Tour Coordinator

Job Title: Tour Coordinator

Supervisor: Matt Pih

Full-Time Job

The Futureshirts Team.

FUTURESHIRTS is more than merchandise. It’s a place to explore potential, obliterate boundaries, and push out the edges of what can be. The company looks for people who can grow, think, dream, and create. Its culture thrives by embracing creativity, kindness, and service through hard work for the common goal. The brand seeks achievers, leaders, and visionaries. Here at Futureshirts, it’s about each person bringing skills and passion to a challenging and constantly evolving merch business.

Our goal is to provide exceptional client service with complete regard to each of our individual client’s needs and wants. We desire to be at the forefront of touring merchandise services AND we desire to make the entire experience extraordinary to help our clients maximize their brand, image, and revenue.

We aspire to foster a work environment that embraces communication, teamwork and supports our team members at every level. We appreciate that there exists a balance in life which, if properly supported, allows individuals to excel professionally and personally. We are committed to giving 100% support and expect to receive 100% effort from everyone in return. We strive to treat every member of our team, including suppliers, staff, and venues, with respect, cooperation, and understanding. We will always ask how we can do better, and we will exemplify the golden rule.

Mission of the Tour Coordinator

The Tour Coordinator shall endeavor to help make the Futureshirts Touring Department an easy, efficient, and effective service for our clients. The Tour Coordinator will help build, manage, and maintain successful events, tours, and activations alongside the SVP, of Touring, and fellow Tour Coordinators at Futureshirts. The TC will help oversee the management of tours, touring inventories, and logistics, leading to a successful 360° experience for Futureshirts clients and event patrons. The TC is a critical thinker, proficient operator, and multi-tasker. The role requires a focus on accountability in order to delight our clients and turn them into champions of FS. The Tour Coordinator shall continuously evaluate the service provided and strive to make it better.

Job Responsibilities include, but are not limited to:

• Manage and Assist with all things Tour Coordination & Live Events related
• Manage forecasting (projections) and Inventories for assigned tours (including tour pulls and shipments)
• Forecast-determine sizing and order quantities with trends, per heads, and sales historicals
• Provide touring budgets and touring plans prior to launches
• Maintain proper inventories on the tour and in the warehouses
• Supervise product shipping /logistics
• Manage Touring Road Staff and treat Teammates with kindness
• Travel to Live Events on occasion
• Work with the Production team and Account Managers to help make launch dates and touring orders successful
• Work alongside Account Managers in product development, presentation, and tour pricing points
• Manage customer service situations as needed
• Deliver Product to clients locally if necessary
• Maintain the warehouse appearance and cleanliness alongside fellow Coordinators
• Manage international tour production /staffing /shipping /logistics
• Assist the SVP with touring strategies
• Hire “local” vendors, adjust merch contract if negotiable (invite venue or artist to sell)
• Retrieve settlements, cash from venues, and road managers
• Train each representative to follow FS operations & regulations

Client Management:

• Treat clients like family, find a way to keep them happy
• Evaluate Display and storage needs and offer help
• Offer trend knowledge and assist in product line build with Account Managers
• Regularly sit with our leadership and developers to further improve our tour software
• Evaluate, update, and streamline “Deals”
• Make it EASY to sell the service from both a mechanical and experience point of view

Attitude:

• Desire to provide Excellent Customer Service
• Collaborate with all departments delightfully and kindly
• Communicate account issues, business opportunities, and product issues to leadership
• Creative and problem solving
• Desire to mobilize and manage an army of merchandisers across the world
• Discuss future tours, client needs/interests, new designs
• Serve as needed the FS family
• Have an abounding daily passion to make a dent in the world of onsite and touring

Special Requirements/Preferences:

• 5+ Years of experience in touring merchandise
• Excellent interpersonal skills, including written and verbal communication skills.
• AtVenu tour, warehousing, reports, and settlement knowledge
• Comfortable with a fast-paced work environment requiring strong multitasking skills, excellent time management, and organizational skills.
• Candidate possesses a high attention to detail and follow up
• Understanding of the live entertainment business schedules
• Strategic and creative thinker
• Results oriented and self-motivated
• Ability to work under pressure with a professional sense of urgency and care
• Communicates effectively and meets deadlines. Ability to travel to tour launches and high priority events.



NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

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