We are looking for an Executive Briefing Center Coordinator. This person is responsible for general administrative support of the Briefing Program team and visiting customers. The Executive Briefing Center is an integral part of our Marketing and Sales organizations and provides customers with the opportunity to learn more about the company and its product offerings. We host the leadership of our most valued prospects, customers, and partners to understand their strategic priorities. We collaborate in developing the briefing experience, focusing on meaningful conversations and strengthening relationships. Our Executive Briefings occur virtually and/or in person in Santa Clara and other remote locations locally and internationally. We seek an experienced Briefing Specialist who will host a portfolio of Executive Briefings and grow with us as we expand and scale our program.
Duties and Responsibilities
· Manage end-to-end logistics for executive meetings (customers/prospects/partners) to ensure a flawless experience for the customer.
· Help facilitate and organize all EBC meetings, including managing all calendar scheduling, executive speakers, and room preparations.
· As the face of the EBC, serve as the main point of contact for customers, sales teams, and executives for any “day-of” needs.
· Collect all necessary information for each briefing with the account team and ensure the briefing form has been completed in its entirety.
· Manage pre-engagement arrangements before the start of the briefing, which includes the cleaning and setup (meeting logistics – agenda, Zoom invites, feedback forms, name tents, badges, A/V setup, pad/pen, etc.)
· Provide logistical/concierge support for customers and account teams, including dining, transportation, translation service, lodging, and entertainment reservations.
· Coordinate catering orders for all engagements, including the setup/breakdown and cleanup and refresh coffee/drinks in briefing rooms as needed.
· Provide concierge-style service to all customers; meet and greet them as they arrive at reception and escort them to the EBC and their briefing room.
· Handle the distribution and collection of briefing feedback forms, including entering feedback data into the briefing management system and providing results to the account and the speaker team.
· Maintain a professional environment in the Briefing Center.
· Serve as point of contact for security, facilities, A/V, etc.
· Maintain inventory of all supplies and customer schwags.
· Assist the Program Manager/other team members on special projects as needed.
Qualifications:
· Either Associate’s Degree or Bachelor’s Degree required.
· At least 2 years relevant experience
· Detail-oriented, with a proven ability to drive projects to completion
· Familiarity with SFDC, Gcal, Webex, and Zoom. BriefingSource experience will be a plus.
· Experienced with MS Excel/PowerPoint/Doc
· Your co-workers would describe you as an enthusiastic problem-solver.
· Must thrive in a fast-paced, always-changing environment.
· Excellent verbal and written communication skills.
· Exceptional organization skills to juggle many tasks without losing sight of top priorities
· Experience supporting a global organization, including managing time zones.
· Ability to adjust to changing priorities and handle multiple projects at once.
Compensation: $30.00 – $40.00 per hour
Cypress HCM
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