Engagement Manager

JOB SUMMARY

This job description is intended to be a general statement about this job and is not to be considered a detailed assignment. It may be modified to meet the needs of the organization.

This position is responsible for the retention and revenue growth of existing CNECT membership. The Engagement Manager works with customers on a regular basis, navigating complex contract connections, and upselling for greater return. The Engagement Manager proactively engages their member base to ensure satisfaction and identify new product opportunities. This position works in conjunction with sales, contracts, and supplier partners to identify, sell to, and grow CNECT revenue. Actively support the mission of Health Center Partners of Southern California and the social enterprise of CNECT.

ESSENTIAL JOB FUNCTIONS

• Cultivate and grow relationships with supply partners.
• Develop positive working relationships with assigned members through business knowledge in presenting and selling appropriate program-specific business solutions for members.
• Gain understanding of the content of the CNECT solutions presented.
• Utilize CNECT Top Contract Portfolio to include member offering/value .
• Pro-actively reach out to CNECT members to remind them of CNECT value and promote CNECT- identified solutions.
• Maintain consistent contact with members to identify their business needs and present program-specific solutions (products and services) that will result in the member’s business improvement.
• Obtain accounts payable list and other item level details for analysis.
• Conduct business reviews to present business trends and opportunities to increase savings, expand contract utilization and penetration.
• Responsible for aggregate member satisfaction scores across CNECT
• Become a member advocate: clarify, confirm, and resolve member issues as required to increase member satisfaction and ward off competitive threats.
• Work closely with and leverage marketing, and other sales and operations resources, to strengthen member relations leading to the identification and closure of additional program-specific opportunities.
• Contribute to the success of CNECT by providing input to management on tasks, or offerings that can be best utilized by CNECT.
• Contribute to a work climate that facilitates a collaborative team environment.
• Expected 50% travel.
• Other duties, as assigned.

Qualification Skills

• Effective oral and written communication skills.
• Ability to build relationships and influence a variety of audiences at all levels of the Company.
• Strong business acumen and interpersonal skills.
• Strong organizational skills, with the ability to multitask and work on multiple projects with ease and efficiency, while meeting expected deadlines.
• Identifies challenges in managing urgency of projects with the ability to communicate issues before they arise.
• Exceptional team player and able to work professionally and collegially with others, including management, in a fast-paced environment.
• Actively researches more efficient business processes to save time and costs for the Company.
• Strong analytical skills and detail oriented.
• Dedicated to member satisfaction, with the ability to effectively engage members and potential members via phone and email.
• Strong work ethic, while remaining composed and productive under stress.
• Ability to work independently in a fast-paced, autonomous environment.
• Strong computer skills, including proficiency in Microsoft Office and technical understanding of relevant databases/programs.

Education/Experience

• Bachelor’s Degree in Marketing, Business or other related field is preferred.
• 3+ years of B2B customer service experience is preferred.
• Knowledge of the healthcare industry and distribution is preferred.

Physical Requirements

• Ability to sit or stand for long periods of time
• Ability to reach, bend and stoop
• Physical ability to lift and carry up to 20 lbs.

HIPAA/Compliance

• Maintain privacy of all patients, employee and volunteer information and access such information only on as need to know basis for business purposes.
• Comply with all regulations regarding corporate integrity and security obligations. Report Unethical, fraudulent, or unlawful behavior or activity.
• Upon hire and annually attend HCP’s HIPAA training and sign HCP’s Confidentiality & Non-Disclosure Agreement and HIPAA Privacy Acknowledgment
• Upon hire and annually read and acknowledge understanding of HCP’s HIPAA Security Policies and Procedures
• Adhere to HCP’s HIPAA Security Policies and Procedures and report all security incidents to HCP’s Privacy & Security Officer

Job Type: Full-time

Salary: $65,000.00- $85,000.00 per year

Benefits:

• 403(b) Retirement Participation
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• MUST reside in or close to N. Texas area.

CNECT