Product Program Manager – Disputes and Settlement

Job Posting Title: Product Program Manager

What does a successful Product Program Manager do at Fiserv?

Fiserv is a world-class data and analytics organization delivering the next generation of powerful data insights and decisioning solutions to financial institutions, fintech, consumer/business credit bureaus, government agencies and merchants.

As a Manager of the issuer solution Optis Disputes product you will ensure that Fiserv delivers best-in-class software solutions to enable key stakeholders in the payment disputes process to avoid or to better-resolve disputes. In this role you will ensure our solutions maximize revenue and improve operational efficiency through charting and executing on the product roadmap, business plan and commercialization of Optis Disputes.

What you will do:

You will be responsible for participating in, tracking and managing the full lifecycle management of Optis Disputes, from requirements writing through crafting executive-level updates on product progress toward objectives.

• Utilize market research, evaluate technology trends and capabilities, and translate client and compliance needs into product objectives, requirements and an execution plan.
• Lead cross-functional teams to ensure that we are executing against our roadmap focused on specific success metrics including financial targets, product adoption, client satisfaction, and compliance coverage.
• Influence, chart, and deliver the product roadmap execution plan and strategic initiatives to drive the enhancement and development of Optis Disputes leveraging market trends analysis, competitive analysis, design thinking, user experience definition, compliance requirements, and client feedback.
• Collaborate across the organization to identify and track operational metrics that will enable us to effectively manage the product lines with a focus on client and business value creation.

What you will need to have:

• Bachelor’s degree in information science, engineering, business or a related field required.
• 7+ years of experience in product management or management consulting
• 2 – 5 years of experience in the Payments Industry

What would be great to have:

• Knowledge and experience of product management best practices spanning product development, product management, pricing and go-to-market.
• Experience with supporting the disputes process, including processor integration, preferred.
• Experience working in the Financial Services Industry

Perks at work:

• We’re #FISVProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Fiserv