Customer Support/Success Specialist – E-Mobility
Piper Maddox has partnered with a technology-first EV charging company building the next generation of solutions to bring the market to 100% mass EV adoption. They are in search of Customer Support/Success Specialists to maintain high-end experiences for both users and clients. This is an opportunity to be a part of a rapidly growing company committed to promoting clean energy.
Responsibilities:
- Navigate various stakeholder relationships from property managers, landlords, installment managers, and more
- Project manage the lifecycle of each support ticket in collaboration with internal and external teams with the goal of improving end users’ overall experience
- Engage with EV drivers or building managers/portfolio owners to resolve reported issues and live-troubleshoot technical problems
- Manage post-sale client relationships from onboarding to renewal and everything in between
Qualifications:
- 2-3 years of professional experience in a client-facing or customer success role
- Previous background in enterprise technology companies or service-oriented businesses
- Genuine passion for the environment and electric mobility
- Experience working in the PropTech or multi-family real estate industry is a plus
Benefits:
- An energetic, high-growth startup environment
- Unlimited PTO
- Health, dental, and vision benefits at no cost to the employee
Piper Maddox
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