General Manager

The Museum of Illusions Houston is a unique destination that aims to entertain and educate people about illusions. It is a totally different museum concept where visitors are encouraged to interact and have fun with 50+ illusions. The Museum of Illusions is currently in more than 20 cities including NYC, Atlanta, Dubai and many others.

We are looking for an experienced Manager to join our team and help us reach our organizational goals. The successful candidate will be responsible for overseeing daily operations, managing staff, and ensuring that all tasks are completed in a timely and efficient manner. The ideal candidate should have excellent communication and organizational skills, as well as the ability to motivate and lead a team. This is an excellent opportunity for a motivated individual to take their career to the next level.

Roles and Responsibilities:

Staff Management:

• Manage staff members at any given time;
• Develop and implement work schedules for full-time and part-time employees and ensure proper staffing at all times;
• Hire and train new staff members on Museum processes and systems, including but not limited to customer service, POS and e-ticketing systems, exhibits; and
• Nurture and foster a positive and fun work environment that enables the Museum to provide excellent customer service and achieve its objectives.

Operations:

• Set standards for providing excellent customer experience and ways to regularly measure customer satisfaction;
• Take ownership of guests’ issues and follow up on all such issues through resolution whether raised by guests on premise or on the web;
• Maintain exhibits, ensuring cleanliness of the Museum at all times and coming up with new ideas for illusions and events;
• Take responsibility for the cash register and the POS system;
• Manage and track inventory items in the Museum shop, research, identify trendy items and negotiate prices on Museum shop items; and
• Respond to sales requests and organize and host events such as birthday parties, corporate events and others.
• Other ad hoc tasks as needed.

Marketing:

• Develop and implement marketing strategies and plans that lead to achieving the Museum’s objectives;
• Manage and monitor all social media channels; and
• Set regular goals and relevant initiatives for marketing and social media

Reporting:

• Develop weekly and monthly reports on sales, guest matters, operations and others;
• Communicate reports and other information in a timely manner to the Museum Director;
• Report on HR-related matters, including but not limited to newly hired employees, to the Museum Director; and
• Develop policies and procedures about staffing and operational matters.

Skills Needed?

• Knowledge and experience in business, supervision, and management.
• Excellent leadership skills, including goal setting, motivating, training and mentorship
• Exceptional interpersonal and communication skills, including writing, speaking and active listening
• Effective conflict resolution and problem-solving skills
• Good organization and time management
• Comfortable in a fast-paced or high-pressure environment
• In-depth knowledge of the customer service industry
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices
• Intermediate computer skills in a Microsoft Windows environment. Must include knowledge of MS Office Suite.

Education/Experience:

• Minimum of a Bachelor’s degree or equivalent in business or a departmentally related field.
• A minimum of three years of responsible leadership experience in management or supervisory positions.
• Specialized training in managing human resources, preferred.

What to expect?

• A competitive package
• A great workplace with a fun atmosphere
• Small team, and a friendly attitude to work; and
• Experience working with international teams.

Job Type: Full-time

Salary: $60,000.00 – $80,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Houston, TX 77056: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service (Required)
• Retail management (Required)
• Work Location: In person

Houston Museum of Illusions