Operations and Community Engagement Manager at Bubbles 900 N Michigan

SITE MANAGER AT 900 SHOPS

POSITION: SITE MANAGER AT 900 SHOPS

REPORTS TO: DIRECTOR OF FINANCE AND OPERATIONS

FLSA STATUS: Exempt

Position Summary: This position is responsible for managing the 900 N Michigan location of Bubbles Academy, which includes (but is not limited to) building community, driving class enrollment, managing front office operations and the art department, managing staff scheduling and performance, developing and nurturing partnerships with outside partners and vendors.

ESSENTIAL FUNCTIONS:

● Physical Requirements: lift up to 50 pounds; stand, twist, and bend for extended periods of time including kneeling; move, and/or set up tables, large foam climbers, boxes with art supply shipment, etc.; utilize stairs and/or ladders to access parent lounge and attic areas where we store supplies and equipment; ability to discern audible sounds such as program music as well as for the safety of the children be able to hear children and see children.

● Observes and follows all company rules and policies, including anti-harassment policies.

● Upholds Bubbles Academy’s mission statement.

JOB FUNCTIONS

• Sets and models core standards for Office Operations, including:
• Opening and closing
• Organization and cleanlinessCustomer service standardsRegistration policies and standardsCleaning schedulesFrequent space walks to check for cleanliness
• Manages retail area and drop-in art
• Manages retail staff and acts as liaison for teachers at 900 location, including staffing and scheduling for all shifts
• Coordinates weekend events to create an exceptional experience for families
• Constantly acts on improving the Bubbles Academy experience for staff and families
• Oversees drop-in art coordination, offering project feedback and ensuring fiscal responsibility in supply ordering
• Conducts weekly inventories and purchases general supplies and/or equipment as required
• Registers families and provides support when presented with policy questions
• Proactively recommends classes to new and current families, following up to drive enrollment in classes
• Communicates with director team to provide insight about class schedules and requests from families
• Maintains thorough records of all cash flow, registration, and attendance
• Works closely with Director of Operations to continually improve processes to support business growth
• Works with other Managers and Lead Teachers to ensure smooth day-to-day flow of operations
• Seeks out, develops, and nurtures partnerships with other 900 shops, local hotels, businesses, parent groups, retailers, and other small businesses to continually develop and grow events, classes, and promotions with the intent of increasing awareness and enrollment

Knowledge, Skills, and Abilities

● Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping

● Knowledge of modern business communication, including style and format of letters, contracts, emails, and reports

● Skill to type at least 30 words per minute

● Ability to establish priorities, work independently, and proceed with objectives without supervision

● Ability to handle and resolve recurring problems

● Strong interpersonal communication skills

● Experience in developing and executing creative and innovative art projects

Credentials and Experience

● Experience with children in a preschool or equivalent setting

● Degree from a four year college

● Two years related experience or equivalent combination of education and experience. 

Special Requirements:

● Able to work overtime, holidays, and weekends as requested by the needs of the position.

Bubbles Academy