Customer Relationship Manager

Who We Are:

When you join MISA Imports, you join a team that is taking the wine and spirits industry to new heights. Sharing an entrepreneurial mindset as leaders, visionaries and subject matter experts in wine and supply chain. With a culture inspired by family values we work collaboratively to ensure our team members remain agile and challenged, fulfilling their professional endeavors while contributing to our vision. If this resonates with you, we would love for you to join the MISA family.

Your Part in It:

Working as our Customer Relationship Manager, you will be the front-line relationship manager with our wholesale distributor partners. You will be responsible for relaying new project order details to distributors, manage their orders to ensure an on-time launch, as well as keep our key retail accounts informed on project statuses. You will work closely with our sales team and internal operations departments to manage the flow of orders. Additionally, you can expect to closely monitor and manage the inventory levels for those states in which you are assigned.

What the Job Entails:

• Maintains regular communication with assigned distributor-wholesale partners.
• Assists Procurement to determine accuracy of incoming items and quantity arriving
• Monitors and manages inventory levels for distributors and a 3PL warehouse
• Resolves any inventory stock issues quickly including out of stocks, delays, and mis-shipments
• Maintains regular sales communication and support with customers/buyers and wholesale-distributors to ensure steady and timely flow of product to stores
• Serves as the liaison and communicator between retail customers and the wholesale-distributors regarding new commitments, daily shipments, and product launches
• Prepares order consolidations and coordinates trucking needs with our logistics team
• Strategizes with logistics to reorganize and reroute shipments to meet program deadlines
• Compiles and relays wholesale-distributor information including item set up criteria, FOB pricing calculations, PO coordination
• Enters wholesaler-distributor orders into NetSuite
• Strategizes with distributors to reduce margins where possible to ensure the best prices
• Encourages sales on wine opportunities
• Works along side sales with the retail buyers to secure new programs and orders
• Supports sales offers through coordinating sample deliveries to retail buyers
• Works with Accounting and Finance to ensure billing is correct, approves invoices, issues credits
• Other duties as assigned by management

What We Are Looking For:

• Detail-oriented with strong analytical, writing, and communication skills
• Bachelor’s degree required
• Comfortable working in an ambiguous environment; organized, diligent, and self-motivated
• Proficient in Microsoft Office Suite
• Excellent interpersonal skills
• Process-oriented with an auotmation/efficiency mindset; experience developing best practices, creating scalable systems and automating routine processes
• Experience in Oracle, NetSuite or SAP system preferred
• Experience in Wine & Spirits preferred
• Self-starter
• Problem Solving
• Project Management experience
• 2+ years of Account Managing experience
• 2+ years of Customer Service experience

What We Offer:

• Robust industry with training and mentorship
• Full Benefit options, including Medical, Dental & Vision
• Catered Lunches every Friday
• Generous PTO
• 401(K) matching
• Safe Harbor & Yearly Pension
• Referral Bonuses
• Paid maternity & paternity leave
• Long Term & Short Term Disability – employer paid
• Employee Life Insurance

MISA Imports Inc.