Box Office Manager (Seagoing)

The Gig:

We’re on a mission to create the world’s most irresistible travel brand and are searching for a talented, cutting-edge, innovative, resourceful, sea-based entertainment rock star to help make that a reality. Entertainment onboard our lady ships is one of the key elements to executing a brilliant sailor experience, so are you up to the task?

This ‘Someone’ will be the face of our bookable experiences onboard. They will ensure a smooth and consistent booking experience for sailors while at sea. We know that some sailors may want to reserve assigned seats for their mates, so the Box Office Manager will have to manage those pesky seat checks as well. With all of the exciting, innovative and epicly awesome shows and happenings onboard, our Box Office Manager will have lots to talk about with our excited sailors. This is a complex, multifaceted assignment where creativity, strong management skills and exquisite communication chops are the keys to success.

In other words, this ‘someone’ needs to know how to Make Ship Happen. Your excellent attention to detail and self-starter mentality means you can think quick on your feet and keep calm when the ship gets real. Ultimately, we won’t be able to remember how we got by without you.

What You’ll Be Up To:

• Manage ticketing, sales, and reservations for all bookable entertainment experiences
• Maintain a full understanding of the entertainment options available: times, locations and durations of shows, show content and ticket prices
• Actively manage the check-in process, line, and seating for bookable experiences in the Red Room and the Manor
• Manage the development and implementation of box office policies and procedures
• Submit a by-voyage reports on ticket sales, attendance and reconcile all receipts
• Work directly with sailors to resolve booking conflicts and feedback
• Reports any guest comments or concerns to management
• Manage VIP ticketing in conjunction with sailor services
• Manage group ticketing in conjunction with group service coordinator
• Attend production meetings and assists with any production changes or needs
• Oversee the general and logistical needs of direct reports
• Lead sign-on and sign-off of direct reports, working with the onboard crew/sailor services department
• Ensure training is up to date for direct reports

Superpowers Required:

• Minimum of two years’ experience in box office management or house management
• A self-starter, who can roll up their sleeves and make ship happen with little supervision
• Excellent organizational skills and ability to juggle several operations at once
• Experience in conflict management and resolution a must
• Must have an outgoing personality with excellent communication, language and social skills with a genuine interest in entertaining people
• Strong knowledge of key business tools (MS Office, Google Apps, etc.)
• Ability to work as a member of a team
• Ability to move mountains without relying on others to do the heavy lifting
• Able to work in loud, disruptive spaces
• Ability to work outside in the sun
• Basic accounting skills are required
• Conversational English ability is required
• STCW training required
• Work experience outside of the United States, in cross-cultural settings, preferred

What Matters to Us:

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals — we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.

Virgin Voyages