People & Culture Manager

ABOUT US

We are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands making travel matter for over 100 years.

The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you.

HOW YOU’LL WORK

We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.

We offer a flexible work environment – in person in exciting offices and virtually with leading technology.

Working together across markets, teams, and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes and everyone flourishes.

PERKS

• After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.
• You also get 2 weeks a year where you can work from anywhere in the world, your choice.
• To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.
• Giving back – we give you two paid work days each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.

POSITION SUMMARY

Together with the P&C Team, the P&C Manager role will provide excellent customer service and day-to-day support. Often being the first point of contact for HR-related queries, the P&C Manager will provide advice and assistance to our customers across all our TTC USA offices. You will need to be a strategic thinker with the ability to build relationships with key stakeholders to drive initiatives, help create a best-in-class P&C strategy and employee experience, and analyze and improve HR processes for organizational effectiveness.

Requirements

Employee Relations and Engagement

• Manage the Leave of Absence process from beginning to end (i.e., Parental Leave meetings, Parental Leave letters, communications, risk assessments, and catch-ups), ensuring managers and relevant P&C team members are up to date.
• Oversee all worker’s compensation claims, communicate, and escalate issues to the P&C Director and CPO where needed.
• Maintain accurate employment data.
• Ensure policies and procedures as outlined in the Employee Handbook are reviewed and we are compliant with current legislation and best practices.
• Provide support to managers and participate in disciplinary/grievance and investigation meetings.
• Serve as a liaison between management and team members by handling questions, interpreting, and helping resolve work-related issues.
• Offer advice and expertise to improve employee engagement for both in-office and remote employees.
• Analyze and communicate reporting data and metrics to improve turnover, retention, and engagement.
• Contribute to the continuous improvement of P&C practices and HR systems.

Benefits and Wellness

• Act as support to the Payroll Department with benefits and during the Open Enrollment process:
• Assist with the communication around the administration of the company benefits.
• Review and update benefit booklets when required.
• Ensure a smooth and accurate enrollment process for all employees.
• Together with CPO, CFO, and P&C Team, review the benefits package, and where possible identify, update, and implement new benefits.
• In partnership with the P&C Administrator, oversee wellness initiatives:
• Support annual and monthly planning and launching of wellness programs and events for all USA offices.
• Help coordinate and communicate regarding onsite events.
• Continuously improve wellness initiatives aligned with team member feedback.

HR Administration

• Directly supervise and help coordinate the work activities of the P&C Administrator.
• Together with the People & Culture Administrator:
• Maintain and develop HR documentation including forms, templates, policies & procedures, ensuring compliance in a multi-state environment.
• Review, maintain, and update letters and forms as and when required.
• Maintain accurate employment data.
• Maintain records and compile statistical reports concerning personnel-related data i.e., hires, transfers, performance appraisals, and absenteeism rates.

Competencies

• Critical thinking and solutions-based oriented mindset. The role requires analyzing information and using logic to address work-related issues and problems.
• Strong relationship-building skills with both internal and external stakeholders.
• Ability to communicate clearly verbally and in writing.
• Adaptability/Flexibility – The role requires being open to change (positive or negative) and the ability to reprioritize as needed.
• Proficiency in an Applicant Tracking System (ATS) & HRIS.

Experience

• Microsoft Office Suite of Software (Word, Excel, PowerPoint)
• Microsoft Office SharePoint – document management software
• Paylocity – HRIS and ATS

Travel & Other Requirements

• Travel to other TTC offices as needed to support team members of all levels (i.e., African Travel, GET, Old Town, Uniworld)

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

The Travel Corporation