Title:Meraki Executive Briefing Experience Manager
Location:San Francisco, CA (Hybrid)
Contract: 6+ Month
Job Description
THIS POSITION IS POSSIBLE TEMP TO PERM
A successful Executive Briefing Experience (EBX) presents opportunities for relationship building, contributes to business results, and allows us to gain customer insights that might advise future strategies and solutions. You will have the opportunity to help co-create and craft the future of the Meraki EBX Program and contribute to the growth and scale of the program.
Responsibilities
As the EBX Coordinator, your role will be a balance of developing, and delivering outstanding customer briefing experiences for our customers, partners and strategic prospects, while also managing the operational aspects of the program.
You will work closely with the Meraki EBX program managers, account teams, and other key stakeholders throughout Meraki and Client. You will be responsible for developing and implementing new process improvements, program materials for sales, improved communication strategies, and manage consistent reporting of the program’s metrics and achievements. Additionally, you may be asked to get involved in assisting in other customer facing marketing activities both globally and specific to the region.
Responsibilities
Responsible for general administrative support of Briefing Program team and visiting customers
Generate reports on briefing metrics and measures
Maintain inventory of all supplies and customer giveaways
Provide concierge-style service to all customers; meet and greet customers as they arrive at reception and escort them to their briefing room
Be present at and alert during briefings, reading the room and bringing snacks or water as needed
Organize internal meetings and events other than briefings that take place in the Briefing Center
Personalize customer collateral and welcome screens
Provide logistical/concierge support for customers and account teams if needed including dining, transportation, lodging, entertainment
Manage vendor relationships with catering, hotels, transportation, gifts
Coordinate with security and reception desk. Greet clients and bring them to the dedicated space
Serve as point of contact for security, facilities, A/V, etc.
Refresh all marketing collateral and maintain inventory
Update the briefing schedule on a daily basis and share it with lobby receptionist
Collect any necessary information for customer engagements with the account team (time, date, catering, hotels, special requests, etc.)
Prepare all customer and account team name badges
Coordinate the ordering of catering for all engagements including the setup/breakdown and cleanup
Manage all catering procurement details (coordination for delivery, collection of receipts, and recording billing information)
Process all facility related expenses and reconcile regularly
Handle the distribution and collection of briefing feedback forms, including entering feedback data into the briefing management system and providing results to the account team
Manage pre-engagement arrangements prior to the start of the briefing, which includes the cleaning and setup (meeting logistics agenda, feedback forms, name tents, badges, A/V setup, pad/pen, etc.)
Refresh coffee in briefing rooms as needed
Assist with any ad hoc customer or account team requests (local restaurants, hotels, theaters, events, etc.)
Participate in regular meetings with EBX PM to discuss upcoming engagements
Maintain relationship with Facilities management to address facility-related issues or needs (plants, light bulbs, AV maintenance, replacement, etc.)
Manage kitchen including daily cleaning, maintenance and inventory; may also require stocking beverages, snacks and supplies on a regular basis
Work with Facilities management to ensure the space meets expectations with regard to appearance, cleanliness, functionality and overall quality experience
Assist Customer Marketing Team on special projects during times of low EBX volume
Update and manage the distribution of EBX program materials through various channels
Manage the briefing tool (BriefingSource) to ensure the tool is updated, and relevant to the program
This role will be required to be in San Francisco for in-person customer briefings and will be remote the rest of the time
Candidates must meet the minimum requirements outlined.
MINIMUM REQUIREMENTS: (“Must have” Qualifications)
Attention to detail
Professional appearance and manner
Ability to work effectively with people at all levels
Ability to deal with last-minute changes and deadlines while showing grace under pressure
Strong interpersonal and customer service skills
Ability to prioritize and manage multiple tasks simultaneously
Strong verbal and written communication skills
DESIRED SKILLS/QUALIFICATIONS/SYSTEM EXPERIENCE: (“Nice to have Qualifications”)
Willing to do “whatever it takes’ in the interest of a world class customer and account team experience.
Demonstrated ability to problem-solve
Strong administrative skills
Intermediate Microsoft Office Suite skills
Ability to work independently with minimal supervision
Demonstrated ability to work in a fast-paced work environment
Additional Role, Initiative And Group Information
You will work closely with the Meraki EBX program managers, account teams, and other key stakeholders throughout Meraki and Cient. You will be responsible for developing and implementing new process improvements, program materials for sales, improved communication strategies, and manage consistent reporting of the program’s metrics and achievements. Additionally, you may be asked to get involved in assisting in other customer facing marketing activities both globally and specific to the region.
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