Fripp Island Golf & Beach Resort is one of the best South Carolina beach resorts, offering a wide selection of Fripp Island resort rentals, two top-ranked golf courses, and one of the most picturesque beaches you’ll find anywhere.
Job Summary
The Recreation Director is responsible for the direct oversight of the Recreation Department including hiring and training new employees and interns, planning, and implementing recreation programs and activities, Camp Fripp for kids, Fit on Fripp fitness classes, holiday decorating, and major special events pertaining to children, teens, and families. The Recreation Director will develop, coordinate, and manage all recreation facilities, services, and programs. This position interacts closely with the Head Naturalist on programming and facility maintenance, as well as with other departments and guests. This position is full-time, year-round, and includes weekends and holidays.
Duties and Responsibilities
- Manage the operation of all recreation facilities. Requires original thinking, creativity, and resourcefulness to execute programs, services, and amenities.
- Inventory and purchase all supplies, equipment, and tools for department operations.
- Collaborate closely with the Marketing department on promotional and marketing tools pertaining to recreation areas, as well as create the department’s promotional materials as needed
- Communicates and plans new recreation activities involving other departments.
- Manage all digital software programs pertaining to the department’s point of sale and online booking platforms (I.e., Clubessential, Fare Harbor, and Square)
- Manage the Nature Center’s Instagram account creating consistent promotional content surrounding departmental happenings.
- Develop and manage recreation’s operational budgeted expenditures and revenues.
- Buying, inventorying, and merchandising an appropriate product mix in the Nature Center gift shop.
- Promote growth, development, and teamwork to department managers and staff, including acting as the main point of contact for interns and ensuring any internship requirements are met.
- Oversee staff housing facilities for seasonal resort staff and perform regular housing checks.
- Communicate and cooperate with all levels of management and staff, vendors, and owners in a professional, courteous manner with a teamwork attitude.
- Oversee a department team of approximately 25 employees during the peak summer season.
- Provide feedback to staff. Handles employee discipline. Supervises all Recreation employees. Complete personnel paperwork to include but not limited to disciplinary action forms, personnel action forms, terms of employment, employee accident investigation reports, and incident reports.
- Manage licensing requirements for facilities that ensure that all operational codes are met.
- Actively listen and appropriately respond to guest inquiries and complaints, always remaining composed and courteous showing genuine empathy and sincerity.
- Follow established policies and procedures by monitoring and ensuring compliance with organizational standards and operational processes
- Practice proper safety techniques in accordance with resort, property, and departmental policies, procedures, and standards.
- Identify areas for improvement and offer suggestions to improve efficiency, profitability, and productivity.
- Keep abreast of current industry trends and standards by attending internal and external training programs accessing other sources of information and applying knowledge and practices to area(s) of responsibility.
- Perform other duties as assigned.
Skills and Qualifications
- Must have a BS degree in Recreation Management, Tourism, Hospitality, Event Management, Physical Education, or a related field and a minimum of four years experience in a resort or hospitality setting with experience in special events, leadership, facility operations, retail operations, marketing and management. This position also requires certifications in CPR and First Aid.
- Professional and cooperative demeanor with effective conflict resolution and follow-up skills.
- Computer skills: Microsoft Office Suite (Excel, Word, PowerPoint) and Office 365 (Outlook, SharePoint, OneDrive, Teams), point of sale management, online booking management, and social media management preferred
- Ability to work a flexible schedule that includes evenings, weekends, and holidays.
- Able to effectively read, write, and speak English.
- Reliable transportation and a personal smartphone are required.
- A valid driver’s license, criminal background check, and drug screening are required.
Fripp Island Golf & Beach Resort
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