Log InGet Started for Free
HomeAccount Manager, MSP Programs

Account Manager, MSP Programs

The Account Manager, MSP Programs’ primary focus is to manage all aspects of the Managed Service Provider (MSP) Program and to expand the Client base by building relationships with Clients Users and Vendor Partners and educating them on the benefits of Knowledge Services’ Contingent Workforce solutions. 

 

 

  • Program Management
      • Partner with Knowledge Services’ Leadership Team to develop and implement business plans and strategies to develop and enhance relationships within the MSP Program
      • Develop and maintain proactive and constructive relationship with Client Stakeholders by demonstrating an understanding of the business and associated requirements, setting expectations accordingly
      • Act as main point of contact for Client Stakeholders
      • Provide consultation to Client Stakeholders and/or MSP Team in order to solve MSP Program and account issues, as well as identify potential client risk and recommend mitigation strategies
      • Be the main point of contact for escalation issues involving Client Stakeholders
      • Collaborate with Regional Director (RD) and Program Delivery Manager (PDM) regarding the service delivery strategy and organization model for the MSP Program
      • Ensure all aspects of MSP Program rules, policies, procedures, and processes are followed and that contractual scope of work for Client is delivered
      • Responsible for delivering reporting, program metrics, and presentations to stakeholders as necessary
      • Assist in the implementation and execution of strategic initiatives and SOW business
      • Accountable for information communicated on the weekly Vendor call
      • Responsible for the coordination, facilitation, and execution of Client Business Reviews, Client/Vendor Roundtables, and Strategic Power User Sessions
      • Provide excellent customer service to Client, Vendors, and Resources

 

  • Account Management
      • Collaboratively advance account management development strategy with the Knowledge Services’ Regional Director and Leadership Team
      • Responsible for growing the program by evangelizing Knowledge Services, educating Client on our scope of services and solutions while ensuring all aspects of the contract are fulfilled
      • Lead solution development efforts that best address Client needs, while coordinating the involvement of all necessary company personnel
      • Proactively assess, clarify, and validate Client needs on an ongoing basis to identify opportunity to promote complimentary program solutions
      • Establish productive, professional relationships with key personnel in assigned Client
      • Build relationships with Vendors to identify growth opportunities
  • General:
      • Lead Statement of Work (SOW) project related activities, if applicable
        • Partner with Senior Manager, SOW Projects on requirements gathering and technical documentation
      • Take lead on discussing program benefits with new Agency + Manager + Cooperative Users
      • Partner with PDM on first-level escalation (rate increase, vendor/resource conflict resolution, etc.)
      • Work with RD as needed for additional consulting to resolve issues
      • Attend regular stakeholder meetings, including RD as needed
      • Assist with unique positions + requests from client
      • Lead weekly vendor calls
      • Manage requisitions, if applicable
      • Manage escalated invoice concerns from both vendor + client
      • Assist with program specific training for team members, clients, vendors and resources as needed
      • Partner with Implementation + Operations to onboard/vet interested vendors, if applicable
        • Responsible for the set-up of new vendors (vendor list, program specific training, etc.)
      • Present business reviews to Client Stakeholders
      • Assist with fiscal year cutover activities
      • Provide regular reporting as well as Ad Hoc report requests to the client + vendors
      • Partner with other teams in the organization for issue resolution

 

 

  • Must have 3-5+ years of Program Management/Account Management experience within workforce solutions
  • Managed Service Provider (MSP), staffing and recruiting program, employer of record program, Recruitment Process Outsourcing (RPO) program and/or consulting solutions experience highly desired
  • Experience with multiple skill labor categories highly desired
  • Must be professional and have demonstrated strong commitment to exceptional customer service
  • Ideal candidate will be proactive, organized, accurate, timely, and detail-oriented with strong interpersonal, planning, leadership, and time management skills
  • Ability to identify and analyze problem situations and develop an effective course of action for resolution
  • Proven Client facing and strong relationship building experience required
  • Ability to maintain a high degree of confidentiality
  • Ability to effectively manage multiple priorities
  • Excellent verbal, written, and presentation communication skills
  • Proficient in Microsoft Office and Teams, with emphasis on Word, Excel, and PowerPoint
  • Government experience preferred
  • Travel is required
  • Bachelor’s Degree required

 

Knowledge Services strives to offer an environment that provides our employees with the right balance between work and family.  

 

Perks and Benefits include:

  • Comprehensive health insurance including dental and vision coverage
  • Company funded life insurance
  • 401k match program (Roth and Traditional options)
  • Established Wellness Program
  • PTO & Paid Holidays

 

Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

 

As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 

 

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

 

People with disabilities, veterans, and military families are encouraged to apply.

 

Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations.  If you need assistance to accommodate a disability, you may request an accommodation at any time.  Please contact the Human Resources Team at [email protected] or 317.806.6102.

 

 

Knowledge Services

Related jobs:

Creative Professionals Casting for Production Team Roles

Job Description
A growing production team is seeking experienced and creative professionals to join upcoming projects. This opportunity is ideal for talented individuals in the fashion and media space who are passionate about collaborating on high-quality visual productions and bringing creative visions to life.

Job Responsibilities

  • Collaborate with the creative team on production projects
  • Execute professional work in your specialized role (wardrobe, makeup, hair, or videography)
  • Contribute to the overall visual style and direction of productions
  • Maintain professionalism and creativity on set

Requirements

  • Experience in one of the following roles: wardrobe stylist, makeup artist, hair stylist, or videographer
  • Strong portfolio or body of work
  • Creative mindset with attention to detail
  • Ability to collaborate in a team environment
  • Professional communication and reliability

Compensation

  • Paid opportunities (rate varies by role and project)
  • Ongoing collaboration potential
  • Opportunity to work on creative productions and expand your portfolio

Job Description
A production team is casting a personal assistant role for a celebrity client as part of an upcoming vertical digital series. This opportunity is ideal for individuals with real personal assistant experience or actors who can convincingly portray the role on camera. Selected talent may appear in a digital show, showcasing both personality and professionalism.

Job Responsibilities

  • Portray or perform duties of a personal assistant for a celebrity client on camera
  • Participate in on-camera interviews and filming for a digital series
  • Demonstrate strong communication, organization, and adaptability
  • Collaborate with the production team during filming
  • Bring personality and authenticity to the role

Requirements

  • Must be comfortable appearing on camera
  • Open to both experienced personal assistants and actors
  • Strong personality and ability to engage on screen
  • Excellent communication and interpersonal skills
  • Must be reliable and professional

Compensation

  • Compensation details provided upon selection
  • Opportunity for on-camera exposure in a digital series
  • Potential for future casting opportunities

Film Crew Positions for Los Angeles Production

Job Description
A Los Angeles-based production is hiring multiple crew members for an upcoming shoot. This is a great opportunity for experienced and aspiring film professionals to join a collaborative team and contribute to a high-quality project across various departments.

Job Responsibilities

  • Perform duties specific to your crew role (hair, wardrobe, lighting, props, production support, etc.)
  • Collaborate with the production team to ensure smooth operations on set
  • Follow direction from department heads and production leads
  • Maintain professionalism and efficiency during filming

Requirements

  • Open to non-union crew members
  • Experience in your respective department preferred
  • Strong work ethic and ability to work in a fast-paced environment
  • Available for scheduled shoot dates
  • Able to collaborate effectively with a team

Compensation

  • MU&H Artist: $600–$1,200/day
  • Assistant Wardrobe Stylist / Props: $300/day (3 hours)
  • Gaffer (with grip truck): $1,500–$2,500/day
  • Gaffer: $500–$1,000/day
  • Set Designer: $500–$1,500/day
  • Props: $500–$800/day
  • Casting Wrangler: $200–$300/day (4 hours)
  • Production Assistant: $100–$200/day (3 hours)
  • Runner: $100–$200/day (3 hours)

Job Description
A vertical production filming in Georgia is seeking experienced and reliable crew members to join an upcoming project. This is a great opportunity for skilled professionals to collaborate on a fast-paced production and contribute to a dynamic creative team. The production is looking to fill multiple key crew positions.

Job Responsibilities

1st Assistant Director (1st AD):

  • Oversee daily production schedules and ensure timely execution
  • Coordinate between departments to maintain workflow efficiency
  • Assist the director in managing set operations

Costume/Wardrobe Key:

  • Manage wardrobe continuity and organization
  • Prepare and maintain costumes for cast members
  • Collaborate with production to ensure wardrobe aligns with creative direction

Prop Master:

  • Source, organize, and maintain all props used during production
  • Ensure props are available and properly placed for each scene
  • Work closely with the director and production team for accuracy and continuity

Requirements

  • Prior experience in the respective crew role
  • Strong organizational and communication skills
  • Ability to work efficiently in a fast-paced production environment
  • Team-oriented mindset with a professional attitude
  • Must be reliable and punctual

Compensation

  • $400 per day

Job Description:
A production company is seeking experienced local crew members for an upcoming commercial photoshoot for a major brand. This project will take place in the greater New Orleans area and is looking for skilled professionals across multiple departments to support a high-quality commercial production.

Job Responsibilities:

  • Assist in the execution of a commercial photoshoot production
  • Perform duties specific to your role (production, lighting, sound, wardrobe, or makeup)
  • Collaborate with the production team to ensure a smooth and efficient shoot
  • Maintain professionalism and adhere to production schedules
  • Provide personal equipment if required (for applicable roles such as Sound Mixer)

Requirements:

  • Must be local to New Orleans, Louisiana
  • Prior experience in your respective crew role
  • Strong teamwork and communication skills
  • Availability for the scheduled shoot
  • Sound Mixers must provide their own gear and equipment list

Roles Available:

  • Production Assistant (PA)
  • Make-Up Artist
  • Wardrobe Assistant
  • Gaffer
  • Key Grip
  • Sound Mixer

Compensation:

  • Production Assistant (PA): $300/day
  • Make-Up Artist: $500/day
  • Wardrobe Assistant: $400/day
  • Gaffer: $500/day
  • Key Grip: $500/day
  • Sound Mixer: $750/day

Job Description
Jack Outside The Box Co. is seeking crew members for an upcoming production in Running Springs, California. This is a crew call for multiple on-set roles across production, camera, sound, and styling departments.

Job Responsibilities

  • Collaborate with the production team on set
  • Perform duties specific to assigned role
  • Assist in maintaining smooth production workflow
  • Support creative and technical execution of the project

Available Positions

  • Hair & Makeup Artist
  • Costume Designer
  • Wardrobe / HMU Production Assistant
  • Camera PA(s) / Gaffers (2 positions)
  • Sound PA
  • Additional Production Assistants (2 positions)
  • Script Supervisor
  • BTS Photographer
  • BTS Videographer

Requirements

  • Relevant experience for the role you are applying for
  • Ability to work on set in a collaborative environment
  • Resume, reel, or portfolio preferred

Compensation

  • Not specified

Film Crew Members for Short Film Production

Job Description
An upcoming short film is now hiring crew members for a compelling narrative project centered on family, identity, and emotional discovery. This is a great opportunity for passionate creatives to collaborate on an intimate, story-driven film. The production is seeking dedicated crew professionals across multiple departments to help bring this vision to life on set.

Job Responsibilities

  • Support various departments including camera, lighting, and production

  • Collaborate closely with the director and production team

  • Execute assigned tasks efficiently during pre-production and filming

  • Maintain professionalism and teamwork on set

  • Assist in creating a smooth and organized production environment

Requirements

  • Open to individuals with experience or strong interest in film production

  • Available for scheduled shoot dates

  • Strong teamwork and communication skills

  • Ability to work in a fast-paced, creative environment

  • Passion for storytelling and independent film

Compensation

  • Opportunity to gain hands-on experience in a short film production

  • Build professional credits and expand your portfolio

  • Collaborate with a creative film team

Job Description

An upcoming feature film is assembling a production crew for the The Back Nine, a character-driven golf comedy set within the competitive world of amateur tournament play. The story explores the high-pressure environment of amateur golf, where egos are big, patience runs thin, and one bad swing can change everything.

Writer and director Rob Mabry, known for The Legend of El Chupacabra, is building a passionate Texas-based production team for a summer shoot. The production is seeking both experienced and emerging crew members who are interested in collaborating on a fast-paced, well-organized independent film project.

Job Responsibilities

Crew members will contribute to various aspects of production depending on the department selected. Responsibilities may include:

  • Assisting with daily film production tasks within the assigned department.

  • Collaborating with the director, producers, and department leads.

  • Supporting production logistics and maintaining an efficient workflow on set.

  • Helping maintain professional production standards during filming.

  • Assisting with creative and technical elements required for a feature film shoot.

Requirements

The production is seeking crew members for the following departments:

  • Assistant Directors

  • Camera Department (ACs, Camera Operators, DIT)

  • Grip & Electric

  • Production Sound

  • Art Department / Set Dressing

  • Hair & Makeup

  • Wardrobe

  • Script Supervisor

  • Production Assistants

  • Behind-the-Scenes Photo/Video

  • Social Media Manager

Additional qualifications include:

  • Ability to work collaboratively on an independent film production.

  • Comfortable working in a fast-paced and creative environment.

  • Ability to work on location at a physically demanding setting such as a golf course.

  • Film set experience is a plus, but passionate individuals willing to learn are encouraged to apply.

  • Must be able to work locally in San Antonio, Texas.

Compensation

This is an independent production. Final compensation will depend on crowdfunding and sponsorship funding currently underway.

Film Production Crew Members

Job Description
A feature film production is seeking skilled crew members to join an upcoming project filming in San Diego. This opportunity is ideal for experienced film professionals looking to collaborate on a feature-length production. The project is currently building its core crew across several departments, offering a chance to contribute to the filmmaking process from pre-production through principal photography.

Job Responsibilities

  • Assist with daily production tasks within your assigned department

  • Collaborate with the director, producers, and department heads to execute production goals

  • Support on-set operations including equipment setup, wardrobe, makeup, props, and camera preparation

  • Maintain professional communication and workflow with the production team

  • Ensure efficiency and organization during filming and production preparation

Requirements

  • Experience in film production or a specialized crew department

  • Positions available include assistant director roles, camera assistants, makeup, hair, costume design, set decoration, production design, grips, sound crew, prop department, and wardrobe team

  • Ability to work collaboratively in a fast-paced film set environment

  • Strong organizational and communication skills

  • Must be able to work in San Diego

Compensation

  • Opportunity to work on a feature film production

  • Professional networking and film production experience

  • Collaborative experience with an independent film team

Job Description
A production team is seeking men to portray dock workers in an upcoming filmed scene requiring basic stunt performance. This opportunity is open to individuals who have some stunt experience and are comfortable performing physical action sequences on camera.

Selected talent will help bring realism and energy to a dockside scene by performing choreographed movements under the guidance of the stunt coordinator and production team. Performers should be physically capable, attentive to safety instructions, and able to follow direction throughout the filming process.

Job Responsibilities

  • Portray dock workers in an action-based scene

  • Perform basic stunt movements under the supervision of the stunt coordinator

  • Follow choreography and direction from the production team

  • Maintain awareness of safety procedures during stunt sequences

  • Work collaboratively with other cast members and crew on set

Requirements

  • Male talent with some stunt experience

  • Physically capable of performing action or stunt-related movements

  • Comfortable performing on camera in a fast-paced production environment

  • Ability to follow safety instructions and choreography

  • Reliable, professional, and punctual for the production schedule

Compensation

  • $400 for approximately 6 hours of work

  • Opportunity to perform in a professionally produced scene with stunt coordination

  • On-set experience working with a professional film production crew

Job Description
An independent film production is seeking experienced crew members to join the team for an upcoming project. The production explores themes of love, loss, betrayal, and restoration, and aims to bring together a passionate team of creatives dedicated to high-quality storytelling.

The team is currently looking to fill several key crew positions across multiple departments. This is a great opportunity for film professionals who want to collaborate on a meaningful production and contribute their skills to an engaging independent project.

Job Responsibilities

  • Assist in the production of the film in your assigned crew role

  • Collaborate closely with the director, producers, and other crew members

  • Support on-set operations including camera, lighting, production, and continuity

  • Ensure tasks are completed efficiently and professionally during filming

  • Maintain clear communication and teamwork throughout the production

Requirements

  • Prior film or television production experience preferred

  • Ability to work collaboratively in a fast-paced production environment

  • Strong organizational and communication skills

  • Professional attitude and reliability on set

  • Relevant experience depending on the specific crew position

Open Crew Positions

  • Production Assistants (PA)

  • Gaffer

  • Makeup Artist

  • Script Supervisor

  • Director of Photography (DP)

  • Assistant Director (AD)

  • Additional crew roles may also be considered

Compensation

  • Compensation details will be discussed with selected crew members

  • Opportunity to gain experience on an independent film production

  • Networking and collaboration opportunities within the film industry

Job Description

A Los Angeles City College (LACC) student production is seeking volunteer crew members for an upcoming short film project filming in the Los Angeles area. The production is scheduled for a 1–2 day shoot on March 21–22, with locations expected around Los Angeles and Whittier.

The film follows an informant who delivers a final data drop to clear her name, only to realize she has given it to an impostor. Forced to partner with the real agent, she must race to recover the stolen drive before losing her only chance at freedom.

This opportunity is ideal for filmmakers looking to gain on-set experience, collaborate with other creatives, and add a project to their reel. Participants will receive copy, credit, and meals.

Job Responsibilities

  • Assist in production roles depending on assigned crew position

  • Collaborate with the director and production team during filming

  • Support filming logistics and on-set operations

  • Help maintain production continuity and organization

  • Contribute creatively and technically to the project

Open Crew Positions

  • Producer / Assistant Director (AD)

  • Casting Director

  • Cinematographer

  • Script Supervisor

  • Costume Designer

  • Key Grip / Gaffer

  • Boom Operator

  • Additional production or post-production roles may also be considered

Requirements

  • Interest in film production and collaborative projects

  • Ability to work on set during the scheduled shoot dates

  • Relevant experience for the selected role is preferred but not required

  • Resume or portfolio recommended for submission

Compensation

  • Volunteer position

  • Copy, credit, and meals provided

  • Opportunity to gain experience and build a professional portfolio

Share this job:

Job overview

Location:
Job type:
Ethnicity:
Body type:
Expiration date:
11-17-2023

Job skills

Are you ready to get discovered?

Gain access to thousands of jobs and appear higher in the search results now!

Stay Safe in the Industry

Simple steps to protect your career and avoid scams.