Spherical is a boutique digital marketing agency for luxury and lifestyle brands in hospitality and travel. We tell compelling stories for our clients through a creative, insights-driven approach to all things digital—from web design and development to content strategy and production to social media marketing and community management.
Spherical is looking for a Client Service Account Manager, based in the west coast, to join our marketing team. This role will have a strong focus on the intersection of Performance Marketing and Social Media Marketing. The ideal candidate has extensive experience with social media strategies and analytics as well as search marketing (SEO and PPC), content marketing, and website analytics. This person will be a core strategist for Spherical in the performance and creative realms, taking on responsibility for a portfolio of key clients and delivering holistic marketing approaches for all areas of digital marketing.
Responsibilities:
- Lead key client relationships as day-to-day account representative
- Lead weekly client check-ins, monthly client reporting, quarterly and annual client planning
- Establish client specific cross-service strategies in collaboration with departmental specialists
- Laisse with internal social, content, production, and analytics teams
- Deep understanding of both marketing creative and performance
- Stay relevant in the industry – explore new platforms, innovations and tools and provide proactive ideas to clients
- Assist development team and search marketing team in performance marketing projects
- Handle ad hoc client requests in a timely manner
Qualifications:
- Computer science, business or marketing majors preferred
- Experience in hotels, hospitality, and the hotel industry is a huge plus
- 3-5 years of client service and team management experience
- 2-5 years of search marketing experience
- 2-5 years in social media management
- Social media analytics experience
- Proven client relationship development skills
- Excellent communication skills
- Working knowledge of search marketing
- Ability to multitask and meet tight deadlines
- Able to influence and build trust
- Natural curiosity and a creative mindset
- Proficient with G Suite, Microsoft Excel, Keynote and Powerpoint
- Knowledge of various Google technologies including Webmaster Tools, Analytics, and Google My Business
- Hosting and DNS knowledge
- Represents/demonstrates the Spherical core values
- Passion for travel
Benefits:
- Healthcare, Dental, Vision and Long-term disability coverage
- 3 weeks paid vacation time
- 3 months paid parental leave
- Pre-tax transportation cards
- Summer flex days June-August
- Agency closes the last two weeks of the year for the holidays
- 401k matching planÂ
- Flexible work from home options
Spherical
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