Open Jobs:
The Home Depot
Sr. Product Manager
6-Month Contract to Hire
Remote
Position Overview:
We are seeking a motivated and experienced Customer Communications Platform Specialist to join our team and play a pivotal role in evolving our customer communications platform. As we strive to transform our platform into a scalable solution, your expertise will be instrumental in enabling internal stakeholders to independently fulfill their communication needs across various channels, such as email, SMS, push notifications, and voice. Your focus will be on refining the architecture, integrations, compliance governance, brand voice, and providing monitoring tools throughout the customer journey.
Responsibilities:
Collaborate with cross-functional teams to enhance our customer communications platform, making it more user-friendly and efficient for internal stakeholders.
Drive the evolution of the platform’s architecture, ensuring scalability and flexibility to accommodate growing communication demands.
Integrate various communication tools, content management systems, template editors, email sending mechanisms, and analytics dashboards to streamline the communication process.
Establish and maintain compliance standards for communication content, ensuring alignment with brand voice and legal requirements.
Provide support to internal customers (stakeholders) as they leverage the platform to create personalized and impactful communication experiences for Home Depot’s online and in-store customers.
Monitor and analyze communication data throughout the customer journey, utilizing insights to refine strategies and enhance overall communication effectiveness.
Qualifications:
Previous experience in communication-related integrations, content management, template editing, email campaigns, and analytics dashboard setup.
Proficiency in working with tools like Salesforce and other relevant communication platforms.
Strong understanding of B2B communication dynamics and the ability to collaborate effectively with internal stakeholders.
Familiarity with product operations processes and a holistic approach to problem-solving.
Generalist mindset with the capability to adapt and learn in a dynamic environment.
Excellent communication skills to facilitate effective cross-functional collaboration.
Prior experience in supporting diverse teams, such as supply chain, is a plus.
Business Objectives:
Contribute to the acceleration of funding initiatives by optimizing the customer communications platform.
Drive enhancements in content management systems to make content searchable and readily accessible.
Revitalize existing communication platforms, ensuring they align with evolving business needs.
Provide essential support to various teams, such as supply chain, through effective communication strategies.
Location:
This position offers the flexibility to work remotely and accommodate EST hours to align with team collaboration needs.
Contract with Potential to Hire:
This role is initially offered on a contract basis with the potential to transition into a permanent position based on performance and mutual agreement.
The Home Depot
The Manager, Media oversees all aspects of traditional and digital investments for national and regional advertising and is a key influencer on corporate omni-channel strategy. Responsible for working with key stakeholders and business/initiative leaders across the enterprise to understand specific customer, business and communication goals as well as oversee the creation and execution of omni-channel plans within the context of the overall marketing mix. Analyzes industry trends, channel results and business environment to improve strategies and plan recommendations. Manages omni-channel budget and supports channel measurement, results reporting and insights. Helps direct agency planning, buying and activation for areas of responsibility.
Major Tasks, Responsibilities & Key Accountabilities:
- 10% Budget Management – Budget management and stewardship of omni-channel investments
- 15% Channel Expertise – Partner with omni-channel partners, key stakeholders and business/initiative leaders across the enterprise to develop channel recommendations that support key customer, business and marketing goals and objectives
- 20% Direct Omni-Channel Plans – Help direct media agency and/or supervise direct reports on creation and execution of department-level omni-channel plans
- 10% Reporting & Learning – Support the analysis of reporting on channel performance and audience behaviors and incorporate learnings into current and future planning
- 25% Stakeholder Relationship Management – Develop and maintain strong relationships with key omni-channel stakeholders and business/initiative leaders across the enterprise
- 20% Test & Learn – Test and learn new and emerging omni-channel trends/opportunities that will help support frictionless customer experiences, drive our business and create competitive advantage
Nature and Scope:
This position typically reports to Sr Manager, Media
Environmental Job Requirements:
Environment:
1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelors degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience:
5 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications:
- Omni-channel agency planning/buying experience
- Previous client-side omni-channel planning experience
- Previous leadership, mentoring and/or coaching experience
- Retail/multi outlet advertising experience
- Master’s Degree
- Strong leadership abilities, experience supporting/mentoring team members and proven track record of building cross-functional work relationships, both internally and with external agency and platform partners
- Highly organized with an ability to combine strategic direction with hands-on tactical execution
- Strategic thinker with demonstrated ability to conceptualize and build integrated omni-channel plans
- Strong presentation skills with ability to gain alignment on recommendations
- Must be proficient in Excel/Word/Powerpoint computer programs
- Must be able to manage and prioritize multiple tasks/responsibilities; must be organized and a strong communicator; may be involved in some mildly difficult situations
- Working knowledge of marketing, finance, advertising, merchandising and operations; builds effective partnerships throughout the organization
- Partners with omni-channel strategy leads and stakeholders to set strategic, long-term planning; thinks outside of the current day-to-day environment to create a vision of what the future looks like for our customers
Knowledge, Skills, Abilities and Competencies:
- Decision Quality
- Collaborates
- Drives Engagement
- Ensures Accountability
- Plans and Aligns
- Communicates Effectively
- Customer Focus
- Develops Talent
- Drives Results
- Manages Conflict
Pay Rate: –
The Home Depot