Provider Communications Program Manager

Why This Role is Important to Us

This role will report to the Director of Provider Relations and will support the ongoing implementation and evolution of CCA’s enterprise-wide Provider communications strategy.

The Provider Communications Manager is an essential contributor to CCA’s Provider Communications function responsible for planning, creating, implementing, tracking, and evaluating strategies and materials for the provider partner audiences.

The manager will oversee development of all communications to in-network providers. This individual will also be responsible for the development of provider orientation materials, documentation and tracking of provider relations policies and procedures and other supporting workflows and documents needed to support team operations.

What We’re Looking For

Required:

Bachelor’s Degree or equivalent experience.

Required:

3 years of program/ project management experience in provider communications or provider engagement within the healthcare sector.

Required:

Demonstrated track record in the following technical skills:

• Excellent communicator including writing, editing, and presentation skills with meticulous attention to detail, creativity, quality, and timeliness
• Strong project management capabilities and ability to manage multiple, simultaneous projects that vary in scope and complexity
• Ability to work independently and as a team member
• Ability to manage cross-functional teams through collaboration
• Strong process improvement skills; dedication to continuous learning and improvement
• Comfort with ambiguity and ability to adapt to change
• Experience working with Microsoft Office programs, with intermediate Excel skills

Preferred:

• Basic InDesign skills preferred

Required:

English

What You’ll be Doing

• Manage the development and implementation of Provider communications efforts related to CCA operational and strategic priorities:
• Manage development of new and updates to existing provider-facing communications, including web content, operational policies and processes, and other administrative updates.
• Serve as project manager for all provider communications efforts, including large-scale projects such as the SCO/ONC and MAPD Provider Manuals, Website updates, medium-scale projects such as the SCO/ONC and MAPD Provider Welcome Guides and the quarterly Provider E-Newsletter and smaller-scale projects such as letters, other communications and provider orientation materials.
• Convene and oversee project specific cross functional work teams
• Develop and manage project plans, timelines, approvals and deliverables
• Work closely with business leaders across the organization to develop messaging and core content
• Partner with marketing to ensure alignment on branding, strategy, design, and content
• Act as primary liaison with external vendors
• Provide guidance to Provider-facing teams (Provider Services, Claims Operations, Contracting etc.) on the development and implementation of specific communications.
• Provide guidance and oversight on transactional provider communications for business owners throughout the organization
• Stand-up standardized process for development and approval of all transactional communications throughout the organization
• Maintain inventory of all Provider communications
• Develop and manage system for tracking all communications being delivered to CCA providers from the organization.
• Store all provider communications on the shared drive and on CommonGround.
• Develop routine internal reporting mechanism of provider communications activities to keep both leadership and provider facing teams apprised of messaging and timelines.
• Manage vendor communication relationships and budgets.

Support Director of Provider Relations with any additional projects or tasks as needed

Commonwealth Care Alliance