Client Engagement Manager – Employee Benefits

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firm in the US, is adding an Client Engagement Manager- Employee Benefits to their Corporate Synergies team in Camden, NJ.

Job Summary:

The Client Engagement Manager (CEM) is a client-facing position within our Client Solutions Department. The CEM is critical to the successful implementation, ongoing support and annual renewal of CSG’s Employer and Participant Support Service offerings. Based on the specific services and levels selected/purchased by a client, the CEM operates as the project lead and facilitator for and between the various internal CSG departments, our clients and third party vendors. As such, the CEM will perform all of the necessary tasks to ensure a successful client experience (e.g. lead client discovery sessions, gather requirement documents, define and implement processes, etc.).

The CEM is responsible for coordinating the complete and timely client benefit administration technology and outsourcing implementations, maintenance, and renewals for new and existing clients. Act as the Project Lead on HRIS/Benefits Administration technologies, Total Compensation Statements, and other special Client Solutions projects as needed.

Essential Functions:

1. Strategize with Sales, Account Management and the client to determine exact objectives and timelines or implementation.
2. In order to ensure a successful client engagement, play a defined role and follow CSG’s documented processes as it pertains to CSG’s Employer and Participant Support Services:

• Benefits Administration/HRIS technology
• Enrollment, eligibility, data management and other administrative outsourcing functions
• Other Client Solutions including but not limited to online content and communication, total compensation statements, employee surveys, etc.

1. Project Manage all Client Solution engagements and their deliverables (implementation, configuration, maintenance and renewal)
2. Provide assistance including, but not limited to, creation of technical specifications, creation and execution of test plans for client projects, testing and confirmation of expected results, review of contractual terms to ensure accurate delivery and/or billing of project, etc.
3. Create detailed work plans that identify the activities and resources required to successfully complete the project.
4. Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project
5. Establish a communication schedule to update all stakeholders on the progress of the project
6. Review the quality of the work completed with the project team on a regular basis to ensure that it meets Corporate Synergies’ high standards.
7. Ensure that all outstanding issues that may interfere with successful implementation are quickly mitigated and/ or elevated to the appropriate levels

Competencies and Qualifications:

An ideal candidate will have:

• Bachelor’s degree or education/experience equivalency.
• Minimum of five years of experience with a health and welfare benefits administrator or broker providing account management services and support to clients of 100 employees.
• Strong project management and organizational skills.
• Very strong capabilities in business productivity software, including: Excel, PowerPoint, Word, and Access.
• Solid knowledge in the area of HRO/Benefits Administration (i.e., ability to represent CSG as a functional expert in front of clients.)
• Strong problem solving and decision making capabilities (i.e., ability to make timely, fact based decisions)
• Ability to develop strong relationships, with internal and external stakeholders.
• Strong data administration (ie. Data mapping)
• Strong detail orientation and follow up skills.
• Quality assurance skills, and technology skills as it relates to the industry
• Understanding of programming fundamentals is preferred
• Ability to adhere to process requirements

Disclaimer:

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Equal Employment Opportunity (EEO):

FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.

Benefits:

FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!

Corporate Synergies