Junior Customer Success Manager

About Cloud Coach:

Cloud Coach is an enterprise-class productivity and project management Software-as-a-Service company built on the industry-leading Salesforce.com platform. Our software allows teams to simplify everyday tasks, increase productivity, and prioritize growth by giving them the time to concentrate on core aspects of their business. Our product is used globally by medium and large enterprises, including leaders in technology, manufacturing, healthcare, and entertainment. Due to the tremendous interest in our products, we are expanding our global operations and are looking for talented, self-driven individuals to be a part of our team.

Cloud Coach is on an exciting growth journey. The company has received a majority stake investment from an enterprise software investment fund, Main Capital Partners. Our focus going forward is to grow the company through a combination of organic growth and a selective buy-and-build strategy. Over the next 5–6 years, growth will be achieved by:

• Expanding the business and market presence in North America and Europe organically and inorganically.

• Strategically investing in people and product to drive client adoption, and be the premier experience in project software

As a part of this investment, we are searching for a Junior Customer Success Manager to join us in the beginning of 2024 to support our smaller clients and learn from our experienced CSMs.

About the Role:

A Junior Customer Success Manager (CSM) at Cloud Coach lives and breathes our product and champions success in its application throughout the client journey for SMB to Mid-Market level customers. Whether through email, video calls, or face-to-face onsite visits, the CSM serves as an advocate for their clients, and ensures their long-term project management goals are heard and can be achieved through a combination of the Salesforce.com platform and Cloud Coach solution. A successful Junior Customer Success Manager should have excellent communication skills and a desire to increase satisfaction and success with every customer interaction.

A day in the life of a CSM can include, but is not limited to:

• Holding client check-in calls
• Creating and implementing account plans to increase adoption
• Conducting product webinars
• Working with client stakeholders to drive internal growth
• Assist with customer renewals, product and feature demos, and facilitate quotes for additional user subscriptions

What You Bring (Required Skills/Experience):

• Bachelor’s degree or equivalent work experience
• 0-1 years of Customer Success, Account Management, or client-facing experience
• 0-1 years working with cloud-based technical solutions
• Self-motivated, driven, and open to adapting to change within a fast-growing environment
• Ability to present technical solutions in a clear, user-friendly manner
• Willingness to become a subject matter expert in the disciplines of Project Management and the Salesforce.com platform
• Ability to work in-person in the Fort Collins office Mon-Thur (remote work is available on Fridays)
• Willingness to travel up to 10%
• Salesforce.com experience preferred

What We Bring (Compensation, Perks, and Benefits):

• Targeted Earnings: $45,000-$55,000 (base + uncapped commission on client retention and account growth)
• 401(k) matching up to $3,500 annually, no vesting period
• Company subsidized medical, dental, and vision insurance
• Stock Options Pool starting in January 2024
• Unlimited PTO
• Monthly health and wellness stipend
• A career within a growing global SaaS organization in the industry leading Salesforce ecosystem
• A professional workplace at an employee-driven company that is fun and rewarding
• Weekly team lunch and various office events provided by Cloud Coach
• Downtown Fort Collins office with easy access to mountains, trails, Horsetooth Reservoir, great restaurants, live music, and fantastic nightlife

Cloud Coach