Global Security Account Director

Global Security Account Director

Not-Remote: In-Office, based in Santa Clara, CA

Job Overview: The Global Security Account Director is responsible for regional oversight of all security service delivery requirements and has a pivotal role in ensuring world-class security operations. This role necessitates an individual with extensive business acumen, leadership capabilities, and a profound understanding of global operations and team management.

Key Responsibilities:

• Establish, maintain, and update a strategic service delivery program encompassing all operation objectives, service delivery strategies, and methodologies for continuous client and employee satisfaction.
• Partner effectively with Technology site security management, ensuring a synergistic approach to security operations.
• Oversee contract compliance across all designated Technology site locations.
• Advocate for and implement a standardized program across all Technology site locations, ensuring consistent service standards and practices.
• Lead regional communication initiatives, striving for uniformity in all operation facets.
• Engage proactively with clients, identifying service improvements and operational efficiencies.
• Guarantee alignment of the Contractor’s values with the Technology site requirements.
• Cultivate a culture that emphasizes quality, accuracy, responsiveness, and integrity.
• Prepare and maintain a Contractor playbook in tandem with the client’s goals.
• Take the helm in emergency preparedness, ensuring readiness at all times.
• Act as a liaison between senior management and program staff, ensuring resource adequacy and compliance.
• Spearhead Technology site’s emergency response teams (SERT), strategizing, leading, and managing operations across multiple sites.
• Foster an environment where Contractor personnel are empowered to meet their objectives.
• Support overall Technology site security functions.

Skills and Competencies:

• Proficient in verbal and written English communication.
• Exceptional organizational and time management capabilities.
• Acute attention to detail.
• Advanced computer proficiency, including presentations, text documents, and spreadsheets.
• Excellent presentation and customer service skills.
• Strong understanding of finances and budgeting.
• Mastery over delegation and resource mobilization.
• Proficient in leading and mentoring security professionals.

Education and Experience Requirements:

• Bachelor’s degree in Business, Operations, or related field required.
• Master’s in Business Administration (MBA) preferred.
• Minimum of 10+ years in operations and customer service-related roles.
• Minimum of 10+ years in corporate security, law enforcement, or asset protection, preferred.
• Strong business development and organizational management skills are essential.
• Demonstrable experience in global operations and team management.
• Prior proven experience in business leadership roles, building programs, and driving toward a mature business model.
• In lieu of educational qualifications, a strong body of tangible work experience will be considered.

Additional Requirements:

• Not-Remote: In-Office required, Santa Clara based.
• Flexibility in work schedules.
• Must be available for quarterly travel.

Special Emphasis:

• Candidates must exhibit an understanding of managing global teams across diverse geographies. The ability to influence and impact without direct authority is paramount. The role demands collaboration with clients and a deep-seated understanding of global operations.

Perks and Benefits:

• Health insurance and 401k plans for full-time positions
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more
• Pay Range: $150,000 – $200,000 year

PPO 14417

Allied Universal