Log InSign Up
HomeDirector Operations - USA

Director Operations – USA

$$$

Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company’s success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities , and an understanding of its customers’ expectations and the commitment needed to deliver industry-leading participant experiences.

We currently have an exciting opportunity for a Director Operations – USA

Job Summary

Lead the Canlan Sports complexes across the USA through sound operations, product and service execution, and the employee/customer experience, in partnership with the Sales, Marketing and Customer Experience team and supported by Human Resources and the Vice President, Operations. Meets and/or exceeds established targets and makes good decisions based upon analysis, knowledge, experience, and sound judgment. Possesses a strong understanding of the industry and is aware of trends and major competitors within the catchment areas.

Provides strong and effective leadership and support to the General Managers. Maintains a culture of teamwork, mutual support, and respect. Ensures that each Canlan Sports complex is led in a manner that contributes to the achievement of the objectives established in their annual operating plan.

Possesses the capacity for negotiating skillfully in tough situations and maintains positive relationships while under pressure.

Maintains a high level of ethics and integrity in all dealings, taking personal accountability and setting positive examples for direct reports.

Regular travel within each region is a component. The travel is expected to be 30% – 40% of the time.

Accountabilities

The Director Operations – USA Is Accountable For

  • Adhering to the code of conduct and Canlan Sports’ Core Values
  • The performance within their sports complex portfolio
  • Delivering against and evaluating Standard Operating Procedures
  • Product and service execution to meet financial and customer retention targets
  • Ensuring that General Managers are aspiring to meet new levels of revenue growth and profitability in the development of their annual operating plans
  • Achieving performance plan targets and protecting margins
  • Effective and timely communication & decision making
  • Ensuring adherence in areas of legislative compliance and corporate policies and procedures
  • Customer Experience
  • Sports complex culture and employee experience
  • Coaching and mentoring General Managers
  • Succession Planning

Key Performance Indicators (KPI)

  • Culture Survey Results
  • Employee Retention
  • Customer Retention
  • Financial results in areas responsibility
  • NPS / Customer Satisfaction
  • General Manager Growth and Performance

Key Relationships

Has a Close Working Relationship With

Building strategic relationships and alliances, (internal and external), networks with others, using all available tools and assets of the organization to identify opportunities.

  • COO
  • Vice President, Operations
  • VP Sales, Marketing & Customer Experience
  • Senior Management Team
  • Directors, Business Unit Managers, Product Managers, Finance and Human Resources
  • Related ice/field-sports professionals and industry associations
  • Product and service vendors
  • External constituencies including local government officials and regulators

Qualifications And Education

  • 8+ years’ experience in an Operations / Retail Sales & Service / Food & Beverage management position, preferably in sports, entertainment, or hospitality services
  • Significant senior-level expertise in Lean Operations/Six Sigma, with a proven track record of success in Multi Unit Management
  • College Certificate or University Degree in business or a related field
  • Operations/Hospitality/Entertainment/Sports Management with related seminars/ training (e.g., Refrigeration, accounting, etc.)

Abilities, Attributes And Experience

  • High level competency of Microsoft Office
  • Possess strong business acumen. Able to view the business broadly and understand resource restraints placed on it by financial, team member, management, industry, sales, and other internal/external factors.
  • Experience with budget and business plan development
  • Strong and effective leadership. The ability to lead and motivate groups and individuals at the mid and upper levels of management. Exhibits a firm, but friendly, hands-on management style. Must “lead by example” by effectively coaching and mentoring direct reports and evaluating teams to perform all tasks within their areas of responsibility. The ability to celebrate individual successes and balance that with team success and that of the rest of the company. Operations – Customer, Profit, Results and Safety orientation; with a commitment to customer satisfaction. Must have a value-added mindset and be customer centric.
  • Strong negotiating skills. Able to quickly overcome obstacles to cooperation and to foster harmonious relations.
  • “What-if” scenario planning / Problem solving skills / Managing for results. Calm under pressure and able to quickly address urgent matters. Able to think creatively and strategically to successfully mediate and negotiate with individuals and groups internally and externally.
  • Strong project management skills. Able to balance competing priorities, complex situations, and tight deadlines.
  • Excellent written, verbal, and interpersonal communications skills
  • Strong working knowledge of financial analysis and performance metrics.
  • General Management experience, with strong understanding of all business principals.
  • Strong in conflict management
  • Proven ability to plan and manage operational process for maximum efficiency and productivity.
  • Strong working knowledge of industry regulations and legislative guidelines

If you are interested in role and would like to become part of the Canlan team please apply online.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices
Canlan Sports

Related jobs:

Job Description
A production team is seeking a New York-based camera operator and sound recordist to assist with a three-day filming project during New York Climate Week. This is an ideal opportunity for professionals experienced in documentary or branded content production.

Job Responsibilities

  • Operate camera and capture high-quality footage

  • Record and monitor clear, professional sound during filming

  • Collaborate with the production team to ensure smooth shoot days

Requirements

  • Must be based in New York

  • Must have experience with documentary or branded content

  • Preferably have own camera and sound kit

  • Must be available for all three filming days

Compensation

  • Paid professional gig (rate to be discussed with production team)

  • Opportunity to work on meaningful climate-related content

Job Description

A YouTube episodic series is seeking two Production Assistants (PAs) to support a two-day shoot in Dallas, TX. This is an excellent opportunity for individuals looking to gain hands-on production experience while working alongside a professional crew.

Job Responsibilities

  • Assist the production team with setup, breakdown, and daily operations.

  • Support cast and crew with tasks as directed by production leads.

  • Manage on-set needs such as equipment handling, organization, and logistics.

  • Ensure smooth workflow throughout the shoot.

Requirements

  • Previous production experience preferred but not required.

  • Strong communication skills and ability to take direction.

  • Reliable, punctual, and professional.

  • Ability to work in a fast-paced environment and handle multiple tasks.

Compensation

  • Rate: $250 per day for 8 hours.

  • Duration: Two days of work.

Job Description
A new independently financed series is seeking non-union writers from Chicago, or writers with a deep understanding of Chicago’s culture, to join an upcoming narrative TV series set to film in Summer 2026. The show will highlight everyday life in Black Chicago through authentic, character-driven storytelling.

Job Responsibilities

  • Collaborate with producers and creative teams to shape compelling scripts

  • Develop vibrant, original narratives rooted in Chicago’s culture and community life

  • Write 30-minute episodic content that blends drama, comedy, and family themes

  • Deliver scripts that resonate with youth while honoring traditions and values

Requirements

  • Strong writing bio that demonstrates experience and unique voice

  • Familiarity with Chicago’s cultural landscape and community life

  • Ability to create stories that challenge stereotypes and celebrate creativity, family, and entrepreneurship

Compensation

  • Paid opportunity, rate based on experience and project budget

$$

Film Crew for Feature Production

Job Description
A feature film is finishing production and seeking skilled crew members to join the team. Positions are open for technical and production support roles to help bring this project to completion.

Job Responsibilities

  • Operate sound equipment and ensure high-quality audio recording

  • Manage lighting setups and technical rigging on set

  • Provide grip support for camera and equipment handling

  • Assist with daily set operations as a production assistant

  • Pilot drone equipment to capture aerial footage

Requirements

  • Previous experience in film crew roles preferred

  • Ability to collaborate in a fast-paced production environment

  • Strong technical knowledge in assigned department

  • Reliable, punctual, and detail-oriented

Compensation

  • Paid opportunity, rates dependent on role and experience

Job Description

A romantic musical comedy feature film titled In Another Life is currently in mid-production in Boston and seeking passionate collaborators to join the team. The project requires skilled crew members to support the final stretch of production.

Job Responsibilities

  • Work closely with the director and production team to bring the film to completion.

  • Fulfill assigned crew roles with professionalism and creativity.

  • Ensure smooth day-to-day operations on set.

  • Collaborate effectively with cast and crew in a fast-paced production environment.

Roles Needed

  • 1st Assistant Director

  • Line Producer

  • Sound Mixer (with equipment)

Requirements

  • Prior experience in the respective role.

  • Ability to work in a collaborative, creative team environment.

  • Availability for the scheduled production period.

Compensation Details

  • Compensation details will be discussed with selected candidates.

$$

Job Description
The indie short film Through Your Eyes is seeking talented post-production professionals to join the team. This emotionally driven sci-fi drama runs approximately 12 minutes and follows a desperate granddaughter who tries an experimental treatment to save her grandmother from Alzheimer’s.

Job Responsibilities

  • Sound Designer: Create immersive soundscapes that elevate the storytelling and capture the emotional tone of the film.

  • Colorist: Deliver polished color grading to enhance the sci-fi aesthetic and overall mood of the short film.

  • Composer: Score an original soundtrack that underscores the emotional depth of the narrative.

Requirements

  • Experience in post-production with strong portfolio samples

  • Ability to collaborate with directors and production team to maintain creative vision

  • Passion for storytelling and sci-fi drama content

  • Availability to begin work immediately

Compensation

  • Paid opportunity, rates to be discussed based on experience and portfolio

Crew for Short Film Production

Job Description
A short film production in Broward County is assembling a passionate and reliable crew for an upcoming shoot. This is an excellent opportunity for filmmakers and production professionals looking to gain valuable on-set experience and contribute to a creative project.

Job Responsibilities

  • Assistant Directors (ADs): Keep the set running smoothly with strong communication and organizational skills.

  • Second Camera Operator (FX3): Capture cinematic coverage using Sony FX3 with a creative eye.

  • Production Assistants (PAs): Support across departments with energy, flexibility, and reliability.

Requirements

  • Must have relevant experience for the role applying to.

  • Strong teamwork and communication skills.

  • Availability for the full shoot schedule.

Compensation

  • Paid opportunity; details provided upon selection.

Job Description
A high-octane action film with strong production value is seeking an experienced camera operator to join the crew. This project is a fast-paced, dynamic shoot requiring handheld expertise and familiarity with advanced cinema equipment.

Job Responsibilities

  • Operate the camera for action-packed sequences and dynamic scenes
  • Collaborate closely with the director and cinematography team to execute the creative vision
  • Capture handheld shots with precision and control
  • Ensure professional quality footage using the Red Raptor X camera

Requirements

  • Proven experience as a camera operator, particularly with handheld shooting
  • Strong technical knowledge of the Red Raptor X or similar cinema cameras
  • Ability to work collaboratively with a fast-paced production team
  • Availability for two weekends in late September

Compensation

  • Paid opportunity (rate discussed upon hire)
  • Work on a professional film production with industry-standard equipment
  • Gain experience on a high-energy, action-focused project

Women’s Board Assistant

Job Description
An exciting opportunity is available for a Women’s Board Assistant to support daily operations and talent management. The ideal candidate will be organized, detail-oriented, and capable of thriving in a fast-paced environment. Previous agency experience is preferred but not required.

Job Responsibilities

  • Provide administrative support to the Women’s Board team

  • Coordinate scheduling and communication with talent and clients

  • Maintain and update talent portfolios and records

  • Assist with bookings, contracts, and follow-ups

  • Handle general office duties as needed

Requirements

  • Strong organizational and multitasking skills

  • Excellent written and verbal communication abilities

  • Proficiency in office software and scheduling tools

  • Previous agency or entertainment industry experience preferred

Compensation

  • Competitive pay (details provided upon application)

Film Crew and Equipment Needed for Upcoming Production

Job Description
A film production is seeking experienced crew members and essential equipment support for an upcoming shoot. The production requires a package truck and a skilled crew to ensure a smooth and professional filming process. This is a great opportunity for film professionals to join a collaborative set and contribute their expertise to a successful project.

Job Responsibilities

  • Provide and operate a fully equipped package truck for production needs

  • Work collaboratively with the production team to execute lighting, grip, and set requirements

  • Assist with setup, operation, and breakdown of production equipment

  • Ensure all gear is properly maintained and functioning throughout the shoot

  • Support all departments in meeting production deadlines and creative goals

Requirements

  • Experience as a gaffer, key grip, swing, or HMU on professional film sets

  • Access to necessary tools and gear for assigned role

  • Strong teamwork and communication skills

  • Ability to work in a fast-paced production environment

  • Reliable and punctual with a commitment to the project schedule

Compensation

  • Pay based on role and experience

  • Meals and on-set amenities provided

  • Networking opportunity with other industry professionals

Wardrobe Assistants – Freelance Opportunities

Job Description
Casting directors are seeking skilled wardrobe assistants for freelance opportunities aboard Color Magic. This role focuses on costume care, including laundry, repairs, and minor alterations, ensuring all garments are performance-ready.

Job Responsibilities

  • Handle costume laundry, ensuring all pieces are clean and performance-ready

  • Perform repairs and minor alterations as needed

  • Maintain costume quality and organization throughout the contract

  • Collaborate with the production team to meet wardrobe needs efficiently

Requirements

  • Experience in costume or wardrobe management preferred

  • Ability to perform sewing, repairs, and alterations

  • Flexibility to work within an onboard schedule

  • Professional and detail-oriented approach to costume care

Compensation

  • Flexible onboard schedule

  • Contractor status (not crew)

  • Private cabin accommodation

  • No cruise duties, crew drills, or IPM requirements

Job Description

Seeking a skilled Sound Recordist and a Driving Production Assistant for an upcoming documentary/PSA project. The production will take place in Philadelphia, PA and Pittsburgh, PA, requiring a small but dedicated crew to capture high-quality audio and ensure smooth production logistics on set.


Job Responsibilities

Sound Recordist:

  • Record and monitor high-quality production sound during filming.

  • Operate boom microphones, lavaliers, and other audio equipment.

  • Maintain organized sound files and deliver daily backups.

  • Troubleshoot audio issues quickly and effectively.

Driving Production Assistant:

  • Safely transport crew, cast, and equipment between locations.

  • Assist with on-set tasks, including equipment setup and breakdown.

  • Support production team with errands, pickups, and deliveries.

  • Ensure production vehicles are clean, fueled, and ready for use.


Requirements

Sound Recordist:

  • Previous experience in documentary or commercial production.

  • Proficiency with professional audio gear and field mixers.

  • Strong attention to detail and ability to adapt to on-location challenges.

Driving Production Assistant:

  • Valid driver’s license with a clean driving record.

  • Previous on-set production experience preferred.

  • Ability to lift and move production equipment.

  • Strong work ethic, reliability, and problem-solving skills.


Compensation

  • Paid positions; rates to be discussed based on experience and role.

Share this job:

Job overview

Location:
Job type:
Ethnicity:
Body type:
Expiration date:
08-24-2023

Job skills

Are you ready to get discovered?

Gain access to thousands of jobs and appear higher in the search results now!

Stay Safe in the Industry

Simple steps to protect your career and avoid scams.