The Senior Manager, Leisure Sales will be responsible for creating and implementing domestic and international strategies to drive third party bookings to meet and/or exceed financial goals through distribution channels including, but not limited to, online travel agencies, wholesale and receptive tour operators, Corporate and Global Distribution Systems (GDS) and consortia channels.
Core Job Responsibilities:
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador – No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security – If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
Primary Job Responsibilities – Includes, but is not limited to:
- Implement and develop strategic plans to drive hotel room nights and revenue to meet and/or exceed financial goals set by management.
- Collaborate with the Director of Leisure Sales to develop and execute a sales plan that aligns with the department and organizations objectives throughout the year.
- Develop, execute, and manage Account contracts to include key business terms and conditions, marketing opportunities, and sales initiatives to maximize profitability and desired performance outcomes.
- Travel to key domestic and international markets and targeted travel agencies to be the brand ambassador for the resort and provide relevant hotel offerings and promotions to drive increased performance from these customers.
- Identify ways to improve business process and functions to support the needs to the resort.
- Provide support to Leisure Sales Manager(s) and collaborate sales initiatives aligning with department strategic initiatives.
- Collaborate with Marketing Department, Revenue Management, and other internal departments to determine appropriate sales strategies to maximize hotel revenue and room nights by path.
- Maintain awareness of operations and events on property to provide to top customers and agents.
- Monitor and evaluate impact of trends in the industry, LVCVA reporting, and citywide trends and their impacts on the resorts operations.
- Collaborate with Accounting Department for all third-party account issues including, but not limited to, Letter of Credit issues, late or missing payments, no-shows, etc.
- Manage and delegate tasks to Leisure Sales Coordinator, as appropriate, to ensure business success and support.
- Engage with internal cross department stakeholders to develop and coordinate initiatives and tactics.
- Plan and host on property engagements to include site inspections, familiarization visits, and partner entertainment to drive awareness to the resort and enhance partnerships.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Required:
- At least five years of experience in Hotel Sales, Third-Party Distribution, or a similar or related field.
- At least three years of previous leadership/management experience in a similar or related field.
- Must be able to work well in a team environment, communicate well, and provide feedback to fellow members of the team to achieve mutual goals.
- Effective time management skills.
- Previous experience in a fast-paced environment.
- Ability to work varied shifts, including nights, weekends and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- Ability to work varied shifts, including nights, weekends and holidays.
- Ability to successfully mentor a team.
- At least 18 years of age.
Preferred:
- Bachelor’s degree in related field.
- Previous experience in a large, luxury resort setting.
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