TITLE: Security Manager
POSITION TYPE: Full Time, Exempt
COMPANY: Sharks Sports and Entertainment, LLC
LOCATION: San Jose, CA
REPORTS TO: Vice President, Guest Experience
POSTING DATED: September 8, 2023
Pay Range: The pay range for this role is $75,000 – $85,000 per year.
Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.
Position Overview
The Security Manager is responsible for overseeing the highest level of guest service within a safe and secure environment for our clients, guests, and colleagues during all events. This role will carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. This position is also responsible for the management and day-to-day facility security operations at all events at SAP Center at San Jose and Tech CU Arena. Physical protection responsibilities will include company and guest asset protection during an event, access control systems, video surveillance, documenting policies and procedures around the same and more.
Essential Duties and Responsibilities:
- Spearhead and maintain security protocols and procedures for all events at SAP Center at San Jose and Tech CU Arena
- Act as a liaison with local law enforcement, client representatives, talent/sports team security and outside agencies
- Partner with the Guest Experience Managers to ensure there is collaboration between Security and Guest Experience to ensure exceptional customer experiences
- Serves as Manager on Duty for Guest Experience Department as necessary and Incident Commander as necessary
- Coordinate with fellow event operations department management to ensure all safety and security needs are met during event and non-event times
- Prepare and manage security and event medical budgets to ensure costs are within budget
- Provide recommendations for security plan changes to increase efficiency and maximize resources
- Assist in the review and implementation of crisis and emergency management practices including training and frequent revisions and updates
- Conduct and oversee training and briefings for events and 24/7 security staff
- Oversee relationship and manage the day to day of third-party K-9 detection and event medical service providers.
- Manage the day-to-day operations of the 24/7 Security
- Ensure compliance with NHL security mandates and protocols
- Verify compliance and maintain California Guard Card records
- Train, evaluate, and foster growth and development of Team Members
- Counsel frontline team members on proper job performance and the need to create a positive, safe guest experience for all events (Written and oral)
- Develop and implement onboarding plan, new hire training, on-the-job training, and on-going training for the Security team with a focus on safety, security, and the guest experience
- Develop and recommend for approval policies, procedures and programs designed to enhance the safety and security for all venues
- Lead and direct investigations of accidents, thefts, property loss and unlawful activities
- Troubleshoot and document any event day incidents and/or problems including those affecting clients, guests and colleagues or operating issues
- Advise the Sr. Director, Guest Experience and Security on details for venue security for events
- Maintain and oversee organization CCTV, Access Control, and Incident Management systems
- Hold planning, staffing and operational meetings as required ensuring smooth coordination of activities
- Provide timely and regular reports and information to the Sr. Director, Guest Experience and Security
- Authenticate building compliance with OSHA and other laws
Minimum Qualifications
- Bi-Lingual – preferred
- Bachelor’s Degree required or equivalent combination of education and/or experience
- 4-7 years required of progressively responsible and relevant experience supporting needs of a diverse organization
- Supervisory experience required
- Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work
- Highly responsive to emergencies in a fast paced, time sensitive environment
- Possess the highest integrity and ethical standards
- Demonstrate professionalism, outstanding judgment, and superior customer service in a positive demeanor in the performance of all duties
- Ability to use advanced security technologies as well as medical equipment
- Effective communication skills, both orally and in writing
- Detail oriented – ability to keep accurate and detailed records
- Ability to perform a wide variety of supervisory responsibilities with time-sensitive deadlines
- Establish priorities and organize work; plan and direct the work of subordinate staff
- Demonstrated staff development skills to properly train and develop staff to meet objectives
- Ability to analyze procedures to ensure effectiveness
- Solutions oriented problem-solving mentality and ability
Physical Requirements
- Ability to sit, stand and utilize a computer for extended periods of time
- Communicate via phone and email with a variety of individuals
- Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
- Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
- Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
What We Offer
- Competitive compensation (base salary and variable incentive plan)
- Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
- Pretax Transportation Benefit
- 401K (pre-tax and Roth options)
- Unlimited Paid Time Off
- Minimum of 10 Paid Holidays and Wellness Days per year
- Complimentary or discounted sports and concert tickets
- Other League & partner discounts
- Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
- An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
- Potential for flexible scheduling and telework opportunities
This position is not eligible for U.S. work authorization sponsorship.
Summary:
Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.
We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.
We live, work, and innovate by a set of Pioneering Principles:
T – Team success is more important than individual success
E – Exceptional experience is non-negotiable in everything we do
A – Appreciate others for their diversity and opinions
M – More risk leads to more rewards and expands our comfort zones
T – Trust that all teammates have the best intentions
E – Empower all teammates to make informed decisions
A – Always say what you really mean and do what you say
L – Lead by showing the respect to others you expect from them
We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.
Our Commitment to Diversity, Inclusion & Belonging
Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer
Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.
Notice to Recruiters and Agencies
SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.
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