art Department (Production Designers, Set Decorators)
-
Hair/Makeup Artists
-
Production Assistants
-
Other key crew positions
Job Responsibilities:
-
Execute department-specific duties professionally
-
Work efficiently under tight production schedule
-
Collaborate with other departments
-
Maintain safety standards on set
Requirements:
-
2+ years professional experience in your department
-
Full availability July 15-21 in Atlanta
-
Own necessary equipment/kits (where applicable)
-
Strong references from previous productions
Compensation & Benefits:
-
Competitive daily rates (based on position/experience)
-
Meals provided during shoot days
-
Professional working environment
-
IMDb credit
Job Description:
A new set of three non-union scripted short series is now hiring Production Interns to join a growing, motivated team. This is a non-paid internship offering IMDb credit and craft services, ideal for emerging creatives seeking on-set experience and real industry exposure. Interns will contribute to various departments and support production from pre-production through wrap.
Job Responsibilities:
-
Assist core departments on set and during prep
-
Support day-to-day production needs based on assigned role
-
Collaborate with team members and respond to direction from department leads
-
Gain hands-on experience in film and TV production workflow
Open Internship Positions:
-
Casting
-
Locations Manager
-
Wardrobe / Costume
-
Script Supervisor
-
Production Assistant
-
Crafty PA
Requirements:
-
Set experience preferred but not required
-
Must be dependable, enthusiastic, and a team player
-
Eagerness to learn and contribute to a fast-paced production
-
Must be local or able to work where production is based
Compensation:
-
Unpaid
-
IMDb credit provided
-
Craft services included
Job Description:
A new indie thriller set between 1940–1970 is now hiring a full production crew in Atlanta. This period film is seeking skilled creatives and behind-the-scenes professionals to join a passionate filmmaking team. If you’re a film graduate or seasoned indie crew member, this is your chance to gain credits, contribute to an exciting historical project, and work with a driven director on a full-length feature.
Job Responsibilities:
-
Collaborate with the director to bring a scripted thriller period piece to life
-
Contribute to pre-production, on-set, and post-production phases
-
Help maintain historical authenticity in visuals, sound, and wardrobe
-
Commit to project timelines and deliver high-quality creative work
Open Positions:
-
Cinematographer
-
Producer
-
Sound Audio Technician
-
Production Assistant
-
Production Designer
-
Film (CGI) Editor
-
Costume Designer
-
Gaffer/Grip
-
Post-Marketing Specialist
Requirements:
-
Based in or able to work in Atlanta, GA
-
Demonstrated experience in your respective field or strong portfolio (film grads welcome)
-
Collaborative mindset and passion for independent filmmaking
Compensation:
-
Paid positions
-
Credit included
-
Meals and transportation provided (up to $150)
Job Description
Prominent Productions is now staffing for a feature film shooting in Los Angeles with a 20-day schedule and prep beginning in late August. The production team is seeking experienced crew members across multiple departments. This is a fantastic opportunity for LA-based professionals to join a dynamic film set and contribute to a high-energy production.
Job Responsibilities
• Support various departments across pre-production and production phases
• Collaborate with directors, producers, and crew to ensure smooth set operations
• Maintain professionalism and adaptability in a fast-paced film environment
• Execute tasks specific to your crew role (e.g., sound, catering, lighting, makeup, etc.)
Requirements
• Must be based in Los Angeles
• Must submit a resume with position specified in the subject line
• Positions needed include:
-
First AD
-
DIT
-
Catering
-
Locations
-
Craft Services
-
PAs
-
Hair and Makeup
-
Sound
-
Script Supervisors
-
Medics
-
Gaffers
-
Grips
• Experience in your role is highly preferred
Compensation
• Paid production opportunity
• Chance to build credits on a feature film
• Network with a professional production team
Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities