Community Manager
Overview: Osprey is an exclusive membership community for women in sport and entertainment. Our platform brings together talented individuals who share common aspirations of connecting with peers and advancing their professional and personal brands. We encourage valuable discussions, the exchange of expertise, and facilitate networking, all with the ultimate aim of helping each member achieve their iconic potential.
We’re hiring a Community Manager to play a pivotal role in continuing to build the community, as well as shape and lead the direction of our Membership Team.
The right candidate has experience in a membership-based organization. The person for this role understands how to engage with high profile individuals, whilst also showing compassion, care, and connection to people, and can hit the ground running in a fast-paced environment.
This job reports Osprey’s CEO and is a highly visible role.
Key Responsibilities
- Membership Recruitment: Actively identify and recruit high-profile and talented members from the sports and entertainment industries to join the community.
- Membership Qualification: Develop and implement a rigorous vetting process to ensure that new members meet the community’s values.
- Member Onboarding: Create a seamless and engaging onboarding process for new members, providing them with resources and information to maximize their participation.
- Member Engagement: Foster a sense of community and belonging among members by facilitating meaningful connections, interactions, and collaborations.
- Content Curation: Work with the team to curate and deliver high-quality content, events, and resources that cater specifically to the interests and needs members in sports and entertainment.
- Membership Retention: Implement strategies to retain existing members, ensuring they continue to find value in their membership.
- Member Feedback and Insights: Collect and analyze member feedback and data to make data-driven decisions that improve the member experience.
- Community Advocacy: Advocate for members’ needs and represent their interests within the community and in external partnerships.
- Community Growth: Develop and execute strategies to expand the community’s reach, attracting new members while maintaining exclusivity and quality.
- Brand Alignment: Ensure that the community’s values align with the members’ interests and the mission of supporting females in sports and entertainment.
- Team Leadership: If applicable, manage a team of community managers and coordinators to execute membership-related initiatives effectively.
- Budget Management: Oversee the budget for membership-related activities, ensuring the efficient allocation of resources.
Qualifications:
- Demonstrated track record and proven history of meeting membership & sales goals
- 5+ years of experience in a membership management role
- Past experience in a membership sales environment, preferably in a setting within the sports and entertainment industries
- Excellent communication skills, both verbal and written, with proven ability to speak and present to high profile individuals
- Strong ability to multitask and produce high quality results with attention to detail
- Must be well versed in marketing, acquisition, strategic management, and budgeting
- Must be willing to travel, attend events and company meetups
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