Global Security Account Director
Not-Remote: In-Office, based in Santa Clara, CA
Job Overview: The Global Security Account Director is responsible for regional oversight of all security service delivery requirements and has a pivotal role in ensuring world-class security operations. This role necessitates an individual with extensive business acumen, leadership capabilities, and a profound understanding of global operations and team management.
Key Responsibilities:
- Establish, maintain, and update a strategic service delivery program encompassing all operation objectives, service delivery strategies, and methodologies for continuous client and employee satisfaction.
- Partner effectively with Technology site security management, ensuring a synergistic approach to security operations.
- Oversee contract compliance across all designated Technology site locations.
- Advocate for and implement a standardized program across all Technology site locations, ensuring consistent service standards and practices.
- Lead regional communication initiatives, striving for uniformity in all operation facets.
- Engage proactively with clients, identifying service improvements and operational efficiencies.
- Guarantee alignment of the Contractor’s values with the Technology site requirements.
- Cultivate a culture that emphasizes quality, accuracy, responsiveness, and integrity.
- Prepare and maintain a Contractor playbook in tandem with the client’s goals.
- Take the helm in emergency preparedness, ensuring readiness at all times.
- Act as a liaison between senior management and program staff, ensuring resource adequacy and compliance.
- Spearhead Technology site’s emergency response teams (SERT), strategizing, leading, and managing operations across multiple sites.
- Foster an environment where Contractor personnel are empowered to meet their objectives.
- Support overall Technology site security functions.
Skills and Competencies:
- Proficient in verbal and written English communication.
- Exceptional organizational and time management capabilities.
- Acute attention to detail.
- Advanced computer proficiency, including presentations, text documents, and spreadsheets.
- Excellent presentation and customer service skills.
- Strong understanding of finances and budgeting.
- Mastery over delegation and resource mobilization.
- Proficient in leading and mentoring security professionals.
Education and Experience Requirements:
- Bachelor’s degree in Business, Operations, or related field required.
- Master’s in Business Administration (MBA) preferred.
- Minimum of 10+ years in operations and customer service-related roles.
- Minimum of 10+ years in corporate security, law enforcement, or asset protection, preferred.
- Strong business development and organizational management skills are essential.
- Demonstrable experience in global operations and team management.
- Prior proven experience in business leadership roles, building programs, and driving toward a mature business model.
- In lieu of educational qualifications, a strong body of tangible work experience will be considered.
Additional Requirements:
- Not-Remote: In-Office required, Santa Clara based.
- Flexibility in work schedules.
- Must be available for quarterly travel.
Special Emphasis:
- Candidates must exhibit an understanding of managing global teams across diverse geographies. The ability to influence and impact without direct authority is paramount. The role demands collaboration with clients and a deep-seated understanding of global operations.
Perks and Benefits:
- Health insurance and 401k plans for full-time positions
- Ongoing paid training programs and career growth opportunities
- Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more
- Pay Range: $150,000 – $200,000 year
PPO 14417
Allied Universal
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