Program Manager

Program Manager | Texas Region

As a Program Manager, you will be responsible for leading and managing a portfolio of large, multi-year programs (a combination of multiple projects under a single client initiative, such as a bond program) to ensure successful delivery and successful communication with stakeholders.

The Program Manager will assist and direct the project teams on the overall direction, coordination, implementation, execution, control, and completion of assigned projects and/or tasks, ensuring consistency with company strategy, commitments, and goals and driving the strategic goals of the organization.

The Program Manager will be responsible for tracking all aspects of client programs, including project cost and budget tracking, the status of phases and projects, and presenting updates to client leadership, including presenting at client board meetings, as necessary.

Program and Project-Related Duties:

• Take ownership of high-profile programs and projects with a laser-focused client-success mindset
• Schedule and participate in internal company hand-off meetings with TNCG sales representatives to gain an understanding of project scope and client expectations.
• Oversee and manage all aspects of assigned projects.
• Identify and help improve company-wide processes, policies, and procedures related to project deliverables.
• Schedule, coordinate, and/or participate in ongoing project progress meetings (virtual, bi-weekly) with detailed meeting minutes documenting decisions and action items.
• Work with the TNCG team and clients to develop an overall project work plan.
• Set up secure project file-sharing and communication systems for internal and external use.
• Perform quality assurance on all project-related deliverables.
• Identify project risks and communicate them appropriately to the project team.
• Assemble project deadlines and coordinate with project support staff
• Constantly monitor and report on the progress of the project to all stakeholders
• Escalate project issues or concerns as necessary.
• Proactively communicate to the customer and TNCG delivery team
• Be flexible with your work schedule as required to meet project deadlines.
• Present reports defining project progress, problems, and solutions.
• Stay informed of industry best practices.
• Provide updates on all projects to management as requested.
• Other duties required and requested by management.
• Create and maintain a documented “Program Project Charter” including processes and documents:
• Program planning and strategy.
• Project execution and oversight.
• Stakeholder management.
• Resource management.
• Quality assurance.
• Risk management.
• Continuous improvement.
• Internal sales-production process.
• TNCG-Owner Kick-off agenda template.
• GANTT chart template.
• Financial tracker template.
• Meeting minutes template.
• Quarterly executive summary template.

Business Development Duties:

• Support/assist with business development efforts.
• Develop and maintain relationships and look for residual sales with existing clients.
• Recommend additional services to meet customer needs.
• Assist with the preparation of proposals, RFPs, and RFQs deliverables.
• Maintain a good working relationship with the client, TNCG team members, and vendors.
• Strategic planning with manufacturers and vendors.
• Assist with the preparation of presentations, proposals, and sales contracts.
• Follow up on proposals and opportunities.
• Participate in marketing events such as trade shows, groundbreaking, and other events.
• Maintain relevant “talkability” about True North services/capabilities, past projects, et cetera.

General Duties:

• Daily maintenance of Admin tools – Ajera (time and expense reports), Outlook Calendar
• Professionally present yourself, dressing appropriately for the people with whom you are working each day.
• Create a synergistic and collaborative environment with others.
• Assist TNCG staff in overcoming roadblocks of any kind.
• Assist TNCG staff in being productive, organized, and professional.
• Participates in team-building events.
• Minimize company expenses as related to travel, entertainment, and other related expenses.
• Contribute to long-term True North strategies.
• Promote True North’s culture and core values.

Qualifications/Requirements

• Bachelor’s degree or related field of study (Preferred)
• PMP or PgMP certification (Preferred)
• At least five (5) years of experience in large, complex project and program management
• Almost obsessively strong organizational and reporting skills, experience, and capabilities.
• Located in Texas, preferably the Dallas, Austin, or Waco area.
• Have reliable transportation and the ability to attend job meetings or site walks, as required.
• Ability to travel frequently to True North offices (Waco, Austin, etc) and client locations.
• Assertive personality and disposition – confidence with humility.
• Ability to translate technical terms to laypersons.
• Excellent computer skills and proficiency in Excel, Project, Word, Outlook, Teams, and OneNote.
• Excellent communication skills, both verbal and written.
• Outgoing personality and demeanor with excellent interpersonal skills
• A demonstrated commitment to high professional, ethical standards.
• Excels at operating in a fast-paced environment in a hybrid office setting.
• Open to direction and collaborative work style and commitment to getting the job done.
• Ability to challenge and discuss issues of importance to the organization.
• Ability to look at situations from several points of view.

True North Consulting Group