Log InGet Started for Free
HomeJobsUnited StatesArizonaPhoenixGuest Relations & Events Manager

Guest Relations & Events Manager

$$$

POSITION SUMMARY:

World of Illumination is searching for a highly skilled and dynamic Event/Guest Relations Manager to join our team. This individual will play a crucial role in ensuring exceptional guest experiences during our Holiday Drive-Through events. 

WE ARE LOOKING FOR SOMEONE WHO:

  • Takes pride and initiative in their work.
  • Goes above and beyond to enhance the customer experience.
  • Demonstrates strong communication skills and can convey clear, concise messages to different levels of management and staff.
  • Possesses effective listening skills to understand and resolve customer issues.
  • Can efficiently manage a team of Guest Relations Representatives.
  • Works well within a team.
  • Is a quick learner 
  • Is flexible and can adapt positively to various situations.
  • Exhibits strong presentation skills.
  • Is highly self-motivated and reliable.

RESPONSIBILITIES:

Event Management:

  • Participate in the Event Manager training program by conducting and developing training sessions alongside the VP of Operations.
  • Provide guidance and support to Event Managers, offering resources and feedback to improve their performance.
  • Conduct ongoing training sessions with Event Managers during the season to ensure they are up to date with the latest park information.
  • Ensure Event Managers are fully briefed and equipped with all necessary documentation in order to provide the best park experience. 
  • Assist with organization of Front of House equipment such as supplies, ticket scanners and iPads. 
  • Assist with configuring and organizing event reports such as phase sheets and production reports.
  • Assist with Off-Duty Officers schedule

Guest Relations:

Zendesk 

  • Subject matter expert with our company Customer Support Experience software – Zendesk. 
  • Configure Zendesk according to our company’s needs. 
  • Ensure all tickets are being responded to in a timely manner 
  • Define user roles & permissions to agent control access and ensure it is up to date.
  • Ensure each customer inquiry or issue is represented as a ticket to ensure optimal guest solution & agent accountability. 
  • Categorize and priority tickets using tags, ground and custom fields. 
  • Create and update automations and triggers to streamline ticket routing & responses. 
  • Set up the knowledge base within Zendesk to provide self-service options for customers. 
  • Populate the knowledge base with articles, FAQs, and tutorials to address common questions. 
  • Provide training to representatives on how to use Zendesk effectively. 

Guest Engagement & Communication

  • Act as the primary point of contact for guest inquiries, requests, and concerns. 
  • Provide information about the World of Illumiantion’s services and event details. 
  • Deliver concise, clear, and accurate information to all guests 
  • Prepare reports on guest satisfaction and trends. 
  • Manage guest databases for follow up and marketing purposes. 
  • Create events in our ticketing system 
  • Adjust events based on park needs during the season.

Issue Resolution 

  • Listen attentively to guest concerns and complaints in order to resolve them promptly and effectively. 
  • Maintain a log of guest feedback and report trends to the management team. 
  • Assist guests with any ticketing needs such as but not limited to, rescheduling, refunds and redemptions. 
  • Collaborate with other departments to address and resolve issues. 

Supervision 

  • Manage the Guest Relations team, ensuring proper training and consistent feedback.
  • Ensure the Guest Relation team is properly resolving guest inquiries using all Guest Standards. 
  • Create a Guest Relation Representative schedule and ensure proper coverage for all necessary dates. 
  • Handle emergency situations with professionalism and composure.  
  • Regularly assess the performance of staff to ensure daily goals are being met. 
  • Set clear goals and expectations for the team 
  • WHAT WE PREFER:

    • 3+ years of experience in the Guest Experience or Customer Service field.
    • Experience in training others at all levels.
    • Live entertainment experience.
    • Bachelor’s degree in a related field.
    • 2+ years of management experience.
    • Knowledge of Zendesk.
    • Online Event Ticketing experience.

    Join our team and contribute to creating unforgettable guest experiences and successful events!

    World of Illumination

    Related jobs:

    Job Description
    An event production team is seeking a polished and professional Box Seat Concierge to assist at a classical concert in Brooklyn. This guest-facing role involves providing premium service to attendees, including champagne service and coat check assistance, ensuring a high-end experience for guests.

    Job Responsibilities

    • Provide concierge-level service to guests in box seating areas
    • Assist with champagne service and coat check operations
    • Maintain a professional, welcoming, and attentive demeanor
    • Ensure a smooth and enjoyable experience for event attendees
    • Follow event guidelines and coordinate with the event team

    Requirements

    • Strong customer service and communication skills
    • Professional appearance; must wear black-on-black attire
    • Polished, friendly, and attentive personality
    • Ability to work in a fast-paced, guest-facing environment
    • Reliable and punctual for scheduled event shifts

    Compensation

    • $30 per hour
    • Minimum 3-hour shift
    • 1099 contractor position with direct deposit

    Job Description
    A USC student production is seeking dedicated crew members for an upcoming short film shooting on a professional sound stage. This collaborative project offers an opportunity to gain hands-on experience, work alongside fellow filmmakers, and contribute to a creative production environment.

    Job Responsibilities

    • Assist in various on-set production roles depending on position
    • Collaborate with the director and production team to ensure smooth operations
    • Support lighting, camera, art direction, and set preparation
    • Maintain organization of equipment, props, and set elements
    • Contribute to a positive, efficient, and professional set environment

    Requirements

    • Interest or experience in film production or related fields
    • Ability to work collaboratively in a team setting
    • Strong communication and problem-solving skills
    • Willingness to take direction and adapt on set
    • Passion for filmmaking and storytelling

    Roles Available

    • Grips
    • Gaffers
    • Assistant Camera (ACs)
    • Art Director
    • Set Dresser
    • Prop Master
    • Production Assistants (PAs)

    Compensation

    • Unpaid
    • Meals provided
    • Copy and credit included
    • Opportunity to network with USC School of Cinematic Arts filmmakers

    Casting Wrangler for Film Production

    Job Description
    A Los Angeles production is seeking a casting wrangler to assist with talent coordination. This role is ideal for individuals with strong communication skills and experience managing talent on set.

    Job Responsibilities

    • Coordinate and manage talent on set
    • Assist with casting logistics
    • Communicate with production and talent
    • Ensure smooth talent flow during filming

    Requirements

    • Strong organizational and communication skills
    • Experience working with talent preferred
    • Ability to multitask in a fast-paced environment
    • Based in Los Angeles

    Compensation

    • $200–$300 per day (approx. 4 hours)
    • Valuable on-set coordination experience

    Runner for Film Production Crew

    Job Description
    A Los Angeles production is seeking runners to assist with various on-set needs. This role is ideal for individuals looking to gain hands-on experience in the entertainment industry.

    Job Responsibilities

    • Run errands across set
    • Assist different departments
    • Support setup and breakdown
    • Maintain efficiency on set

    Requirements

    • Reliable and punctual
    • Strong communication skills
    • Ability to multitask
    • Must be local to Los Angeles

    Compensation

    • $100–$200 per day (3 hours)
    • Great entry-level opportunity

    Production Assistant for Film Crew

    Job Description
    A Los Angeles production is hiring production assistants to support daily operations on set. This is a great entry-level opportunity for those looking to start a career in film.

    Job Responsibilities

    • Assist with general production tasks
    • Support crew across departments
    • Maintain organization on set
    • Run errands as needed

    Requirements

    • Strong work ethic and reliability
    • Ability to follow instructions
    • Interest in film production
    • Must be local to Los Angeles

    Compensation

    • $100–$200 per day (3 hours)
    • Entry-level production opportunity

    Props Specialist for Film Production

    Job Description
    A Los Angeles production is hiring a props specialist to support the art department. This role involves sourcing and managing props for various scenes.

    Job Responsibilities

    • Source and organize props
    • Maintain prop inventory
    • Collaborate with art department
    • Ensure props match creative vision

    Requirements

    • Experience with props or set work
    • Strong organization skills
    • Ability to multitask
    • Must be local to Los Angeles

    Compensation

    • $500–$800 per day
    • On-set production experience

    Set Designer for Film Production

    Job Description
    A production team in Los Angeles is seeking a creative set designer to build and style environments for an upcoming shoot. This role is ideal for those with strong visual design skills.

    Job Responsibilities

    • Design and execute set concepts
    • Collaborate with art and creative teams
    • Prepare and adjust sets as needed
    • Ensure visual consistency

    Requirements

    • Experience in set design or art direction
    • Creative and detail-oriented
    • Ability to meet deadlines
    • Must be local to Los Angeles

    Compensation

    • $500–$1,500 per day
    • Opportunity to showcase creative work

    Gaffer for Film Production

    Job Description
    A Los Angeles production is looking for a gaffer to support lighting needs on set. This role is ideal for professionals experienced in film lighting setups.

    Job Responsibilities

    • Set up and manage lighting equipment
    • Work with the director of photography
    • Maintain lighting consistency
    • Follow safety protocols

    Requirements

    • Experience as a gaffer
    • Strong knowledge of lighting systems
    • Reliable and team-oriented
    • Must be local to Los Angeles

    Compensation

    • $500–$1,000 per day
    • Professional production experience

    Assistant Wardrobe Stylist and Props Assistant

    Job Description
    A Los Angeles production is hiring an assistant wardrobe stylist and props assistant to support the creative team. This role is perfect for individuals with a passion for styling and set preparation.

    Job Responsibilities

    • Assist with wardrobe styling and prop organization
    • Support wardrobe and art departments on set
    • Maintain organization of costumes and props
    • Follow direction from department leads

    Requirements

    • Experience in wardrobe or props preferred
    • Strong attention to detail
    • Ability to work efficiently on set
    • Must be local to Los Angeles

    Compensation

    • $300 per day (3 hours)
    • Hands-on production experience

    Music Artist with Equipment for Film Production

    Job Description
    A Los Angeles production is seeking a skilled music artist with their own equipment to support an upcoming shoot. This role is ideal for creative professionals who can bring energy and technical expertise to a fast-paced production environment.

    Job Responsibilities

    • Provide music or DJ services during filming
    • Set up and manage your own equipment
    • Collaborate with the production team to match the project’s tone
    • Maintain professionalism on set

    Requirements

    • Experienced music artist with own kit
    • Strong understanding of live or on-set audio
    • Reliable and professional
    • Must be local to Los Angeles

    Compensation

    • $600–$1,200 per day
    • Opportunity to work on a professional production

    Gaffer with Grip Truck for Film Production

    Job Description
    A Los Angeles production is seeking an experienced gaffer with a grip truck to support lighting operations. This role is essential to achieving the visual quality of the project and requires technical expertise.

    Job Responsibilities

    • Manage lighting setup and execution on set
    • Provide and operate a grip truck
    • Collaborate with the cinematography team
    • Ensure safe and efficient lighting practices

    Requirements

    • Experienced gaffer with grip truck
    • Strong knowledge of lighting equipment
    • Ability to work on a professional set
    • Based in Los Angeles

    Compensation

    • $1,500–$2,500 per day
    • Key role in production lighting

    Job Description

    A production team is seeking experienced and motivated crew members for an upcoming shoot in Los Angeles. This is a paid opportunity open to non-union professionals. The team is looking to fill multiple key roles across production, including hair and makeup, wardrobe, lighting, set design, and on-set support staff. Ideal candidates are reliable, collaborative, and ready to contribute to a fast-paced production environment.

    Job Responsibilities

    MU&H Artist (with kit)

    • Provide professional makeup and hairstyling for talent
    • Maintain continuity and touch-ups throughout filming
    • Bring and manage personal kit and supplies

    Assistant Wardrobe Stylist / Props

    • Assist with wardrobe preparation and styling on set
    • Help manage props and ensure continuity
    • Support quick changes and organization

    Gaffer (with grip truck)

    • Oversee lighting setup and execution
    • Provide and manage grip truck equipment
    • Collaborate with director and cinematographer

    Gaffer

    • Assist in lighting setup and breakdown
    • Ensure proper lighting execution for scenes

    Set Designer

    • Design and execute set aesthetics
    • Coordinate with production team for visual consistency

    Props

    • Source, organize, and manage props on set
    • Ensure proper placement and continuity

    Casting Wrangler

    • Coordinate and manage talent on set
    • Assist with scheduling and organization

    Production Assistant (PA)

    • Provide general on-set support
    • Assist departments as needed

    Runner

    • Handle errands and logistical tasks
    • Support production team operations

    Requirements

    • Prior experience in the applied role
    • Strong communication and teamwork skills
    • Ability to work efficiently in a production environment
    • Must be available for the full production schedule
    • Portfolio, resume, or relevant work samples preferred

    Compensation

    • MU&H Artist (with kit): $600–$1,200/day
    • Assistant Wardrobe Stylist / Props: $300/day
    • Gaffer (with grip truck): $1,500–$2,500/day
    • Gaffer: $500–$1,000/day
    • Set Designer: $500–$1,500/day
    • Props: $500–$800/day
    • Casting Wrangler: $200–$300/day
    • Production Assistant (PA): $100–$200/day
    • Runner: $100–$200/day

    Share this job:

    Job overview

    Location:
    Job type:
    Ethnicity:
    Body type:
    Expiration date:
    12-28-2023

    Job skills

    Are you ready to get discovered?

    Gain access to thousands of jobs and appear higher in the search results now!

    Stay Safe in the Industry

    Simple steps to protect your career and avoid scams.