Company Overview:
Work Hard. Play Hard. Prometheus Group is a team made up of self-starters – a culture centered on being resourceful, accountable, and results-focused. At the heart of all we do is our drive and dedication to creating great products for our global customers! In joining the Prometheus family, you become a part of the largest global provider of comprehensive enterprise asset management software solutions that works to support the management life cycle for maintenance and operations.
Job Overview:
Prometheus Group’s Customer Success Department is looking for a Customer Success Manager to join our growing team. In this role you will be responsible for understanding our customer base, increasing customer engagement and retention. You will connect with our customer base daily to identify key stakeholders and establish a collaborative relationship between our organization and our customers’. We’re looking for individuals who share our passion for understanding our customers’ needs, anticipating gaps, and elaborating engagement strategies to provide solutions. In this position you will work across departments with our Sales, Support, Development, Marketing, Finance, and Deliveries teams alike to nurture our customer base and stimulate the growth of our Prometheus Platform with each customer.
Responsibilities:
- Forge relationships with new customers and understand their objectives
- From a consultative approach, develop an engagement strategy and plan for achieving customer objectives in any part of the customer journey to ensure churn prevention
- Represent the voice of the customer to provide input into every core product, marketing, and sales process
- Monitor customer usage, adoption, and customer health metrics
- Continually work with customers per prescribed engagement model to support ongoing successful adoption of the Prometheus Platform and to drive additional value throughout the lifetime of the subscription term
- Perform periodic business reviews with customers (virtual and on-site) to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
- Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
- Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from the Prometheus Platform
- Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
- Generate and manage your assigned account pipeline via weekly and daily forecasts as well as reviewing with your direct manager
- Measured on engagement volume
- Maintain impeccable administration of your accounts in the Company’s CRM
Minimum Qualifications:
- Bachelor’s degree or equivalent work experience and education preferred
- Experience with MS Office (Word and Excel)
- Experience with Salesforce or other CRM preferred
- Familiarity with standard concepts, practices and procedures with software implementation and rollout
- Ambitious self-starter with high energy, passion, drive, and motivation
- Excellent verbal and written communications
- Excellent time management and organization skills
- Superior customer service skills
- Strong collaborative and teamwork skills
- Ability to work with minimal supervision
- Ability to build rapport with customers via phone, email and video conferencing
What’ll make you stand out?!
- ERP system experience (Oracle, SAP)
- Experience in the software industry
- Functional understanding of plant maintenance workflow, including both routine and shut down/turnaround maintenance.
- Prior Customer Success Management is a plus
Why PG?
Aside from being passionate about customers and tech, there are tons of reasons to be a part of a high growth, international software company. You get to work alongside a group of fun-loving, hard-working people who enjoy winning as a team! A few other perks of joining a magical team:
- Excellent Working Environment
- Casual Dress Code
- Company Events
- Career Progression
Join one of the fastest growing tech companies!
Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Prometheus Group
Related jobs:
Stand-In for Amazon Streaming Series “SCARPETTA”
Job Description:
Blumhouse TV is seeking a non-union stand-in for their upcoming Amazon streaming series “SCARPETTA.” The successful candidate will have the opportunity to work closely with the production team in Nashville, providing crucial support by standing in for a lead actress during the filming process. This role is ideal for someone with prior experience as a stand-in or with significant set experience.
Job Responsibilities:
- Serve as a stand-in for the lead actress during various stages of production, including lighting and scene setup.
- Follow precise instructions from the director and crew to ensure continuity and accuracy in scene preparation.
- Maintain a professional demeanor and be prepared for varying schedules and extended hours on set.
- Ensure availability for multiple dates as scheduled by the production team.
Requirements:
- Female, aged 23-40, with a height between 5’2″ and 5’5″, possessing a complexion similar to the lead actress (complexion specifics not provided).
- Must have experience working as a stand-in or significant experience on film sets.
- Ability to work as a local in the Nashville area.
- Must be able to commit to 12+ hours on set with the understanding that time may extend beyond the standard hours.
- Strong ability to follow direction and adapt to the dynamic environment of a film set.
Compensation Details:
- Rate: $189.00 for 12 hours, with a 12-hour guarantee.
- Overtime compensated at time and a half past the initial 12 hours.
Actress for Mother Role in “FATAL ATTRACTION 1611” TV Series
Job Description:
Jupiter Casting is seeking a talented African American female actress in her late 50s to 60s for a pivotal mother role in the true crime recreation series “FATAL ATTRACTION 1611” for the TVOne Network. This role demands a deep emotional portrayal of a mother dealing with the extreme loss of her daughter. Filming will take place in Knoxville, TN.
Job Responsibilities:
- Portray the character of a mother with significant emotional depth, reflecting the pain of losing a daughter.
- Work closely with the director and other actors to deliver a compelling and realistic performance.
- Be prepared to work under the direction of the crew to achieve the desired emotional tone and narrative pace.
Requirements:
- Black female, late 50s-60s, resembling the character’s description.
- Must be comfortable with portraying extreme emotional distress.
- Availability to travel to and work as a local in Knoxville, TN.
- Must submit current face and full-body photos, height and weight, along with a demo reel or acting footage.
- Professionalism and reliability are a must.
Compensation Details:
- Rate: $200 per day worked.
- Accommodation provided if needed.
Background Actor for “UNTITLED” Film – T-Mobile Workers
Job Description:
We are currently seeking a few male background actors to portray T-Mobile workers in the highly anticipated film “UNTITLED.” The roles are for specific sequences where the writer and producer are looking for distinct appearances. This opportunity is perfect for those looking to gain experience on a film set and work in a fast-paced, professional environment.
Job Responsibilities:
- Portray a T-Mobile worker in various scenes as directed.
- Be prepared to work in provided wardrobe (T-Mobile shirt) and inform us if you own khaki pants.
- Follow direction from the film director and crew to accurately depict scenes.
- Maintain professionalism and punctuality throughout the shoot.
Requirements:
- Male actors aged 18 to 30 years old, any ethnicity.
- Especially seeking those with long hair.
- Must not have previously worked on this specific film.
- Must be able to self-report to Lemont, Illinois with a morning call time.
- Include clothing sizes and availability of khaki pants in your submission email.
- Must submit current color photos showing current hair and facial hair status.
Compensation Details:
- Pay: $129.60 for up to 8 hours, with overtime paid at time and a half.
- Payment will be processed through WrapBook.
Voiceover Artist for Internal Cheese Sizzle Project
Job Description:
We are seeking a talented male voiceover artist to bring to life our internal cheese sizzle project. The artist will work closely with our creative team to deliver engaging and dynamic voiceover that matches the energetic and appealing nature of our product. This role requires someone who can infuse personality into script delivery, ensuring the final product is not only informative but also entertaining.
Job Responsibilities:
- Provide voiceover for an internal cheese sizzle video intended for various platforms including global websites, trade shows, and internal uses.
- Collaborate with directors and producers to understand project requirements and deliver voice tracks that meet production standards.
- Adjust performances based on feedback to achieve the desired outcome.
- Ensure all voice work is completed on schedule to meet production timelines.
Requirements:
- Male, aged 21–41 years, with a voice that can engage and captivate an audience.
- Proven experience in voiceover work, with the ability to deliver a range of tones and styles.
- Excellent verbal communication skills and ability to take direction well.
- Ability to work from our Chicago studio.
- Must submit a voiceover demo reel to the provided email address with “VOICEOVER” in the subject line.
Compensation Details:
- Rate of Pay: $500.00
- This is a contract position located in Chicago.
- Usage rights include one year of global, website, trade show assets, industrial, and internal use.
Casting Call: Voice Actor for “Cartoon Joker” – Sports Brand Campaign
Job Description:
Miami Talent Casting is looking for a highly skilled voice actor to portray “Cartoon Joker” in an exciting sports brand campaign. This character demands a lively and animated voice, combining playful mischief with a sinister undertone. The ideal voice is high-energy, chaotic, and dynamic, with the ability to balance humor and menace in a captivating performance.
Job Responsibilities:
- Deliver a high-energy, animated voice performance as Cartoon Joker.
- Emphasize the character’s chaotic and unpredictable nature while maintaining a playful tone.
- Collaborate with the creative team to ensure the character’s voice aligns with the campaign’s vision.
- Record remotely if based outside Southern California, using a professional studio setup with Source Connect.
Requirements:
- Male, aged 30-60, any ethnicity.
- Must have a professional voiceover demo showcasing similar character work.
- A professional home studio with Source Connect is required if recording remotely.
- Ability to deliver a range of vocal tones, from playful and humorous to dark and sinister.
Compensation Details:
- Rate: $5,000 flat fee.
- Covers multiple recording sessions for all media usage (commercial + print).
Casting Call: Voice Actor for “Count Olaf” – Sports Brand Campaign
Casting Call: Voice Actor for “Scar” – Sports Brand Campaign
Job Description:
Miami Talent Casting is seeking a skilled voice actor to embody “Scar,” a cunning and authoritative character for an upcoming sports brand campaign. Scar’s voice should convey a sense of menace and control, with a smooth, deep tone that can shift to sharp intensity when needed. The character demands a vocal presence that is both captivating and commanding.
Job Responsibilities:
- Provide a dynamic voice performance for Scar, balancing smooth charm with moments of sharp, intense authority.
- Collaborate with the production team to fine-tune the character’s vocal delivery.
- Record remotely if outside Southern California, using a professional-grade home studio with Source Connect.
Requirements:
- Male, aged 30-60, any ethnicity.
- Must have a professional voiceover demo showcasing similar character work.
- If outside Southern California, a professional home studio with Source Connect is required.
- Ability to deliver a smooth yet menacing vocal tone with range and depth.
Compensation Details:
- Rate: $5,000 flat fee.
- Covers multiple recording sessions for all media usage (commercial + print).
Casting Call: Voice Actor for “Fontaine Goblin” – Sports Brand Campaign
Job Description:
Miami Talent Casting is seeking a talented voice actor to portray “Fontaine Goblin,” a mischievous and eccentric character for a major sports brand campaign. Fontaine Goblin embodies a chaotic yet charismatic personality, with a nasally tone and an energetic, sing-song cadence. His vocal delivery should evoke a playful, goblin-like quality while maintaining an engaging and dynamic presence.
Job Responsibilities:
- Deliver a high-energy, animated vocal performance as Fontaine Goblin.
- Capture the character’s chaotic yet endearing nature, balancing a nasally tone with bursts of intensity.
- Work closely with the creative team to ensure your voice perfectly matches the character’s unique personality.
- Record remotely if located outside Southern California, using a professional home studio with Source Connect.
Requirements:
- Male, aged 30-60, any ethnicity.
- Must have a professional voiceover demo that highlights similar character work.
- If outside Southern California, a professional home studio and Source Connect are required.
- Ability to deliver a distinctive, goblin-esque vocal performance with range and nuance.
Compensation Details:
- Rate: $5,000 flat fee.
- Covers multiple recording sessions for all media usage (commercial + print).
Casting Call: Voice Actor for “The Grouch” – Sports Brand Campaign
Job Description:
Miami Talent Casting is seeking a dynamic voice actor to bring “The Grouch,” a unique and eccentric character, to life in an upcoming campaign for a major sports brand. “The Grouch” is a middle-aged, snake-human hybrid living in an abandoned football stadium. Despite his mischievous demeanor, he’s a passionate sports fan who generously gifts custom-made shoes to his favorite players.
The character’s voice requires a goblin-esque quality—nasally, with a touch of baritone when provoked, and a hint of a snake-tongued lisp. His speech has a sing-song, chaotic rhythm, often escalating into a frantic, loud delivery when he’s excited about his obsessions.
Job Responsibilities:
- Provide the voice for “The Grouch” in both commercial and digital media.
- Capture the character’s unique vocal traits, including a nasally tone, chaotic cadence, and snake-like lisp.
- Work with the production team to deliver professional-quality recordings.
- Record remotely if located outside Southern California, with a professional home studio setup and Source Connect.
Requirements:
- Male, aged 30-60, any ethnicity.
- Must have a professional voiceover demo showcasing similar character work.
- If outside Southern California, must have a professional home studio with Source Connect.
- Comfortable delivering an animated, high-energy performance.
Compensation Details:
- Rate: $5,000 flat fee for the project.
- Includes recording sessions over a three-day period.
Production Designer – 2-Month Contract, ON-SITE, DALLAS!! Robert Half, Marketing & Creative is looking for a Production Designer for a contract opportunity ON-SITE in Dallas! Production Designer will be creating short videos using Adobe After Effects for the website, as well as social media. Production Designer will also be creating digital and print ads, monthly ecards, corporate collateral, sales sheets – both digital and print!
Position: Production Assistant – Contract
Location: Marina Del Rey
Purpose of Job: As a contract Production Assistant you will assist Production Managers in the smooth running of dialogue production from casting to delivery. The Production Assistant is our team go-getter and is not afraid of any challenge. You will be in the detail of each project you support on, ensuring that you are a representation of our business as well as ensuring that preparation for each project has been completed and any potential issues highlighted to the Production Manager.
This position is a contract position and will be based in our studio in Marina Del Rey, CA, local candidates are highly preferred!
Duties and Key Responsibilities
• Scheduling actors for auditions and recording sessions
• Building Purchase Orders for talent, directors, and other service providers
• Sending out comprehensive emails to talent and directors in preparation of auditions and sessions
• Preparing project documentation for talent and directors, including character biographies, story briefs, and scripts
• Meet & greet talent during auditions and at start of sessions
• Responsible for getting legal paperwork signed and filed properly
• Typing up directors’ notes from auditions, inputting them into Actor Database
• Assisting with script preparation and tracking, as required
• Assisting Production Managers with meet & greet of clients and aid clients throughout the day, as required
• Assisting Production Managers in keeping schedules and tracking documents up to date throughout recordings
• Assisting the Casting team with self-tapes, editing Casting clips, long-listing talent options and developing casting skills
• Preparing Non-disclosure agreements and contracts, Travel Packs for rehearsals, crowd sessions, and Performance Capture sessions Other
• Adhere to company Security, Confidentiality and Health and Safety procedures and ensure the compliance of the team
• Adhere to the company IT and HR procedures and ensure the compliance of the team
• Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organisation
Requirements
Knowledge, Experience and Skills
• Interest and/or experience in video games, especially story & character, and/or Casting experience or interest in the performance arts (theatre, TV, cinema)
• Excellent client facing and internal communication and presentation skills, both verbal and written
• Attention to detail
• Both a self-starter, able to work alone as and where necessary, and a team player, able to pitch in at all levels to get the job done
• Experience in a similar role.
• Experienced knowledge and use of Microsoft Office, in particular of Microsoft Excel.
Benefits
Who we are
PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.
Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com .