The Account Manager, MSP Programs’ primary focus is to manage all aspects of the Managed Service Provider (MSP) Program and to expand the Client base by building relationships with Clients Users and Vendor Partners and educating them on the benefits of Knowledge Services’ Contingent Workforce solutions.Â
Â
Â
- Program Management
-
- Partner with Knowledge Services’ Leadership Team to develop and implement business plans and strategies to develop and enhance relationships within the MSP Program
- Develop and maintain proactive and constructive relationship with Client Stakeholders by demonstrating an understanding of the business and associated requirements, setting expectations accordingly
- Act as main point of contact for Client Stakeholders
- Provide consultation to Client Stakeholders and/or MSP Team in order to solve MSP Program and account issues, as well as identify potential client risk and recommend mitigation strategies
- Be the main point of contact for escalation issues involving Client Stakeholders
- Collaborate with Regional Director (RD) and Program Delivery Manager (PDM) regarding the service delivery strategy and organization model for the MSP Program
- Ensure all aspects of MSP Program rules, policies, procedures, and processes are followed and that contractual scope of work for Client is delivered
- Responsible for delivering reporting, program metrics, and presentations to stakeholders as necessary
- Assist in the implementation and execution of strategic initiatives and SOW business
- Accountable for information communicated on the weekly Vendor call
- Responsible for the coordination, facilitation, and execution of Client Business Reviews, Client/Vendor Roundtables, and Strategic Power User Sessions
- Provide excellent customer service to Client, Vendors, and Resources
-
Â
- Account Management
-
- Collaboratively advance account management development strategy with the Knowledge Services’ Regional Director and Leadership Team
- Responsible for growing the program by evangelizing Knowledge Services, educating Client on our scope of services and solutions while ensuring all aspects of the contract are fulfilled
- Lead solution development efforts that best address Client needs, while coordinating the involvement of all necessary company personnel
- Proactively assess, clarify, and validate Client needs on an ongoing basis to identify opportunity to promote complimentary program solutions
- Establish productive, professional relationships with key personnel in assigned Client
- Build relationships with Vendors to identify growth opportunities
-
- General:
-
- Lead Statement of Work (SOW) project related activities, if applicable
- Partner with Senior Manager, SOW Projects on requirements gathering and technical documentation
- Take lead on discussing program benefits with new Agency + Manager + Cooperative Users
- Partner with PDM on first-level escalation (rate increase, vendor/resource conflict resolution, etc.)
- Work with RD as needed for additional consulting to resolve issues
- Attend regular stakeholder meetings, including RD as needed
- Assist with unique positions + requests from client
- Lead weekly vendor calls
- Manage requisitions, if applicable
- Manage escalated invoice concerns from both vendor + client
- Assist with program specific training for team members, clients, vendors and resources as needed
- Partner with Implementation + Operations to onboard/vet interested vendors, if applicable
- Responsible for the set-up of new vendors (vendor list, program specific training, etc.)
- Present business reviews to Client Stakeholders
- Assist with fiscal year cutover activities
- Provide regular reporting as well as Ad Hoc report requests to the client + vendors
- Partner with other teams in the organization for issue resolution
- Lead Statement of Work (SOW) project related activities, if applicable
-
Â
Â
- Must have 3-5+ years of Program Management/Account Management experience within workforce solutions
- Managed Service Provider (MSP), staffing and recruiting program, employer of record program, Recruitment Process Outsourcing (RPO) program and/or consulting solutions experience highly desired
- Experience with multiple skill labor categories highly desired
- Must be professional and have demonstrated strong commitment to exceptional customer service
- Ideal candidate will be proactive, organized, accurate, timely, and detail-oriented with strong interpersonal, planning, leadership, and time management skills
- Ability to identify and analyze problem situations and develop an effective course of action for resolution
- Proven Client facing and strong relationship building experience required
- Ability to maintain a high degree of confidentiality
- Ability to effectively manage multiple priorities
- Excellent verbal, written, and presentation communication skills
- Proficient in Microsoft Office and Teams, with emphasis on Word, Excel, and PowerPoint
- Government experience preferred
- Travel is required
- Bachelor’s Degree required
Â
Knowledge Services strives to offer an environment that provides our employees with the right balance between work and family. Â
Â
Perks and Benefits include:
- Comprehensive health insurance including dental and vision coverage
- Company funded life insurance
- 401k match program (Roth and Traditional options)
- Established Wellness Program
- PTO & Paid Holidays
Â
Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.
Â
As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships. We believe titles do not define a person, but provide a framework to each person’s endless potential. Our focus on improving our team, product and processes drive us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.Â
Â
Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Â
People with disabilities, veterans, and military families are encouraged to apply.
Â
Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations.  If you need assistance to accommodate a disability, you may request an accommodation at any time.  Please contact the Human Resources Team at HR@knowledgeservices.com or 317.806.6102.
Â
Â
Knowledge Services
Related jobs:
Crew Members Casting Call for Production
Job Description
A paid production is seeking five crew members to participate in an upcoming shoot. This opportunity is open to individuals interested in working behind the scenes in a production environment. The team is looking for a balanced group to assist with various on-set responsibilities.
Job Responsibilities
- Assist with general on-set production tasks
- Follow direction from the production team
- Support filming operations as needed
- Maintain professionalism and teamwork on set
Requirements
- 3 males and 2 females
- Ages 27–50
- All ethnic backgrounds welcome
- No visible tattoos or piercings
- Must be available for the scheduled shoot date
- Must submit full application details including photos
Compensation
- $100 for 4 hours
Job Description
A promotional staffing opportunity is now casting outgoing and reliable talent for off-premise sampling events in Florida. Selected candidates will represent brands at live sampling activations, engaging with the public and creating a positive, memorable experience. This role is ideal for individuals with strong communication skills and a friendly, professional presence.
Job Responsibilities
- Represent brands at off-premise sampling events
- Engage with consumers in a friendly and professional manner
- Distribute samples and provide product information
- Set up and break down sampling stations as needed
- Maintain a clean and organized work area
- Follow all event guidelines and brand standards
Requirements
- Must be outgoing, approachable, and professional
- Strong communication and interpersonal skills
- Prior promotional or brand ambassador experience is a plus
- Reliable and punctual
- Ability to stand for extended periods
- Must provide a resume and recent photos
Compensation
- $44 per hour
Sound Designer Casting Call for Indie Horror Film
Job Description
The Tether is seeking a Sound Designer to create an immersive audio experience, incorporating environmental tension, psychological layering, and atmospheric effects.
Job Responsibilities
- Design and produce soundscapes for the film
- Incorporate whispers, ambient tension, and tonal design elements
- Collaborate with the director during post-production
Requirements
- Experience in sound design or audio post-production
- Strong creative and technical audio skills
- Ability to work within the horror genre
Compensation
- $900 flat
- Meals, rides, and accommodations provided where applicable
Grip/Lighting Assistant Casting Call for Indie Film
Job Description
The Tether is hiring a Grip/Lighting Assistant to support lighting and equipment setups, particularly for interior cabin scenes and night shoots.
Job Responsibilities
- Assist with lighting setups and adjustments
- Support camera and equipment handling
- Help maintain efficient on-set workflow
Requirements
- Basic experience in grip or lighting work preferred
- Ability to work in low-light and outdoor environments
- Strong teamwork and reliability
Compensation
- $350 flat (based on cabin scene days only)
- Meals, rides, and accommodations provided where applicable
Production Sound Mixer Casting Call for Indie Film
Job Description
The Tether is seeking a Production Sound Mixer to capture clean, high-quality audio in both outdoor and interior cabin environments for a folk horror short film.
Job Responsibilities
- Record and monitor on-set audio
- Capture clear dialogue in natural and unpredictable conditions
- Collaborate with the director and crew for optimal sound quality
Requirements
- Experience in production sound recording
- Ability to work in outdoor and cabin environments
- Strong attention to audio detail
Compensation
- $700 flat
- Meals, rides, and accommodations provided where applicable
Job Description
A short film production is hiring crew members for various behind-the-scenes roles in Prince George’s County, Maryland. This is a great opportunity for aspiring and experienced film professionals to gain hands-on experience and contribute to a creative project.
Job Responsibilities
- Assist with production tasks depending on assigned role
- Support on-set operations and workflow
- Handle equipment and assist department leads as needed
- Collaborate with the team to ensure efficient production
Roles Available
- Assistant Director
- Grips
- Production Assistants
- Camera Assistants
Requirements
- Interest or experience in film production
- Ability to work in a team-oriented, fast-paced environment
- Strong work ethic and reliability
- Must be available for shoot dates
Compensation
- Flat rate: $50 per day
- Production credit
- Free meals provided
Job Description
An indie short film operating under the SAG Short Project Agreement is seeking a certified California studio teacher to be on set for a brief shoot involving a minor. This role is essential to ensure compliance with child labor laws while supporting the production during filming. The project involves a short scene with a young child actor and requires the presence of a qualified professional on set.
Job Responsibilities
- Be present on set to supervise a minor during filming
- Ensure compliance with California child labor and education regulations
- Support production requirements related to working with a child actor
- Coordinate with production staff to maintain a safe and compliant environment
Requirements
- Certified California studio teacher (required)
- Familiarity with on-set protocols involving minors
- Reliable and punctual for scheduled shoot time
- Ability to work collaboratively with production teams
Compensation
- $250 for approximately 4–6 hours
Job Description
A student film production is seeking passionate and collaborative crew members for an upcoming project filming in the Los Angeles area. This narrative-driven film follows a workaholic woman who becomes invisible during her daily commute, leading her to reflect on her life and identity. The production is looking for dedicated volunteers and creatives eager to gain experience and contribute to a meaningful cinematic project.
Job Responsibilities
- Collaborate with the production team in your assigned crew role
- Assist in executing various aspects of film production (pre-production, on-set, or post-production)
- Support a smooth and efficient filming process
- Contribute creatively while following direction from department leads
- Maintain professionalism and teamwork throughout production
Requirements
- Interest or experience in film production or related roles
- Ability to work collaboratively in a team environment
- Passion for storytelling and independent/student filmmaking
- Availability for scheduled shoot days
- Willingness to contribute in a volunteer capacity
Positions Available
- Producer / Production Manager
- 1st AD / Co-Producer
- Production Coordinator
- Casting Director
- Art Director / Prop Master
- Cinematographer
- Costume Designer
- Key Grip / Gaffer
- Boom Operator
- Production Assistants
- Additional crew roles, including post-production, may be considered
Compensation
- Unpaid (volunteer)
- Film credit
- Meals provided
Job Description
The independent feature film Killing The Light is now hiring local Dallas-based crew members for a 20-day shoot. This moderate low-budget production offers a collaborative environment for professionals looking to gain hands-on experience and grow their skills while working on a compelling project. The production is seeking dedicated non-union Texas locals to join various departments.
Job Responsibilities
- Support production operations based on assigned crew role
- Collaborate with department heads and team members throughout production
- Maintain professionalism and efficiency on set
- Assist with setup, execution, and wrap of production tasks
- Follow production schedules and directions from leadership
Requirements
- Must be a Texas resident and local to the Dallas area
- Must have reliable transportation to self-report to set
- Non-union applicants only
- Prior production experience preferred (varies by role)
- Strong communication, organization, and teamwork skills
- Ability to work a Monday–Friday schedule (with possible Saturday)
Roles
Line Producer
- Experienced Dallas-based line producer with strong budgeting and logistics skills
Production Manager / Coordinator
- Experience in production management or coordination; familiarity with payroll and scheduling
Production Assistants / Drivers
- Valid driver’s license required
- Ability to drive trucks (up to 16’) and assist on set
- Must be able to lift up to 40 lbs
Production Designer
- Experienced in overseeing art department, including set design, props, and dressing
Costume Designer
- Skilled in wardrobe management, rentals, and continuity
Casting Associate (Training Position)
- Organized individual interested in learning the casting process
- Includes scheduling, communication, and assisting with auditions
Volunteer Background Actors
- Open to individuals seeking on-set experience (meals and credit provided)
Compensation
- Crew rates: $225–$300 per 12-hour day
- Meals and production credit included
- Casting Associate: $1,000 flat stipend
- Volunteer background actors: meals and credit only
Job Description
Wynn Publications is seeking a skilled and energetic production team for an upcoming game show pilot filming in Raleigh, North Carolina. This high-energy, fast-paced project is looking for experienced crew members across multiple departments to help bring an interactive and engaging show to life. This is a great opportunity for film and TV professionals looking to work on an exciting new production.
Job Responsibilities
- Collaborate with the production team to execute a game show pilot
- Operate equipment and fulfill duties specific to your assigned role
- Maintain professionalism in a fast-paced production environment
- Follow direction from producers, directors, and department heads
- Ensure smooth setup, execution, and breakdown of production elements
Requirements
- Prior experience in film, television, or live production preferred
- Strong teamwork and communication skills
- Ability to work in a high-energy, fast-paced environment
- Must submit portfolio or past work
- Must provide availability and specify desired role
- Must be able to work in Raleigh, North Carolina
Roles
- Camera Operators
- Sound Technicians
- Lighting Crew
- Production Assistants
- Set Designers
- Directors / Assistant Directors
Compensation
- Paid opportunity (based on role and experience)
Job Description
An event production team is seeking a polished and professional Box Seat Concierge to assist at a classical concert in Brooklyn. This guest-facing role involves providing premium service to attendees, including champagne service and coat check assistance, ensuring a high-end experience for guests.
Job Responsibilities
- Provide concierge-level service to guests in box seating areas
- Assist with champagne service and coat check operations
- Maintain a professional, welcoming, and attentive demeanor
- Ensure a smooth and enjoyable experience for event attendees
- Follow event guidelines and coordinate with the event team
Requirements
- Strong customer service and communication skills
- Professional appearance; must wear black-on-black attire
- Polished, friendly, and attentive personality
- Ability to work in a fast-paced, guest-facing environment
- Reliable and punctual for scheduled event shifts
Compensation
- $30 per hour
- Minimum 3-hour shift
- 1099 contractor position with direct deposit
Job Description
A USC student production is seeking dedicated crew members for an upcoming short film shooting on a professional sound stage. This collaborative project offers an opportunity to gain hands-on experience, work alongside fellow filmmakers, and contribute to a creative production environment.
Job Responsibilities
- Assist in various on-set production roles depending on position
- Collaborate with the director and production team to ensure smooth operations
- Support lighting, camera, art direction, and set preparation
- Maintain organization of equipment, props, and set elements
- Contribute to a positive, efficient, and professional set environment
Requirements
- Interest or experience in film production or related fields
- Ability to work collaboratively in a team setting
- Strong communication and problem-solving skills
- Willingness to take direction and adapt on set
- Passion for filmmaking and storytelling
Roles Available
- Grips
- Gaffers
- Assistant Camera (ACs)
- Art Director
- Set Dresser
- Prop Master
- Production Assistants (PAs)
Compensation
- Unpaid
- Meals provided
- Copy and credit included
- Opportunity to network with USC School of Cinematic Arts filmmakers


