Sr. Product Manager

The Home Depot

Sr. Product Manager

6-Month Contract to Hire

Remote

Position Overview:

We are seeking a motivated and experienced Customer Communications Platform Specialist to join our team and play a pivotal role in evolving our customer communications platform. As we strive to transform our platform into a scalable solution, your expertise will be instrumental in enabling internal stakeholders to independently fulfill their communication needs across various channels, such as email, SMS, push notifications, and voice. Your focus will be on refining the architecture, integrations, compliance governance, brand voice, and providing monitoring tools throughout the customer journey.

Responsibilities:

Collaborate with cross-functional teams to enhance our customer communications platform, making it more user-friendly and efficient for internal stakeholders.

Drive the evolution of the platform’s architecture, ensuring scalability and flexibility to accommodate growing communication demands.

Integrate various communication tools, content management systems, template editors, email sending mechanisms, and analytics dashboards to streamline the communication process.

Establish and maintain compliance standards for communication content, ensuring alignment with brand voice and legal requirements.

Provide support to internal customers (stakeholders) as they leverage the platform to create personalized and impactful communication experiences for Home Depot’s online and in-store customers.

Monitor and analyze communication data throughout the customer journey, utilizing insights to refine strategies and enhance overall communication effectiveness.

Qualifications:

Previous experience in communication-related integrations, content management, template editing, email campaigns, and analytics dashboard setup.

Proficiency in working with tools like Salesforce and other relevant communication platforms.

Strong understanding of B2B communication dynamics and the ability to collaborate effectively with internal stakeholders.

Familiarity with product operations processes and a holistic approach to problem-solving.

Generalist mindset with the capability to adapt and learn in a dynamic environment.

Excellent communication skills to facilitate effective cross-functional collaboration.

Prior experience in supporting diverse teams, such as supply chain, is a plus.

Business Objectives:

Contribute to the acceleration of funding initiatives by optimizing the customer communications platform.

Drive enhancements in content management systems to make content searchable and readily accessible.

Revitalize existing communication platforms, ensuring they align with evolving business needs.

Provide essential support to various teams, such as supply chain, through effective communication strategies.

Location:

This position offers the flexibility to work remotely and accommodate EST hours to align with team collaboration needs.

Contract with Potential to Hire:

This role is initially offered on a contract basis with the potential to transition into a permanent position based on performance and mutual agreement.

The Home Depot