Donor Relations Coordinator

About Butterfly Pavilion: Here at Butterfly Pavilion, we transform the way people think about invertebrates. These small but mighty animals that surround us are so much more than people think. They are everywhere because everything depends on them. They are the hidden heroes of the animal kingdom. As the leader in invertebrate knowledge, inspiration, and connection, Butterfly Pavilion works to foster an appreciation of these critical animals by educating the public about the need to protect and care for threatened habitats globally while conducting research for solutions in invertebrate conservation. Whether it is providing unique, hands-on learning experiences in our exhibits and educational programs, conducting new research that sets the standard for zoos across the country, or building innovative solutions for species and habitat conservation in countries around the world, Butterfly Pavilion is leading the way in ensuring invertebrates are protected for the future.  

Looking forward, we are committed to providing the most enriching experience for our audience, being recognized as a scientific authority, and being a leading educational resource for invertebrate animals.  To this end, Butterfly Pavilion is in the early stages of launching a $55 million Capital Campaign to build a new Butterfly Pavilion in Broomfield, Colorado, in a new, state-of-the-art facility in 2025.    

A large part of who we are as an organization is how we interact with each other. Valuing our facility, guests, donors, and our team is a priority; without these puzzle pieces, we can’t make it all work. These Core Values guide us throughout our day.  We Love What We Do at Butterfly Pavilion; we Make Science Cool by Going Above and Beyond for all guests, donors, and team members while Leading Change in invertebrate conservation.  We Know Our Stuff and work to have a healthy culture by Being Positive and Welcoming to All.  These aren’t just words, but words for us to live by here at Butterfly Pavilion. 

Core Values:

Make Science Cool: Science has the power to change the world, and education is where it starts. We immerse our guests in the world of invertebrates, creating a safe, comfortable atmosphere to make connections to nature, filling guests with wonder, and inspiring them to embrace their role as stewards of our environment. 

Go Above and Beyond: It is “our job” to find a solution, even if we did not create the problem. We never stop with okay, instead striving for world-class in all we do. 

Love What You Do: As a conservation organization, we are fortunate enough to have the opportunity to do the work we do each day. Depending on role, project, or task, we stand behind that work with an unwavering belief in the significance of our efforts to support our mission, knowing our passion will inspire others to join our efforts. 

Be Positive: We approach challenges with vibrant optimism. Always assuming positive intent, we embrace a productive problem-solving attitude and a supportive team-oriented atmosphere. 

Know Your Stuff: We are the experts on invertebrates and their conservation. We are well-informed and present knowledge in a way that is accessible to the public and allows us to embrace our role as community leader locally and globally. 

Lead Change: We approach our work with a sense of exploration and adventure, pioneering new ways to view the world in which we live. As problem solvers, we seek new ways of tackling challenges and approaching opportunities. 

Welcome All: We pride ourselves in embracing diversity of thoughts, beliefs, and lifestyles. We embrace a kind, compassionate, and engaging approach, welcoming all people in the work we do. We seek a competency of cultural understanding and social responsibility to make it as easy as possible for others to join us in conserving our natural world. 

FLSA: Full Time/Non-Exempt

Salary/Hourly Rate Range: $20-24/hour

Position Summary: The donor Relations Coordinator is responsible for supporting the donor relations department with critical research, donor support and engagement, gift fulfillment, executing campaigns, and donor database management.

The Donor Relations Coordinator will support annual revenue targets by identifying, engaging, planning, and ultimately supporting soliciting gifts from foundation, corporate, and individual donors, as well as supporting the organization’s annual gala by procuring auction items, managing ticketing and auction platforms, and communicating with gala attendees.

This position will enter all donor gifts into the organization’s CRM and provide acknowledgment and tax-deductible information to donors in a timely manner. The Donor Relations Coordinator will work with teammates to create reports and lists from the CRM and support mailings and email campaigns. The Donor Relations Coordinator will communicate with donors and be required to handle phone calls, emails, and other communications in a professional manner. 

Essential Functions & Responsibilities: 

• Create and/or maintain accurate database records of the organization’s contacts and donation histories. (Experience in Neon or an equivalent CRM system is preferred).
• Maintain accurate records of donor and prospect engagement/cultivation activity by the CEO, Vice President of Donor Relations, and other members of the Donor Relations team.
• Maintain and update CRM with critical details of current targets and future prospects.
• Manage and provide all requested donor items, including tickets, tax items, and invitations to special events.
• Work with the Donor Relations team to secure low-dollar gifts for annual giving, annual gala, and corporate sponsorships. 
• Work with the Finance Department to reconcile revenue every month and provide support for annual financial audit.
• Work within donor CRM to update prospect pipelines, track prospects and request strategies, manage task assignments, and maintain timelines. Remind team members of outstanding tasks and follow-up actions weekly, ensuring donor pipeline and revenue goals are met.
• Support donor events by creating lists, mailing invitations, managing RSVP lists, and working and attending events as needed.
• Support with the procurement of in-kind gifts.
• Communicate professionally with prospects, donors, vendors, and teammates through verbal and written communications.
• File and retrieve organization records, documents, and reports.
• Prepare documents and reports for review and presentation to boards of directors, committees, and executives.
• Work with the Marketing Department to maintain and update Donor Relations webpages.
• Use various office software programs efficiently. (Word, Excel, PowerPoint, CRM, Adobe products, and others as assigned).
• Read and analyze incoming email submissions and distribute them as needed.
• Attend all relevant events on- and off-site.
• Assist in other financial development projects and other duties as assigned.

Competencies:  

1.     Project/Time Management

2.     Technically Savvy

3.     Detail oriented

4.     Communication skills

5.     Initiative

6.     Flexible

7.     Department knowledge

8.     Teamwork 

Qualifications/Experience: 

• 3 years of experience in the nonprofit development field, office administration, or database management.
• Proven excellence in customer service.
• In-depth understanding of the entire MS Office suite. (Especially SharePoint, Word, Excel, and PowerPoint)
• A bachelor’s degree is preferred, but relevant work experience is acceptable.
• Ability to organize a daily workload by setting priorities, meeting deadlines, and moving projects forward independently.
• Must be able to meet deadlines in a fast-paced, quickly changing environment.
• A proactive approach to problem-solving with strong decision-making skills.
• Excellent written, verbal, and interpersonal communication skills, great attention to detail, the ability to process and maintain confidential information, and develop strong relationships with internal and external constituencies to promote a positive collaborative spirit across the organization’s network.
• Experience using CRM or other database.
• Public speaking and Spanish language skills are a plus.

Additional Requirements:  

• Regularly attend organization, branch, and department staff meetings and trainings.
• Other duties as assigned.

Work Environment / Physical Requirements:  

While performing the responsibilities of this position, these work environment characteristics are representative of the environment the position will encounter.  Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this position. 

At Butterfly Pavilion, the employee is occasionally exposed to moderate to loud environmental noise for extended periods of time.

While performing the responsibilities of this position, the employee is required to talk and hear. The employee is often required to sit, stand, and use their hands and fingers to handle/feel/grasp. The employee is occasionally required to reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl. Vision abilities required by this job include close vision. The employee should be able to lift and carry items up to 50 lbs. 

Butterfly Pavilion is an Equal Opportunity Employer and encourages people of all backgrounds to apply for open positions and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty or veteran status. 

The position is open until filled.  No phone calls or drop-ins, please.  

Butterfly Pavilion