WinMax

Title:Meraki EBC Manager

Location: San Francisco, CA (hybrid)

Contract: 6+ Month

Job Description

You will have the opportunity to help co-create and craft the future of the Meraki EBC Program and contribute to the growth and scale of the program.

Responsibilities

You will work closely with the other EBC PM, account teams, and key stakeholders within Client. You will be responsible for developing and implementing new process improvements, program materials for sales, improved communication strategies, and manage consistent reporting of the program’s metrics and achievements. Additionally, you may be asked to get involved in assisting in other customer facing marketing activities both globally and specific to the region.

Responsibilities

• Responsible for general support of Briefing Program team and visiting customers
• Manage the calendar and set up meetings
• Provide logistical/concierge support for customers and account teams if needed including dining, transportation, lodging, entertainment
• Participate in regular meetings with EBC PM to discuss upcoming engagements
• This role will be required to be in San Francisco for in-person customer briefings and will be remote the rest of the time

Candidates must meet the minimum requirements outlined.

MINIMUM REQUIREMENTS: (“Must have” Qualifications)

• At least 5 years of EBC experience
• Professional appearance and manner
• Ability to work effectively with people at all levels
• Ability to deal with last-minute changes and deadlines while showing grace under pressure
• Strong interpersonal and customer service skills
• Ability to prioritize and manage multiple tasks simultaneously
• Strong verbal and written communication skills

DESIRED SKILLS/QUALIFICATIONS/SYSTEM EXPERIENCE: (“Nice to have Qualifications”)

• Briefing Source Knowledge
• Willing to do “whatever it takes’ in the interest of a world class customer and account team experience.
• Demonstrated ability to problem-solve
• Strong administrative skills
• Intermediate Microsoft Office Suite skills
• Ability to work independently with minimal supervision
• Demonstrated ability to work in a fast-paced work environment

WinMax

Title:Executive Assistant

Location: San Jose,CA (Hybrid)

Contract: 5+ Month

Job Description

Client, Inc., has an immediate need for a talented Executive Assistant to provide administrative support backup coverage to C-Suite executives and various levels of professionals. Client seeks the best and brightest candidate who is driven, values professional relationships complimented by creativity and teamwork. Further, the right candidate will have demonstrated progressive success as an Executive Assistant supporting dynamic, senior-level executives in a fast-paced, high-tech environment.

Must be competent in performing tasks with minimal direction and willingness to handle a wide variety of situations, as well as competing priorities with a great attitude and sense of humor. Must have outstanding time management and organizational skills, relying on expertise and sound judgment to plan and accomplish goals. Must be able to exercise discretion, independent judgment and capable of analyzing and solving complex and abstract requests to meet deadlines and expectations for support.

This position is expected to involve a high degree of confidentiality, creativity, latitude, flexibility, and availability for effective and efficient performance for support required.

Major Duties And Responsibilities

Provide diverse, routine to complex administrative support with keen ability to foresee and anticipate the needs of the executive and organization to optimize their time and take a proactive role to anticipate, identify and initiate/facilitate thoughtful solutions.

Manage and maintain highly complex and changing calendars, schedule appointments, meetings, and organizational functions.

Key liaison for the group and on-the-job contacts including internal and external customers, internal company executives, parent company executives, trade associations, community, and political representatives.

Manage a wide range of critical tasks and projects including research, contract database and entity maintenance administration, retention of records and other operations programs.

Make detailed and complex global travel arrangements, including obtaining passports and visas.

Compile, prepare and process executive’s expense reports through Expensify program. Screens all incoming correspondence and determines if executive action is needed.

May arrange organization events and offsites, plan programs and small events for meetings and entertainment of visitors.

May initiate and facilitate meetings, take meeting minutes and manage / track action items.

May draft and prepare routine and advanced correspondence including emails, letters, memoranda, meeting minutes, summaries, and reports. Review outgoing correspondence for accuracy, format consistency, signatures, and conformance with executive procedures.

May create POs and process invoices in e-billing systems.

Anticipate and/or identify needs and issues within the organization and proactively initiate and/or facilitate solutions.

Use political savvy and sophistication to filter through and facilitate actionable items.

Work closely with executives, administrative staff, employees, and teams creating and maintaining working relationships.

Performs other functions such as greeting guests, organizing and filing confidential files and records systems of the organization, preparation of recurring internal reports, maintaining contacts/customer database, etc.

Demonstrate a broad company knowledge which includes corporate policies and procedures, organizational structure, business strategies, corporate goals, products, services, customers, and competitors.

Play an active role in creating a safe and healthy workplace and comply with all applicable safety and health compliance.

Provide administrative support and cross-coverage to manager, executive assistants, and administration staff, as necessary.

Other Duties As Required.

Required Profile (education, experience):

BS or BA with 8+ years of experience supporting C-Suite executives or equivalent experience with at least 4 years’ working within a highly demanding fast-paced oriented environment.

Exceptional calendar management. organizational and time-management skills.

Exceptional communication skills, verbal and written.

Proven skills analytically with abstract problem-solving.

Exceptional professionalism, soft-skills and being a team player.

High level of integrity with a humble nature; fully capable to be proactive, take initiative, manage, and oversee various projects from multiple management being highly proactive, detailed oriented, self-motivated, adaptive, and creative.

High level of work ethics, integrity, confidentiality, and flexibility.

Highly proficient in the MS Office suite (Word, Excel, PowerPoint, Outlook, Project) and Google Drive.

Must be highly flexible with time and schedule; able and available to come to work early and/or stay late with minimal advance notice.

Strong key competencies skills: Customer Focus, Approachability, Integrity and Trust, Dealing with Ambiguity, Interpersonal Savvy, Learning on the Fly, Organizational Agility, Peer Relationships, Safety.

Preferred/Assets Profile (skills, Experience, Education)

Experience assisting within a corporate environment.

Experience using such as Concur, Jira, Zoom, DocuSign, NetSuite, E-Billing, etc.

Experience in a highly demanding fast-paced start-up environment.

Experience in working with a diverse multi-cultural environment.

Highly driven to succeed.

Must be reliable and able to work independently.

Demonstrates a broad company knowledge which includes best practicing corporate policies, procedures, guidelines, and organizational structure.
WinMax

Title:Meraki Executive Briefing Experience Manager

Location:San Francisco, CA (Hybrid)

Contract: 6+ Month

Job Description

THIS POSITION IS POSSIBLE TEMP TO PERM

A successful Executive Briefing Experience (EBX) presents opportunities for relationship building, contributes to business results, and allows us to gain customer insights that might advise future strategies and solutions. You will have the opportunity to help co-create and craft the future of the Meraki EBX Program and contribute to the growth and scale of the program.

Responsibilities

As the EBX Coordinator, your role will be a balance of developing, and delivering outstanding customer briefing experiences for our customers, partners and strategic prospects, while also managing the operational aspects of the program.

You will work closely with the Meraki EBX program managers, account teams, and other key stakeholders throughout Meraki and Client. You will be responsible for developing and implementing new process improvements, program materials for sales, improved communication strategies, and manage consistent reporting of the program’s metrics and achievements. Additionally, you may be asked to get involved in assisting in other customer facing marketing activities both globally and specific to the region.

Responsibilities

Responsible for general administrative support of Briefing Program team and visiting customers

Generate reports on briefing metrics and measures

Maintain inventory of all supplies and customer giveaways

Provide concierge-style service to all customers; meet and greet customers as they arrive at reception and escort them to their briefing room

Be present at and alert during briefings, reading the room and bringing snacks or water as needed

Organize internal meetings and events other than briefings that take place in the Briefing Center

Personalize customer collateral and welcome screens

Provide logistical/concierge support for customers and account teams if needed including dining, transportation, lodging, entertainment

Manage vendor relationships with catering, hotels, transportation, gifts

Coordinate with security and reception desk. Greet clients and bring them to the dedicated space

Serve as point of contact for security, facilities, A/V, etc.

Refresh all marketing collateral and maintain inventory

Update the briefing schedule on a daily basis and share it with lobby receptionist

Collect any necessary information for customer engagements with the account team (time, date, catering, hotels, special requests, etc.)

Prepare all customer and account team name badges

Coordinate the ordering of catering for all engagements including the setup/breakdown and cleanup

Manage all catering procurement details (coordination for delivery, collection of receipts, and recording billing information)

Process all facility related expenses and reconcile regularly

Handle the distribution and collection of briefing feedback forms, including entering feedback data into the briefing management system and providing results to the account team

Manage pre-engagement arrangements prior to the start of the briefing, which includes the cleaning and setup (meeting logistics agenda, feedback forms, name tents, badges, A/V setup, pad/pen, etc.)

Refresh coffee in briefing rooms as needed

Assist with any ad hoc customer or account team requests (local restaurants, hotels, theaters, events, etc.)

Participate in regular meetings with EBX PM to discuss upcoming engagements

Maintain relationship with Facilities management to address facility-related issues or needs (plants, light bulbs, AV maintenance, replacement, etc.)

Manage kitchen including daily cleaning, maintenance and inventory; may also require stocking beverages, snacks and supplies on a regular basis

Work with Facilities management to ensure the space meets expectations with regard to appearance, cleanliness, functionality and overall quality experience

Assist Customer Marketing Team on special projects during times of low EBX volume

Update and manage the distribution of EBX program materials through various channels

Manage the briefing tool (BriefingSource) to ensure the tool is updated, and relevant to the program

This role will be required to be in San Francisco for in-person customer briefings and will be remote the rest of the time

Candidates must meet the minimum requirements outlined.

MINIMUM REQUIREMENTS: (“Must have” Qualifications)

Attention to detail

Professional appearance and manner

Ability to work effectively with people at all levels

Ability to deal with last-minute changes and deadlines while showing grace under pressure

Strong interpersonal and customer service skills

Ability to prioritize and manage multiple tasks simultaneously

Strong verbal and written communication skills

DESIRED SKILLS/QUALIFICATIONS/SYSTEM EXPERIENCE: (“Nice to have Qualifications”)

Willing to do “whatever it takes’ in the interest of a world class customer and account team experience.

Demonstrated ability to problem-solve

Strong administrative skills

Intermediate Microsoft Office Suite skills

Ability to work independently with minimal supervision

Demonstrated ability to work in a fast-paced work environment

Additional Role, Initiative And Group Information

You will work closely with the Meraki EBX program managers, account teams, and other key stakeholders throughout Meraki and Cient. You will be responsible for developing and implementing new process improvements, program materials for sales, improved communication strategies, and manage consistent reporting of the program’s metrics and achievements. Additionally, you may be asked to get involved in assisting in other customer facing marketing activities both globally and specific to the region.
WinMax