Job Description: General Manager
The Company
BEAT THE BOMB is the next generation of immersive group entertainment where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World’s Largest Paint Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta and Washington D.C. We’ve hosted over 300,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 3 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!
The DC Location
Located in DC’s hippest new neighborhood, Ivy City, DC, this marks our third location in the nation, and opened in February 2023. The 10,000+ square foot location offers our classic Mission experiences with glass-walled bomb rooms; 7 immersive arcade lounges (‘Game Bays’); street food and a full selection of beer, wine, cocktails & signature slushies @ The Bomb Bar; a beer garden with sports viewing; and several dedicated private event spaces for large groups. The Bomb DC has already emerged as one of the highest rated experiences in DC with over 2,500 5-star reviews on Google and has welcomed nearly 50,000 customers in less than 6 months.
Essential Duties & Responsibilities:
The General Manager will be a true owner of their business. We are looking for someone who is extremely seasoned, independent, innovative, and business-minded. With support from the HQ squad, they will lead a team of ~20 awesome people delivering an amazing experience to 1,500+ customers per week. They will need to do all of this while carefully managing the P&L. They need to be a natural leader and coach, have a strong understanding of and passion for the product, and be comfortable with the uncertainty and responsibility that comes with working with an early-stage concept. This will be a critical job with significant interactions with the central management team and opportunities for growth as the brand scales across the country!
Customer Service, Operations & Marketing:
- Maintain exceptional guest-centered culture which exceeds customer expectations
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements
- Maintain appearance and safety of the facility
- Manage and maintain inventory and ordering of supplies in a timely manner
- Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
- Cultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give back
- Financial management experience with success in driving top-line sales, interpreting reporting data, managing budgets, and controlling expenses.
- The desire to work in a fast-paced, entrepreneurial environment – understands the importance of experimentation and iteration
- Ability to understand and manage a unit P&L to both top and bottom-line revenue goals
- Develop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.)
- Support marketing efforts at the local level in coordination with central marketing team and agencies – including partnerships with local businesses, flyering, supporting local PR & advertising efforts
- Support group sales efforts in coordination with a central sales team – including outreach to and relationships with local businesses
- Manage customer service specific to the location
Leading the Team:
- Live and breathe the Core Values of BEAT THE BOMB:
- Bring Positivity
- Take Responsibility
- Build the Future
- Create the Fun
- Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environment of the job
- Coach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experience
- Oversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goals
- Responsible for the creation, management, and coordination of staff schedules
- Responsible for running unit payroll
- Communicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practices
Our Ideal General Manager:
- You own all facets of your business, you are entrepreneurial-minded and a creative thinker
- F&B Experience – you have led facilities that have a food and beverage component (including alcohol)
- You like to get out in the community, make connections and build relationships
- You like to get your “hands dirty” (we’re a paint-blast facility after all!)
- Proven people leadership with success in building positive service cultures and high team engagement
- Tech Savvy – the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easily
- High level of interpersonal savvy
- Ability to resolve conflict among customers and/or staff in a professional manner
- Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management
- Approachability, trustworthiness, honesty, and a high level of integrity is required
- Ability to control a room/large groups – including children and their parents : )
- Strong commercial and operational expertise
- Must have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out decisions
Qualifications:
- Minimum 10 years experience (management experience required)
- Management of a facility that includes an F&B component
- Knows the importance of driving exemplary reviews
- Knows the entertainment industry requires nights/weekends work (Saturday is our biggest day and General Managers should be on site)
- Multi-unit management experience is desired but not required
- Significant knowledge of and relationships in the local market
- Experience as a leader of new unit/location preferred, including Grand Opening
- Experience in sales/customer service required
- Experience building and leading a team
- Experience in Microsoft Office products required
- Experience with GSuite products preferred
- Bachelor’s Degree
- References upon request
What We Offer:
- Competitive salary with annual bonus opportunities
- An opportunity to advance or expand your career with company growth
- A chance to be a part of an exciting and fast-growing start-up team
- Friends & Family ticket discounts!
- Attractive PTO plan
- Medical, dental, and vision insurance
- Commuter Benefits
BEAT THE BOMB
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