Member Engagement Manager

POSITION: Member Engagement Manager

COMPANY: North Shore Chamber of Commerce

REPORTS TO: Executive Director 

OVERVIEW:

The Member Engagement Manager works closely with top leaders of business organizations

in the area. The position initiates a communication strategy with members from the time they join, through their first year with The Chamber. Contact objective is to learn more about a member’s needs or challenges and drive opportunity to deliver value on their investment. Daily work has a great variety of inbound/outbound connections via phone, email or in-person visits. Success necessitates weekly management of administrative and data entry responsibilities and frequent collaboration with internal North Shore Chamber team members and divisions.

At the core – this role is about:

• Building relationships with local business leaders and executives
• Initiating a pro-active response and approach to understand each business members  needs
• Assisting member businesses to access helpful resources or information
• Demonstrating passion for North Shore communities as a world-class area to build a business, work and live

Flexible Work Schedule – Salary /Full Time (40 hours a week minimum) 

Salary range: $40,000-$45,000

• Team members have the opportunity for an annual performance bonus based on new business recruitment.

PRIMARY DUTIES

Welcome and Onboard New Members

Execute timely correspondence with new members including initial welcome call to identify

member expectations and fulfill any additional connections to the chamber resources.

Make thoughtful introductions to other North Shore Chamber divisions or known resources. Database management to capture all communications and related data pieces to support best member service. Coordinate outbound materials. Curate monthly newsletters and events for the Chamber. 

Activities to Retain Members:

Manage monthly call list of members, four months out from renewal. The purpose is to have

general check-in and deliver assistance as needed. Continue engagement outreach into 2nd and 3rd years of membership. Lead newly launched Member Appreciation Tour & Activities. Work with the Executive Director to identify members who are in priority need for high-touch customer service visits. Data maintenance and tracking to assess effectiveness of retention schedule of activities.

• Attend all Chamber Events (i.e., membership luncheons, Business after Hours and Ribbon Cutting/Grand Openings, etc). 
• Attend and assist on other community events. 
• Contact members assigned on monthly call lists in a prompt and friendly manner reminding them of luncheons, Business after Hours and other special events.
• Greeting and welcoming members at events.
• Recruiter non-members to attend Chamber functions and encourage them to join!
• Engage with Chamber’s social media by liking, sharing, and commenting!

Member Benefit Programs

Drive members to utilize one another, and any other resources we may have for them.

Develop a list of prospects with the Executive Director to keep a warm pipeline

of leads for this program.

Events/Marketing

Work with the Executive Director to schedule and execute monthly chamber events and the annual meeting. 

Use social media channels daily  to connect and promote members in the news, milestones or events. Maintaining an active social media presence on LinkedIn. Manage and coordinate ribbon cutting requests from members.

Required Assets & Skills:

· Professional demeanor and comfortable speaking with CEOs and top executives

· Highly energetic, enthusiastic, friendly, poised and outgoing

· Organized, detail-oriented, able to meet deadlines and establish priorities

· Strong customer focus and sense of urgency to resolve issues quickly

· Exceptional written, verbal and presentation skills

· Personable and courteous in working relationships with colleagues, members and the public

· Ability to adapt and overcome new or last-minute tasks that may occur

· Proficient in Gmail,  Zoom, Quickbooks, Word and Excel, and aptitude to learn a custom membership database

Qualifications:

• Minimum 3 years’ experience working in a professional business setting
• HS Diploma Required
• Demonstrated job history in customer service/sales preferred
• Valid driver’s license and vehicle

WORKPLACE AND BENEFITS

• Team members have the opportunity for an annual performance bonus.
• We offer a flexible work style that each team member designs with their manager.
• Getting Out of Office or Away from your Screen: This position will occasionally take you out of the office – to meet at client’s locations in the North Shore of Milwaukee. You will need to utilize your own transportation, with mileage reimbursed.
• All staff can expect to attend events outside of their own responsibility/division to support the organization’s efforts (roughly one per month; some are before or after hours).
•  Professional development programs through the North Shore Chamber or other associations
•  Attend a wide variety of informational and networking events

ABOUT THE NORTH SHORE CHAMBER OF COMMERCE

Welcome to The North Shore Chamber of Commerce (NSCOC), formerly known as GABA, the Glendale-Area Business Association. We’re a chamber organization designed by area businesses…for local businesses in the North Shore and beyond.In designing NSCOC, hundreds of local businesses shared data on what they’d like to see from the new business chamber. With an overwhelming consensus, businesses asked for: NETWORKING OPPORTUNITIES, MARKETING TOOLS, PROFESSIONAL DEVELOPMENT, OUTREACH AND COMMUNITY SERVICE, BUSINESS RESOURCES

NSCOC is operated by an impressive volunteer Board of Directors. The primary funding will come from membership fees. Additional funding will derive from event registrations, advertising co-op projects, professional development courses, and sponsorships. The North Shore Chamber is the only chamber within the seven North Shore communities that is a sanctioned chamber by the City of Glendale, State of Wisconsin, and The US Chamber of Commerce. The North Shore Chamber of Commerce (NSCOC) is a non-profit 501c(4) organization. All are welcome to join the North Shore Chamber of Commerce (NSCOC)!  We focus our initiatives on Milwaukee’s Seven North Shore Communities: Bayside, Brown Deer, Fox Point, Glendale, River Hills, Shorewood, Whitefish Bay, and Beyond.

Ability to commute/relocate:

Milwaukee, WI 53209: Reliably commute or planning to relocate before starting work

(Required)

MISSION

To improve the NORTH SHORE of  Milwaukee as a place to invest capital, create jobs and grow businesses.

PURPOSE

To serve as the pro-business advocate, lead effective collaborations that help grow the region’s economy, and provide members with networking, business and professional development opportunities.

North Shore Chamber of Commerce- MKE