Director of Event Operations

Job Title: Director of Event Operations

Department: Operations

Reports To: General Manager

Supervises: Building Services, Housekeeping, Parking, and Technical Services

FLSA Status: Salaried, Exempt

Compensation:

Range $110,000 to $120,000

General Summary:

Directs and manages the day-to-day activities of the various departments tasked with providing an exceptional event experience to all users of the facility. Responsible for directing the activities of the Building Services, Housekeeping, Parking, and Technical Services activities and managing the Gift Shop and Third-Party Event Related Tenants, as well as the relationship with the exclusive Food & Beverage provider.

Primary Duties and Responsibilities:

Establish goals and objectives for the Event Operations Department.

Establish policies, procedures, and standards to meet the goals and objectives of the Event Operations department.

Establish personnel, budget, equipment, and time programs to meet the goals and objectives of the Event Operations department.

Hires, trains and evaluates all event operations managerial staff. Oversees the hiring, training and evaluation of all event operations personnel. Establishes goals and objectives for direct departments.

Provide Ops support at pre-cons; provide support as Manager on duty. Serve as primary liaison with decorating and other service contractors in the facility.

Direct oversight of implementation of preventive and corrective maintenance for event equipment, special projects.

Review event documents for operational issues. Provide solutions to issues identified. Assure facilities and staff readiness for event support.

Acts as a resource for Sales and Event Management Staff for event based technical inquiries and challenges.

Direct operational oversight for food service operations. Provide solutions to issues identified. Assure facilities and staff readiness for event support.

Collaborate with other directors, review, study, plan, organize, formulate, and implement policies, procedures, and standards for the complex within the framework of ASMG goals and objectives.

Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

Bachelor’s degree in area applicable to facility management, resource management, or the convention/entertainment industries
Five to seven years experience in facility management or supervision, required
Three to five years supervisory experience, required

Skills and Abilities:

Working knowledge of trades

Working knowledge of convention/trade show industry

Demonstrate excellent communication (verbal and written) and inter-personal skills among all levels of staff and clientele, required

Ability to speak, understand, and read standard English, required;

Work effectively with diverse groups of people among all levels within an organization; skill to work effectively as part of a team

Perform leadership role and job tasks effectively despite sudden deadlines and changing priorities

Excellent attention to detail, problem solving and organizational skills

High degree of judgement, discretion and confidentiality

Provide customer service in a professional considerate manner

Excellent record of dependability and reliability

Customer Service experience

Computer Skills:

Intermediate computer skills including ability to create word documents and excel spreadsheets

Certifications, Licenses, Registrations:

None required

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Position may require certifications by law and/or job assignment. Position requires frequent walking, climbing stairs, standing on cement floors, turning, stooping, bending, crouching, kneeling, reaching, pushing and pulling; may be subject to adverse working conditions, dust, grime, noise, fumes, wet floors etc., including weather; may require use of an electric cart; requires irregular and/or extended hours, including weekends, evening, and holidays, determined by event schedule and/or department need; Must posses the ability to lift objects up to 50 pounds to desk level; requires radio usage — 2 way hand held.

Note:

Colorado Convention Center/ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

The essential responsibilities of each position are described under the headings in the job description and may be subject to change at any time due to reasonable accommodation, or other reasons. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who need reasonable accommodation to complete the application process may contact 303-228-8000.

Employment is contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States.
Colorado Convention Center – ASM Global