Service Operations Manager

Spirax Sarco is seeking a Service Operations Manager in either Houston, TX, Chicago, IL, Allentown, PA or Blythewood, SC who will manage and oversee all facets of the Service Operations Team.

​Summary:

Directly manages a Services Manager, Team Leader, Operations Support team members, and Project Development Engineers. Manages monthly sales forecasts, profit, and utilization to targets. Establishes Service Operations structure, process, and procedures to ensure service work is delivered to a high quality and in a sustainable business model. Work cross-functionally with the organization to maintain alignment on strategic objectives.

Responsibilities:

• Works with the Service Director to set the Service annual Plan by participating in the sales forecasting and budgeting process. (10%)
• Develops and Manages Service Operations Strategy that aligns with overall Service and Spirax Sarco Company Strategy. (45%)
• Sets and Manages Service Operations objectives and targets for technicians, assessment engineers, and office support teams. Provides direct and indirect leadership. (45%)
• Manages directly a Service Manager, Service Team Leader, Operations Support team, and a Project Development Engineer.
• Hires, trains, and provides mentorship to the team.
• Provides resources and learning opportunities as needed to develop staff.
• Accountable for profit and loss (P&L) for Service Operations.
• Manages monthly profit/loss reviews and implements corrective actions.
• Ensure all data and reporting are accurate.
• Implement a safety-first culture. Assists in the development of marketing, sales support, and operational tools for Services.
• Responsible for implementing processes and tools required to improve Service Maturity Score.
• Manage day to day operations to ensure quality service deliverables.
• Responsible for managing and reporting on key metrics. Example: sales revenue actual and forecast, utilization actual and forecast.
• Prepares and distributes various business reports, and correspondence.
• Support service contracts as required and approve quotes/contracts based on Delegation of Authority.

Qualifications:

• Bachelor’s degree in Business, Engineering, or related field.
• 7-10 years of industry experience or an equivalent combination of education and experience
• Prior Management experience required.
• Working knowledge of computer applications including spreadsheets, word processing and presentations.
• Microsoft Office 365 – SharePoint, PowerBi, Excel
• Service ERP Systems (JDE is a plus)
• Salesforce CRM and scheduling (is a plus)
• Must possess valid driver’s license and be able to operate motor vehicle.

Spirax Sarco USA