Social Media Manager

**Must be fully vaccinated and Local to NYC for hybrid model 2x week in Midtown NYC***

Schedule: 35-40 hours a week total but must be open to a flexible schedule to check Social platforms during evenings and weekends

Must Haves:

1. Bachelor’s degree in Marketing, Communications, or a related field.
2. 2-3+ years of experience as a Social Media Community Manager or similar role.
3. Experience in social monitoring and social listening
4. Experience with Sprout & Brandwatch
5. Proficiency in using social media software to monitor online conversations.

Day to Day:

We are seeking an experienced Social Media Community Manager and Crisis Communications Specialist able to work a flexible schedule on weekdays and weekends. The ideal candidate will have strong capabilities in conducting social media scheduling, monitoring, and proactive media listening for a large organization with an international public profile. This role requires a unique blend of critical thinking, communications skills, and technical expertise to assist in managing our online communities and handling crisis communications effectively.

Responsibilities:

1. Schedule and post social media content developed by the editorial and creative teams.
2. Engage with our online community by responding to comments, direct messages, and reviews in a timely and professional manner according to established processes.
3. Monitor and analyze media trends and potential topics of concern using social listening tools.
4. Follow the crisis communication plan for managing or escalating potential risks or negative situations arising on social media.
5. Conduct regular audits across social media accounts to ensure brand consistency and brand style guidelines across all social media platforms.
6. Monitor and report on feedback on social accounts, providing insights to the relevant teams within the organization such as patient relations.

Insight Global