Event Manager| St. Charles Convention Center

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

This role will pay a salary of $50,000 to $60,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

• Serve as liaison between venue and tenants.
• Explain policies and procedures to tenants and the public.
• Consult with tenants, providing venue’s technical capabilities.
• Prepare venue for client use by obtaining appropriate information and requirements from client.
• Prepare event resumes and scaled room diagrams for distribution to appropriate staff.
• Receive and respond to complaints from clients and the public or refer them to the Director of Events Services.
• Monitor assigned events, as they interface with other events and activities scheduled in the venue.
• Finalize client’s event details.
• Provide catering details for events
• Collect deposits on events.
• Coordinate with sales for additional changes after signed contract
• Assist Exhibitors on-site before event.
• Act as crowd control manager as needed.
• Assure that the event areas are set-up in accordance with lessee agreements, safety, fire, and health codes.
• Make or arrange for last‑minute adjustments in room or equipment set‑ups at the request of lessee and prepare accurate statement of additional charges.
• Functional supervision of all event support staff including Operations Department crews.
• Notify Director of Operations of equipment in need of repair or replacement.
• Prepare event summaries noting attendance, times, significant problems, etc.
• Act as Manager on Duty for the department.
• Provide excellent customer service assistance to internal and external clients.
• Exemplify the SCCC and OVG customer service principles.

• Ability to anticipate the needs of venue tenants.
• Knowledge of operating procedures of a public assembly facility.
• CAD, Ungerboeck or other event management software experience is strongly preferred
• Knowledge of audio visual equipment and its uses.
• Knowledge of terminology used in the convention, trade show, and entertainment industry.
• Principles and methods of setting up and tearing down events and housekeeping/cleaning techniques of a large public facility, exhibiting, and show utilities (i.e., special lighting, booth wiring, compressed air, etc.).
• Skills in planning and coordinating work schedules.
• Ability to work effectively in a service oriented environment.
• Establish and maintain effective working relationships with tenants, other employees, and members of the public.
• Knowledge of laws and regulations pertaining to public assembly facilities security.
• Knowledge of fire and safety regulations.
• Advanced computer proficiency and Microsoft Office products knowledge, to include: Outlook Word, Excel, and PowerPoint
• Identify potential problems and make necessary plans for corrective action.
• Demonstrate supervisory and leadership skills.
• Bachelor’s degree from an accredited university or college with emphasis on management, event management or other related fields.One year of experience in a related field highly desirable. As a unique position with job requirements specifically designed for the convention center application, other characteristics of applicants may be considered in lieu of experience.
• Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days.

Oak View Group